Jessica Harrison

Ashland City, TN ***** 931-***-**** ad3tjn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

● 10+ years of IT experience working with applications, operations, and infrastructure teams of large academic institutions, community hospitals, and ambulatory centers

● Collaborated with large cross-functional teams to implement application systems across 12 different sites

● Created and maintained a database change and maintenance process to provide updates from over 650 associates

● Passion for bridging the gap between IT and business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders

● Experience leading work groups and providing both group and individual training WORK EXPERIENCE

Innovative Renal Care

Business Analyst, Information Technology Franklin, TN 8/2021- present

● Worked daily with operations, revenue cycle, and integration to streamline processes at the clinic and corporate level

● Led the conversion of 246 Dialysis Clinics to an electronic medical record from paper records

● Worked with operations to successfully to convert all phone systems to Voice Over IP with a standard provider

● Worked to move all clinic to a national service provider for security and fire monitoring

● Led project meetings weekly and as needed

● Secured equipment for projects

● Coordinated both internal and outside training on systems.

● Analyzed project documents for completion and accuracy Ascension Technologies

Senior Solution Development Analyst, Core Nashville, TN 09/2018 – 8/2021

● Maintain the database for over 50+ hospitals including reviewing, changing, and making daily updates to ensure stability and architectural integrity.

● Collaborated to develop and maintain the standardized written business procedures related to database changes for 10+ hospital ministries and 650 analysts.

● Chair weekly meetings to ensure changes are consistently in conformance, evaluated, updated, and closed out in a timely manner.

● Create Agile or business process training materials. Schedule and lead when necessary business process, change requests, and change notice training.

● Analyze and review documentation based on product type, development life cycle stage, and the interpretation of the impact and significance of the proposed change.

● Perform timely reviews of all change requests or change notices for completeness and accuracy before advancing change in business process.

Solutions Development Analyst, Lab Nashville, TN 10/2011 - 09/2018

● Design and Build projects across electronic medical record tools to support the Lab department workflow.

● Support launch of new technologies alongside clinicians and clinical informatics through requirements, design, testing, education development, post-go-live support, and incident management.

● Primary analyst in successful go-lives including the electronic medical record application conversion of 4 regional hospital lab systems.

● Develop end user training materials for their functional areas and serve as a resource to the Training Lead for content and review.

● Deliver pre and post-go-live support to clinicians for the electronic medical record applications across 10 production sites.

Baptist Hospital

Medical Technologist, Blood Bank Nashville, TN 09/1999 - 10/2011

● Performed pre-transfusion testing for neonates, pediatric and adult patients.

● Prepared blood products for transfusion ensuring patient transfusion requirements were met.

● Routinely completed quality control and equipment maintenance. SKILLS

● Database Management

● AGILE Methodology

● Software Development Lifecycle

● Process Improvement

● Communication Skills

● Detail Oriented

● Decision Facilitation

● Analytical Thinking

● Problem Solving

● Organizational Skills

● Active Listening

● Leadership

TOOLS

● Microsoft Office

● ServiceNow

● Google Workspace

● SmartSheet

● Image Silo

● HALO

EDUCATION

Bachelors of Science Austin Peay State University ACHIEVEMENTS/ CERTIFICATIONS

● TN Medical Technologist license (inactive as of 2019)

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