Professional Summary:

Around * years of experience in Salesforce.com CRM and Worked on Salesforce.com Configuration and Customizations including LWC, Apex class. Requirement Gathering and discussion with team. Involved in Project Management Activities like distribution of stories using JIRA and providing estimations.

Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.

Immense experience in the design and development of Apex Classes, Controllers, Triggers, Visualforce pages as well as the Salesforce.com API.

Hands-on experience in implementing SOQL and SOSL in Apex Classes and Triggers.

Extensively worked asynchronous processes using Future, Batch, Schedulable and Queueable approaches.

Created Record Types on Opportunities and Custom Objects.

Experience in developing multiple custom Lightning Applications Components by utilizing LWC features – Lighting Design System, Lightning Data Service, Lightning Events, and server-side controller, LWC Life cycle hooks.

Event Handling- Application event, Component event, Dispatch event application.

Lighting service call from client to server through Apex Methods Wire, Call Apex Methods Imperatively.

Created Email Templates, Workflow, Tasks, Email Alerts, Field updates and Process Builder.

Experienced using Salesforce Lightning UI and migration from Classic to Lightning.

Hands on experience in converting Salesforce classic Visualforce pages into Lightning using Lightning components and Lightning App builder.

Developed multiple Lightning Record Pages, Home Pages and App Pages using Lightning App Builder along with profile assignment.

Good Experience in Salesforce.com Configuration and Design of Sales Cloud, Service Cloud, and Force.com solutions.

Experienced in application integration using Web Services such as REST and SOAP.

Experience with tools like Apex Data Loader and Force.com IDE.

Proficient in Security Setting, Metadata, Custom data, Deployment using Change set and Testing. Org level Testing.

Extensively worked on Salesforce.com Sandbox and Production environment including creating Sandboxes and refreshing it time to time.

Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package and Custom Application, Sandbox Data Loading.

Skilled in Data Migration from Traditional Applications to Salesforce.com using Data Loader.

Experience in Salesforce Lightning Inspector and building UI in Lightning using LWC components, and CSS.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Excellent Organization, Analytical and Problem-Solving skills and ability to quickly learn new technologies.

Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.

Good experience in implementing Sharing rules, permission sets, Field level Security, and Record-level Security.

CERTIFICATIONS:

Salesforce Certified Platform Developer I

Salesforce Certified Platform App Builder

Salesforce Certified Administrator

TECHNICAL SKILL STACK:

Languages

APEX, JavaScript, CSS, HTML.

Salesforce Technologies

Salesforce CRM, Lightning Components, Standard/Custom Objects, Roles and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, Apex, SOQL, SOSL, Web services, Sales Cloud, Service Cloud,, Data Loader, LWC.

Lightning Experience Development

Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers, Visual Workflow, Process Builder, Lightning App Builder.

IDE’s

Force.com IDE, Eclipse.

Web Service Tools

XML, WSDL, SOAP, REST

Integration Tools

Force.com, Data loader,

Database

SQL Server, Oracle, My SQL

Operating Systems

Windows, Linux

Professional Work Experience:

Sparrow Homes Inc June 2021 – Till Now

Salesforce Developer

Description:

This project is based sales and service cloud, Sparrow Homes organization operates throughout the US, have decades of experience in acquiring, leasing and managing homes including more than 75000 homes and apartments nationwide. My role was to create and manage profile and permission sets, give proper rights at Object level and user level. Setup community for developers to start with. Do proper health check of org on daily basis. Provide direct support to business users for any issues and provide clarifications. Coordinate with developers and business users for any new change requirements and release deployment through change set in different sandbox and production org. Import & export data through data loader, manage share settings, write validations and do require changes in page layout in production for any critical issues.

Responsibilities:

Responsible for requirement gathering and understanding with the internal teams to translate the needs into requirements.

Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, APEX classes, Triggers, Test Methods involving SOQL Queries.

Practical knowledge of database operations, system processes, debugging and fixing errors that arise during transaction execution or unit testing, writing custom logics using optimized code taking Governor limits into consideration.

Created a Performance Management System using Lightning Components, Controllers, Helper Methods, CSS and JavaScript.

Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.

Work closely with Service cloud and sales cloud to adopt lightning and work with internal teams to translate the business needs.

Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.

Created various Tabs, Workflows, Reports, triggers and validation rules for the application.

Created Email templates in Text, HTML and Visual Force necessary for the application.

Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level, and Record level security.

Designed, developed, and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Worked on development of Triggers and APEX Classes on Account and Opportunity objects.

Evolved Lightning Pages with standard and custom Lightning Components and customized all other application business object settings.

Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.

Worked extensively with Salesforce.com Sales Cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.

Amalgamated Salesforce.com with External Applications like using SOAP/REST API based web services.

Performed various Data Migration activities like Insert, Update, Delete and Export using Apex Data Loader.

Generated Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Designed Apex Rest Methods which supports in two formats JSON and XML

Written SOQL and SOSL statements within custom controllers, extensions, and triggers.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

Designed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Created workflow rules and defined related tasks, email alerts, and field updates.

Written customized SOQL queries to extract the data pertaining to the calls made by the reps.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Used Salesforce Lightning Inspector to debug the lightning components.

Environment: Salesforce.com, Salesforce Lightning, Sales Cloud, Service Cloud, APEX, Triggers, Controllers, Visualforce, Force.com, Eclipse, HTML, JavaScript, CSS, JSON, XML, SOSL, SOQL, Data Loader, Custom Objects, Page Layouts, SOAP, REST API, WSDL, LWC and Windows.

CL Soft, Hyderabad, India Oct 2017– June 2020

Salesforce Developer

Description:

The project basically consists of sales and service cloud. My role was to create and manage profile and permission sets, give proper rights at Object level and user level. Setup community for developers to start with. Do proper health check of org on daily basis. Provide L2 Support and escalate to L3 Support team if required. Coordinate with developers and business for any new change requirements and release deployment through change set in different sandbox and production org. Import export data, manage share settings, write validations, and do require changes in page layout in production for any critical issues.

Responsibilities:

Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, APEX classes, Triggers, Test Methods involving SOQL Queries.

Practical knowledge of database operations, system processes, debugging and fixing errors that arise during transaction execution or unit testing, writing custom logics using optimized code taking Governor limits into consideration.

Created a Performance Management System using Lightning Components, Controllers, Helper Methods, CSS and JavaScript.

Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.

Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Components, Custom Buttons and Links.

Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.

Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Design and Develop customer solutions in Visualforce, Apex, CSS, JavaScript and other technologies.

Developed APEX Classes and APEX Triggers to develop the custom functionality as per the requirements.

Written an Apex Trigger on Contact for cross-object field update for reporting purposes.

Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.

Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.

United Apex with External Services by making callouts that used SOAP and WSDL.

Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response for automating business logic.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Worked with Approval processes that used E-mail Approvals and Parallel Approval steps.

Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

Utilized Apex Data loader to create, upset, update and delete records on a daily/weekly basis.

Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Participated in Weekly Change control meetings and performed application and global impact analysis, DAP Directory integration for Salesforce.com.

Environment: Salesforce.com, APEX, Triggers, Controllers, Force.com, Eclipse, Visualforce pages, Salesforce Lightning, Dashboards, Custom Objects, Data Loaders, Sales Cloud, Service Cloud, Agile and SOAP, WSDL, Windows.

Grace Infotech, Chennai, India Aug 2015– Oct 2017

Salesforce Administrator

Description:

On Salesforce CRM to fulfill their business needs in Sales and Marketing. Salesforce CRM made it easy to develop unique customer cases with its own set of rules for escalations, notifications, and approvals. It is a complete solution for Sales representatives providing a 360-degree customer view.

Responsibilities:

Involved in Business requirement meetings like gathering information for the IT team and analyzing the information provided by the Business.

Interfaced with the Business user to update the business requirement document as well as the testing document.

Analyzed the existing process to build an Architectural Design for Real-Time Process.

Developed a Technical Design Document after analyzing the different scenarios.

Mainly worked with Case Management in SFDC.

Experienced in Salesforce Sales and Service cloud implementation.

Created page layouts, organized fields and other components on a record detail and edit pages.

Developed Classes, Triggers, Visual force pages and controllers.

Import data uploads using Data loader and Demand Tools into Salesforce

Worked in Cross Functional team environment, served as a liaison between SME's, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.

Integrating the application with SOAP Web services.

Worked on lightning Component framework which is a UI framework for developing dynamic web apps for mobile and desktop devices as well

Worked on Email handling for assigning the leads to Agents.

Used Dashboards and reports to show the performance of the offices and time taken to assign Leads.

Been a part of Unit testing and guided my offshore Developers.

Developed custom objects and custom tabs for various modules of applications.

Written numerous SOQL and SOSL queries using Force.com explorer.

Prepared various test cases to test the functionality of the code in accordance to the governor's limits.

Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, and approvals.

Environment:APEX, Salesforce.com, Triggers, Controllers, Eclipse, SOSL, SOQL, Salesforce Lightning, Visualforce pages, Data Migration, Dashboards, Custom Objects, Tabs, Page Layouts, Emails, Templates, SOAP, REST and Windows.

HSBC, India June 2014– Aug 2015

Salesforce Administrator

Description:

A banking financial organization focus on Salesforce for managing their financial products to implement and automate Processes. Current implementation is to extend the application to handle their new products and fine tune the existing system.

Responsibilities:

Analyzed business requirements and design document with the business and development team to understand the functionality of the application.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Created data migration document for import/export of data from Salesforce.com environment.

Migration of data from Microsoft Excel to Salesforce using Import Wizard.

Worked with import tools such as Apex Data Loader and Import wizards.

Convoluted in all phases of the software development life cycle and prepared the Functional Specifications Document.

Created Summary and Matrix Reports.

Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Designed Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com, Triggers, Workflows, Data Loader, Validation, Excel and Windows.

SRM Easwari Engineering College, Chennai, India Aug 2012– June 2014

Assistant Professor

Responsibilities:

Worked as an Assistant Professor in the department of Information Technology.

Handled many subjects like Digital Signal Processing, Micro Processor and Micro Controller, Information Theory Coding, Embedded Systems, Computer Programming, Mobile communication, and Wireless Communication etc

Guided Many projects for Students. Got 100% Result for many subjects.

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