Shilah Black

Riverside, CA *****

213-***-**** ad3tjg@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced retail sales associate swiftly adapts to new situations, company cultures and work processes. Skillful in

promoting current sales, processing transactions and handling customer complaints. Strong proficiency in POS system

operation paired with superior customer service and communication abilities.

SKILLS

* Calm demeanor * Positive and professional

* Suggestive selling * Point of sale system

EXPERIENCE

APRIL 2019-APRIL 2023

Retail Sales Associate

Kohls Moreno Valley, California

* Updated pricing and signage to advertise sales or seasonal products.

* Created attractive displays to promote sale items.

* Answered customer questions about return and exchange policies.

* Used business and product knowledge to solve customer needs.

* Maintained strong working relationships inside and outside organization.

* Improved individual performance by accepting direction and feedback.

* Addressed, researched and resolved customer issues.

* Set productive work goals and established priorities in order to meet them.

* Suggested additional products and services to increase sales.

* Removed dust and dirt from items, regularly cleaning store.

* Replenished supplies by monitoring and sourcing inventory.

* Greeted customers and asked questions to assess needs.

EDUCATION

Rising Stars Business Academy, Moreno Valley, CA

LANGUAGE

English

Native

* Product merchandising

April 2019

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