Ramp Agent Technical Support

Location:

Posted:

February 21, 2024

Phone: 757-***-**** Email: ***************@*****.***

CHANTALL LOCKLEY

Objective

Dynamic, resourceful and effective professional with years of experience seeking opportunity with an

organization that needs a proven performer.

Experience

4/16/14 - Present Piedmont Airlines Norfolk, VA

CSA/Ramp Agent

Provide passenger assistance at ticket counter including issuing tickets

Assist passengers with check-in including baggage tags & boarding passes

Sell tickets, process reservations, assigning seats and other duties as needed

4/18/13 – 11/28/13 Cox Communication Norfolk, VA

CSR/Tech Support

Provide advanced technical support via phone, email support and video chat

Provide support to clients including answering questions, and troubleshooting issues

Resolve and analyze device issues and provide solutions

3/10/11 – 8/30/13 Dan Sources Technical Services Norfolk, VA

CSR/Help Desk

Provide technical assistance and support for incoming inquiries related to hardware

Install, modify and repair computer hardware and software

Run diagnostic program to resolve technical problems, run reports to determine problem

9/14/08 - 8/27/11 APT, LLC Norfolk, VA

Airport Security Screener

Controlling terminal entry and exit points, interact with public responding to inquiries

Operate various types of screening equipment to identify dangerous objects

Performed searches and screening with included pat-downs and personal property search

Education

1987 Graduate Millville Sr. High School Millville NJ

Certifications

CSA Training Certification-American Airlines-Charlotte, NC March 2017

Ramp Agent Certification-American Airlines-Charlotte, NC April 2014

Flight Attendant Certification – Colgan Air-Manassas, VA February 2008

Airline Ticket Sales Agent Certification-Aloha Airlines-Hawaii November 2004

Security Guard Certification-Pinkerton Security-Oakland CA September 20