Tami Kutzler

Superior,WI *****

ad3thw@r.postjobfree.com

218-***-****

To obtain an entry-level position working customer Service. Authorized to work in the US for any employer

Work Experience

Customer Service Representative -Circulation Department Forum Communications,Duluth News Tribune -Duluth,MN April 2015 to July 2019,June 2020 to June 2021

• Professional customer relations via inbound calls and emails for customer payments,new accounts,payment and delivery issues.Answered customer questions and investigated and resolved customer complaints.

• Entered data for local and alternate publications from daily spreadsheets.

• Professional public relations in the lobby taking payments for subscriptions and other products,answering customer questions performing opening and closing duties..

• Reconciled manifests for alternate publications,making sure the counts matched ours and were accurate by making necessary corrections to subscriptions.

• Printed and sorted paperwork for paper bundles and sent to each district office for daily setup for carriers and truck drivers .Guided customers in accessing their online paper troubleshooting issues with logging in and devices.

.Checking out returned mail for new addresses and verifying them with customers,troubleshooting other return issues

CAD Technician/Office Manager

CF Design,Ltd -Duluth,MN

May 2014 to September 2014

• Professional customer and public relations via phone and in person.

• Made bank deposits and processed credit card payments

• Made accurate spreadsheets showing customer payments and bills paid.

• Kept design catalogs updated and in order.

• Did online searches for products requested by clients and placed orders for samples.

• Worked with AutoCAD 2014 sizing windows,outlining basic features from photographs,did schedules for projects Prep Cook

Julie's Family Restaurant -Superior,WI

March 2013 to November 2013

• Correctly prepared food products and portioned when needed.

• Correctly stocked freezer items and behind the line for the line cooks.

• Correctly prepared meals to order when busy or line cooks took their breaks.

• Proper cleaning and care of kitchen and tools.

Home Health Aide/Caregiver

Tom Broberg -Superior,WI

November 2004 to November 2012

Home Health Aid

• Accompany client to important appointments safely and on time,General care of client and household

• Providing client with nutritional meals and help in the home with personal needs.

• Assess financial needs;administer payments,and balance budget and checkbook. Book keeper

Black River Mills,Inc -Duluth,MN

November 2009 to June 2012

• Entered receipts correctly in spreadsheets,correctly kept receipt book for cash transactions and processed payroll weekly for employees.

• Collected rent and kept a correct record of payments,deposits and prepared paperwork for tenants.

• Cleaned and inspected apartments and decide what repairs were needed before renting

• Supervisory skills,running job crews working at numerous job sites cleaning site and organizing materials.

• Professional and Public relations on phone and in person. Office Assistant/Accounts Receivable/Customer Service ARCO Coffee Company -Superior,WI

July 2008 to September 2009

• Professional customer and public relations via phone and in person.Correctly processed orders and answered inquiries concerning products,services,and billing issues and assessed customer complaints or service issues.

• Processed payments through online ACH and Check Scan.Implemented new procedure for handling and balancing cash box and made bank deposits.Made accurate spreadsheets showing payments to customer accounts. Contacted customers to arrange payments for past due accounts.Processed returns and determined credits due.

• Checked company credit card balances and bank accounts and processed payments to credit cards for daily use.

• Compiled daily invoice list to determine what orders were shipped and delivered.Mailed,faxed,or emailed invoices and checked that payment methods were correctly processed.Processed online orders until confirmed shipped. Packed orders and made deliveries when needed.

Education

AAS degree in Architectural Technology

Lake Superior Community College -Duluth,MN

August 2012 to May 2014

Associate Degree in Computer Information Systems/Programmer Analyst Wisconsin Indianhead Technical College

January 1999 to June 2001

Skills

Accounting,Office skills,CAD,Database,Excel,Microsoft office,Site design,Autodesk,Building codes,Customer Service,Customer Care and Customer Support.

Additional Information

I am very proficient using Microsoft Office including Excel,Access Database and Word.I am also proficient with Microcomputer and Manual Accounting,office skills and with using the Internet;

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