Customer Success Los Angeles

BRANDEN PATTEN

Customer Success Manager

Mobile: 414-***-**** *******.*.******@*****.***

https://www.linkedin.com/in/branden-patten- Grand Rapids, MI EXPERIENCE

CFO Customer Success

EHYT LLC

**/*023 Present Los Angeles, CA Remote)

My mission is to equip enterprise clients with the essential services required to excel in an ever-evolving cyberspace.

I lead financial strategy for our startup ISP in Los Angeles, focusing on analysis, forecasting, and technology utilization. I put financial strategies to primary business objectives. My role ensures financial health, client value, and alignment with business goals.

Career Planner G.C.D.F

Workforce Development Inc

12/2020 08/2023 Rochester, MN

Provided guidance to college students and adult learners in crafting their career paths, fostering collaboration with educational institutions and employers. Achieved a 50% rise in participation rates and bolstered employer partnerships by an impressive 200%. Responsibilities included managing grant funding, marketing, recruitment, college admissions, and providing financial support. I fostered enduring relationships, removing barriers to success for individuals from diverse backgrounds, ensuring a clear path to their career goals.

Virtual Success Agent - Aira.io

AIRA

07/2018 12/2021 Carlsbad, CA Remote)

I garnered praise for my friendly yet professional approach and achieved top performer status for productivity. Utilizing proprietary software, I conducted live video and audio interactions to assist the visually impaired, earning high commendations.

As the first point of contact for users of the SaaS, I provided precise visual navigation guidance, addressing inquiries promptly. Utilizing G Suite tools, I enhanced everyday efficiency and independence for visually impaired individuals in tasks related to work, travel, and finances.

Customer Service Agent

Zumbro Valley Health Center

01/2020 12/2020 Rochester, MN

Managed client interactions, registrations, and scheduling, including transitioning to virtual therapy during COVID 19.

Handled insurance verifications, data entry, and coordinated appointments, both in-person and via Zoom.

Single-handedly managed office operations at a new location, ensuring seamless functioning.Conducted training sessions for staff and clients, facilitating a successful transition to virtual services. Financial Consultant

Mayo Clinic

05/2017 11/2019 Rochester, MN

Performed financial estimating and initiated Individual Case Negotiations to extend medical coverage to out of state visitors. EDUCATION

BS in Business Administration

Winona State University

01/2015 08/2017

AS in Business Administration

Rochester Community and Technical

College

08/2012 01/2015

Global Career Development

Facilitator G.C.D.F.

University of Wisconsin-Madison

01/2021 06/2021

SKILLS

Empathy Customer Success

Client Success Strategies

Conflict Resolution Problem Solving

Enterprise Account Management

Case Management Communication

Financial Analysis and Reporting

Data Analysis and Interpretation

GTM Strategy Customer Support

Cross-functional Collaboration Slack,

Microsoft Teams, and Asana)

Customer Success Platforms

Gainsight, Totango, ClientSuccess)

CRM Platforms Salesforce, HubSpot,

and Zoho)

Ticketing Tools Zendesk, Freshdesk,

and Intercom)

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