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Customer Service Call Center

Location:
Normal, IL
Posted:
February 21, 2024

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Resume:

Robert Blackman

**** ********* *****

Norman, OK 73072

405-***-****

Education

Oklahoma State University (1983-1984) B.S. in Business Administration Oklahoma Baptist University (1980-1983)

Honors: Deans Honor Roll

Activities: Baseball Scholarship

Highlights

- Extensive skills in sales, customer service, call center experience, managing a call center, management, marketing, writing, and designing digital and print advertising campaigns.

- 42 years as a Network Marketing Distributor, Company Owner, Trainer & Consultant.

- Written three marketing books on Amazon.com: “MLM Big Money”, “How to Sit Back & Get Rich in Any MLM”, and “If Network Marketing is a Game These Are the Rules”.

- Extensive CD training library, proficient in writing training manuals and compensation plans.

- Excellent customer service and call-handling skills, developed both on the phone and in person.

- Strong retail sales and customer acquisition and retention skills.

- Manage telemarketing phone room. Includes both outbound and inbound calls. Focus on appointment setting and one-call closes.

- Managed over 1,700 Independent Printing Manufactures Reps all over the U.S.

- Independent Distributor of business forms, ad specialties, commercial printing & labels.

- Computer skills—Microsoft Office Suite, Website Design, Windows & Mac.

- Author of a sales and training book for the Direct Marketing Industry which has sold over 15,000 copies along with 24 audio and 3 video sales training tapes.

- Built four different marketing organizations of over 80,000 sales distributors in the Health & Nutrition field. Companies include, Life Force, Fruta-Vida, Gourmet Coffee Club, Adnet, Pre- Paid Legal, Youngevity.

- Consultant to Six Network Marketing Manufacturing Presidents with direct contact to their sales force.

- Extensive travel experience, board room presentations and live meetings of 1,000+.

- Mailchimp, Kartra, 1Shopping Cart and Authorize.net CRM experience.

- Social Media and Blogging Experience in the Network Marketing and Nutritional Fields.

- Currently running a phone room selling telephone interviewed leads to Network Marketers. We also set appointments for reps all over the U.S.A.

- Recruited outside sales people to contact doctors and chiropractors for an all-natural product clinically proven to stop and reduce cancer cell. Plus, it increased circulation in muscles.

- I also have my Life Insurance License in 6 states. I’m studying for Health and P&C now. Work Experience

Robert Blackman Financial, Norman, Oklahoma. Owner. Independent Agent for Life Insurance Health, P&C & Accident. (June 2021 to present) Independent Agent to sell term, whole, mortgage protection, annuities, IUL, Property and Casualty and Accidental Life. Operated daily in a corporate environment. I specialized in Corporate Recruiting for the Insurance company through a CRM system. Recruiting for Insurance Agents. Work closely with Hiring Managers and Human Resources during the process. Profit Leads, Inc., Norman, Oklahoma. Director of Sales & Marketing (Sept 2001 to present) Multi-Million Dollar Internet based business that sales lead-generation and marketing training tools all over the World to the home-based business market. I am also responsible for writing ad copy, website design, working with webmasters and with wholesale distributors and retail customers. My specialty is customizing an online advertising and direct mail campaign for the client and then doing a monthly follow-up to monitor their sales and profits. 100% of all sales are derived from the Internet and outside the state of Oklahoma. My main job is to recruit new distributors and train them to go out and duplicate the marketing systems I’ve put in place through our phone room. Developed and designed an online opt-in and recruiting system of 80,000+ customers and distributors in 18 months. I am also in charge of customer service department of 10 people and monitor and help them with all in-bound and outbound calls, texts and social media messages. Muscadine, Inc., Los Angeles, California. Remote work. Recruiter of Sales Reps to Doctors & Chiropractors. (August 2019 to December 2021) Recruited Drug reps to introduce a clinically proven all-natural product that stopped and reversed cancer cells in a petri dish trial. All reps had to have a book of business that exceeded $100,000 a month. Discontinued position once they reached their sales quota and they no longer were recruiting. Right after that the company closed. Central States Business Forms, Dewey, Oklahoma. Director of Sales & Marketing (Jan 2001 to Sept 2001) Responsible for sales of two manufacturing plants (one in Oklahoma and one in Georgia) with sales of $90,000 and $25,000 a day respectively. Included managing 14 sales service reps at two locations and overseeing the composition department, scheduling, and RMA’s. My responsibilities included contact with sales service department, manufacturing, and independent sales force. I was also responsible for daily sales, production quotas and P&L analysis. Mountain Trails Gallery, Santa Fe, New Mexico. Fine Art Sales Rep. (Sept 2000 to Jan 2001) Commissioned sales representative for over 30 different artists at the Gallery with the emphasis on Southwest Art. Artwork sold included original paintings to bronze sculptures. Responsibilities include keeping and maintaining relationships with all artists, looking for new artists and returning work that is not moving off the sales floor. My job includes selling artwork on “impulse” and developing relationships with a “collectors list” of over 5,000 people, either in person or over the phone through telemarketing.

Central States Business Forms, Dewey, Oklahoma. National Sales Account Representative.

(March 1999 to Sept 2000) Main emphasis is on maintaining existing relationships with current distributor sales force of 1,000+. Other duties include New customer acquisition. Cold Calling. Design of Direct Mail Campaigns. Attend National Trade Shows 5-6 times a year. Extensive travel. Communicate daily with direct supervisor and 12 inside Sales Service Representatives.



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