A hard-working and detail-oriented team player well-versed in managing incoming and outgoing shipments. Proven ability to work in fast-paced, high-pressure environments and to ensure accuracy of all shipments. Possesses a strong knowledge of warehouse operations, safety protocols and the ability to use a variety of shipping software. Excellent organizational and problem-solving skills, with a commitment to exceeding customer expectations. Dedicated individual skilled in using inventory management software, reporting inventory levels and managing inventory replenishments to maintain accurate stock records and verify product availability. Proven track record of accuracy and speed in stock-taking and data entry. INTERNATIONAL SHIPPING CLERK — DHL Express

Canel Winchester, Ohio, August 2022 - February 2023 DEPARTMENT MANAGER — Walmart

Hiram, GA, December 2018 - January 2021

HEAD SERVER AND TRAINER — Chuy's TexMex

Easton, Columbus, October 2015 - November 2018

Michael Yerian

International Shipping Clerk

Phone 614-***-****

Email ad3th2@r.postjobfree.com

Address Columbus, Oh 43229

• Prepared finished goods for shipment according to customer requirements.

• Updated and maintained accurate inventory records.

• Ensured that all documents associated with each shipment were accurate and complete.

• Received shipments from various carriers, verifying piece counts with supporting documentation.

• Calculated charges for jobs performed, maintained logs, and generated reports. Accurately tracked and managed shipping information, including tracking numbers, package contents and delivery dates.

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• Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity

• Maintained calm demeanor and professionally managed issues in accordance with company standards.

• Trained and supervised associates on customer service excellence and strong company culture.

• Established quality control measures that resulted in a reduction of product defects by 25%.

• Developed comprehensive reports outlining key metrics such as sales figures, expenses.

• Demonstrated exceptional problem solving skills in resolving customer complaints and issues.

• Maintained knowledge of product ranges and services to improve customer experience.

• Learned new menu items and company policies to properly train waitstaff.

• Evaluated work of waitstaff to provide ongoing training on server duties.

• Conducted daily side-by-side training with servers to ensure they are following all protocols and procedures accurately. CAREER OBJECTIVE

EXPERIENCE

ACCOUNT MANAGER /CUSTOMER SERVICE REP — Ashland Chemical Dublin, OH, October 2011 - September 2015

ASSOCIATE IN SCIENCE (A.S.) IN COMPUTER SCIENCE

— ITT Technical Institute

Hillard, Oct 2015

• Mentored new employees by providing guidance on proper etiquette when interacting with customers.

• Identified potential problems before they arose by proactively assessing workflows in the restaurant.

• Adhered to company standards regarding dress code, hygiene, and other relevant policies.

• Utilized problem-solving techniques to proactively address customer concerns. Facilitated cross-functional collaboration between teams to streamline process efficiencies for better overall performance.

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Provided leadership support through mentoring team members on best practices when handling challenging situations with customers.

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• Ensured compliance with industry standards, laws, and regulations related to customer service operations.

• Generated reports outlining KPIs such as average resolution time or first contact resolution rate.

• Arranged for pickup and delivery of goods to meet deadlines.

• Analyzed data sets related to transportation routes in order optimize delivery times without sacrificing cost efficiency.

• Investigated any claims related to damaged goods or incorrect shipments quickly and efficiently.

• Tracked orders from origin through final destination utilizing various tracking tools such as FedEx or UPS websites.

• Microsoft EdgeMozilla FirefoxGoogle Chrome • Training and Development

• Shipping and Receiving • Supply Requisition

• OSHA Standards • Efficient Routing

• Recordkeeping Accuracy • Preparing Containers

• Packing and Scanning • Materials Transport

• Shipment Routing • Inventory Tracking and Storage

• Storage Coordination • Delivery Schedule Creation

• Critical Thinking • Technical Specifications

EDUCATION

SKILLS

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