Kristin A. Bosh

**** *. ** ****** ******

Layton, Utah 84040

801-***-**** (C)

ad3tgz@r.postjobfree.com

https://www.linkedin.com/in/kristinbosh/

Thumbtack Strategic Accounts Sr Account Manager

Thumbtack

November 2020 – Present

Salt Lake City, Utah/San Francisco, California

With Thumbtack I am able to help all pros who are looking to start up, to grow, and build their business across the nation. I pride myself not only in being a top and consistent performer, but also the friendship and trust that is gained with my clients, and my peers. Using SAAS and Salesforce CRM, my collaborative personality, and the opportunity to share ideas that can better our team for efficiency and ease. I am able to put into good use my extensive account management knowledge, full sales cycle including onboarding, and management and leadership skills to develop strategic plans designed to achieve company goals, personal goals, and help other account managers develop their goals with coaching. As the first virtual training class for remote work during covid I also was asked to help oversee the creation of a sales training manual that still is used by our organization today. With other highlights being many creations of reports for Salesforce use, and also beta testing extensively for new features being added to the Thumbtack platform. Other highlights include Identifying trends and overseeing the full sales life cycle of accounts, resulting in enhanced customer experiences and recording over 20%+ sales revenue increases monthly. Sourcing and hunting for prospective clients and utilizing communication skills to negotiate innovative strategies that lead to increased Thumbtack ROI by 30%. Enhancing customer experience by collaboratively working with others to identify customer needs, and developing sales forecasts according to findings resulting in my consistent 145% of quota attainment. As a top performer, I received many awards, but the stand outs are for SR AE2 of the year for 2022, and Sales Impact Person of the year for 2021 which I am most proud of. Also a recipient of many Certificates of Recognition for excellence for quarters. Integrity means the most to me. Director/Manager Local Sales Marketplace

KSL/Deseret Digital Media (DDM)

June 2016 – October 2019

Salt Lake City, Utah

Deseret Digital Media (DDM) is the online division of Deseret Digital Media Companies, and manages the digital assets of KSL.com, DeseretNews.com and others. The sites collectively reach over 10M unique users and generate over 450M page views with 800M ad impressions each month. Currently I hold a position with (DDM) Deseret Digital Media, as a Manager overseeing our Local Sales Team. With my knowledge, abilities and resources I am driving a team of sales reps which are helping companies reach their fullest potential with digital advertising across our websites. I am very blessed to have the opportunity to help businesses advertise with such an amazing company whose name speaks volume to the quality and standard of the industry. I pride myself in honesty, determination, caring for my clients, hard work and integrity. I am a passionate leader driven by success and proven results, and I lead a team that is dedicated at building B2B relationships with impeccable attention to detail and customer service. Always thinking outside the box, never settling for 2nd best and with the power in the name of KSL and Deseret Digital Media I am proud to lead a winning team with proven results. Senior Account Executive

KSL/Deseret Digital Media (DDM)

Oct 2012 – June 2016

Salt Lake City, Utah

Currently I hold a position with (DDM) Deseret Digital Media, as a Manager overseeing our Inside Sales Team, I am also a Senior Business Account Executive in Marketing & Sales with KSL.com and Deseret News.com. With my knowledge, abilities and resources I am helping companies reach their fullest potential with digital advertising across our websites. I am very blessed to have the opportunity to help businesses advertise with such an amazing company whose name speaks volume to the quality and standard of the industry. I pride myself in honesty, determination, caring for my clients, hard work and integrity. I am also involved on our Jobs team for KSL.com Jobs, and take pride in helping companies with all of their job postings and recruiting via our website. I have built not only an amazing book of sales but a lifelong list of friendships with my clients whom I take pride in helping and calling my friends. When you love what you do, a job isn't work, it's the enjoyment of seeing a business unlock the potential that is available to them with advertising on KSL.com, which makes everyday a new adventure. With digital advertising the exposure presented to small to medium businesses is exciting and rewarding and I will seek out the best ROI for my clients. I am a constant and consistent top sales producer, reaching and exceeding my quota while maintaining a book of recurring business that I maintain with pride and integrity. I am proud to represent a company who is such a major factor in the digital marketing world. Salesforce CRM, Microsoft Office, Apple products, Dropbox, google drive, #1 salesperson, highest book of billing business clients, highest number of clients, seller of the month, quarter and year since 2013, IAB certified scrum master PO

Sales/Software Specialist/Tech Support

DataMaster/Lifferth Appraisal

Aug 2010 – Jun 2012

Layton, Utah

DataMaster is a program that was created for appraisers that imports MLS and Public Records information into the DataMaster software and then integrates with their appraisal software to help them write the appraisals. The sales process starts at the beginning of the demo call when I would train the appraisers with a one on one hands-on training demo and fully customize the software to report the information in the format that they wanted reported on their individual appraisals. They were given a trial period after which they bought into the fantastic benefits that are provided by DataMaster. This did require me to be knowledgeable on Fannie Mae and Freddie Mac requirements, especially after the housing marketing crash and the fall out and reform of banks and lending institutions. I would also provide tech support, troubleshooting and the best customer service to not only my clients but to the clients that I would take phone calls from. I received many outstanding praises and compliments on my customer service and going the extra mile to get the job done. That's my personality. I see that a job is completed 110% and every person I help receives top notch quality customer service and attention to detail. Supervisor/HR Manager

Callworks

Apr 2008 – Jul 2010

Kaysville, Utah

Callworks was a call center originally set up to provide appointments for Vanguard Cleaning Systems throughout the country and also into Canada. We eventually took on additional clients to book appointments for. I was 1 of 2 supervisors. I also was in charge of HR, Payroll, Time force accuracy, training, monitoring, booking, scheduling and canceling the appointments for our clients that were made by our telemarketers. It was a very rewarding and fulfilling career. I helped open the doors of this company with the owners and unfortunately when the economy took a nosedive we ultimately were forced to shut the doors on July 23rd, 2010. Fortunately one of the companies we were calling for was Lifferth Appraisals/DataMaster and I was immediately offered employment with them when our doors closed.

Lobby Supervisor/Front End Manager/Backup Bookkeeper Albertsons Food

Apr 1995 - August 2006

Layton, Utah

Albertsons is a grocery store based out of Idaho. There are many around the Intermountain west. I provided customer service and responded to customer inquiries and complaints. I assigned employees to specific duties in the supervisor and manager roles that I had. I also would hire, train and evaluate personnel, instruct the staff on how to handle difficult customers. direct and supervise employees engaged in sales. I was also accountable for inventory taking, reconciling cash receipts. As a backup bookkeeper I was in charge of reconciliation cash receipts, account receivable and account payable, cashier account reconciliation, computer input and 10 key used in balancing daily books and ledgers. I would also prepare bank deposits for armored car services. Education:

Viewmont High School, Bountiful Utah

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● Davis Applied Technology College

● Medical Administration

● Medical Administrative/Executive Assistant and Medical Secretary

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● Weber State University

● Administration

● Business Administration and Management, General

Certifications:

Scrum Alliance CSPO Certified

Certification Date Apr 2017 – Apr 2019 License 000638600 IAB

Digital Media Certification

Skills:

Business Strategy Budgeting Strategic Planning, New Business development, Account Management, B2B, B2C, Software as a Service (SaaS), Sales Operations, Business Development, Onboarding, Key Account Development, Sales, Sales Management, Management, Customer Relationship Management, (CRM), Sales Process, Consultative, Selling, Salesforce, Genesys, Zoom, Customer Service, Team Building, Training, Problem Solving, Sales Presentations, Negotiation, Cold Calling, Lead Generation, Digital Marketing, OTT, Geo Targeting, Geo Fencing, Contract Negotiation, Sourcing, Leadership, Communication, Social Networking, Peer Mentoring, Sales Cycle Management, Pipeline Management, Closing Abilities, Product Demonstration, Sales Process, Sales Prospecting, Following Up Deal Closure, Hunder, Inside Sales Strategic Selling, Enterprise, Strategic Sales, Marketing, Public Speaking and more…

References available upon request

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