ELSA FRANKS

Profile

Senior Project Management Professional with 20+ years of progressively responsible Project management expertise - including roles as PMO Functional Consultant, Project Manager, Project Coordinator, Snr Project Analyst, Snr Project Administrator, and support staff. Able to organize and lead successful and globally oriented cross functional teams to complete projects in advance of timelines and within allocated budgets by enforcing best practices in project management.

Key Skills and Abilities

Project Management

Customer Service

Client Relations

Reports & presentation

Risk Management

Strategic planning

leadership

excellent communication

problem solving

time management

scheduling

change management

Collaborate with management, stakeholders, vendors, and outside subject matter experts to define strategy or plans.

Create full-scale project plans, communication documents, and individual work plans to effectively lead teams.

Provide clear project leadership to assigned staff; delegate tasks and communicate expectations as well as timelines.

Identify training needs and skill gaps within individual departments.

Coordinate highly skilled and technical cross functional teams through communication and meetings.

Develop and present progress reports, proposals, presentations, and deliverables to unit managers and stakeholders.

Monitor adherence to project plans and quality standards while identifying and remedying roadblocks and other issues.

Develop best practices and tools for project execution and future implementation.

Project Management & Coordination Experience

ASK Consulting - Cummins – USA IT Project Manager II

April 2022 - Now

Job Responsibilities:

Managing various Projects in the Cyber Security Environment

oCMMC – Incident Response & Training & Awareness Controls (CIU)

oCMMC – Policy & Procedures

oSOAR (Security Operations Automated Response) /D3 Implementation (SAAS) 8 Playbooks (Event& Incident)

Integrations with - MuleSoft/Splunk Integrations/ServiceNow/Recorded Future/O365/Cisco Amp/Umbrella/SSO/Virus Total,

o3rd Part Risk Management – Venminder Implementation (kickoff – Closeout)

Setup vendor in Ariba

Access

Data Load & Template

Vendor onboarding

UAT

Training

Document New Process

Comms

oData Governance & Protection Project

oASI – Recorded Future

oPolicy Retirement

oVulnerability Scanner Solution – Tenable project

oCNAPP WIZ POC (Cloud SAAS)

SSO implementation

Cloud accounts onboarding AWS, Azure, Oracle

Integration to Splunk, Jira, Gitlab, Snow

Evaluate core CNAPP capabilities

Risk assessment, prioritization and mitigation

Compliance reporting

Job Responsibilities:

oDetermine & define Project scope.

oSupport Project team throughout Project duration & utilize best practices, standards throughout entire project (Within scope, budget & time)

oSchedule Project Meetings

oChair Project Meetings and send out Meeting Notes

oUpdate status reports on PPM Clarity & PowerPoint

oUpdate Project start & completion dates and Budget on PPM

oManage Risk, Issues and Concerns (RAID Logs)

oCreate and Manage Project Plans (MS Project)

oProvide Project updates to various stakeholders.

oJira Boards

oDaily Standup Meetings

Accenture – USA Sr. Project Analyst /Project Manager

May 2019 to April 2022

Assigned to various accounts. The roles supported Project Management, PMO Functional Support and consulting as well as Customer Service and Service Management

Job Responsibilities: -

Pfizer – Project Manager – Service Now – Integration Testing

Targa Project : (Houston Texas) Responsibilities - PMO – Project Plan Updates(MS Project), Building RAID Document, Issues, Risks, Onboarding, Action items, Status Reports, Owner of CDP(Client Data Protection for Targa), & CDP Training, Raising Tickets in ServiceNow, Build and Maintain Onboarding Document, Update distribution lists, Update Status Report, Invoicing, Create Job aid

GLOBAL IDENTITY & ACCESS SECURITY (GIA)

Responsibilities: Coordinate and Facilitate monthly Stabilizations, Status Reporting, Incident Management, Defect Management. Monitor, manage and report on deliverable tasks

Contributions: Create and manage stabilization process & Interact with area program leads

Return to Green Project (Salt Lake City) – Responsibilities: Supported Agile / SDLC service delivery and production support and compliance. Owning the PMC Agenda, Meeting Notes, Auditing Projects Schedules, Risks & Issues, Change Management, Updating processes. Created process flow diagrams as job aids and transition guides for the client. Worked closely with other team members to migrate and document the PMO mailbox operations process from the Accenture domain to the Client domain. Congratulated on the migration with no impact to any other operations or client

TN Dept of Labor Project – State of Tennessee – Assisted legislative team with processing claims and resolve issues and contacting claimants. Resolve issues and general questions (Service desk and Customer Service)

State of Florida Project( New ERP system) - Responsibilities: Submit Two week look ahead Reporting every Monday. Monitoring the timing and sequencing of deliverable submission by Track and Wave daily. Document Quality Check for finalization per deliverable as per Project Schedule. Org Chart Updates when required, Month end status report

Calheers Project (California): Responsibilities: Creating and Updating and maintaining Project schedules.MS Project Server), Resource management for PWA time reporting. Collaboration with Project Managers and coordinating with PMO for consistency and adherence to quality guidelines

Relevant Technologies and skills – ServiceNow, Teams Planner boards, Agile, SDLC, Service Delivery, Call Centre, Legislation, AWS, SharePoint, DevOPs, SAP Invoicing, MS Project, Excel, MS Powerpoint, Word, Visio, Outlook, Zoom,

OtterBase – USA Snr Project Analyst Nov 2018 to April 2019

Assigned to Meijer HQ account. The role primary supports the Program Manager/STE and other solution leadership in various tasks within the program governance of the program including: Scope Management, Capacity Management, Performance Management. Issue & Risk Management, Quality Management.

Job Responsibilities: -

Track key events with the program ensuring transparency across the team

Ensure action items are recorded, assigned, and have a due date

Follow-up with individuals each week to obtain progress on Action Items that are due that week

Notify individuals who been assigned an issue, risk, or own a decision – obtain dates when expected completion (RAID Log)

Work across multiple ARTs to ensure key decisions are recorded and assigned to the appropriate person

Use VSTS to develop and report on key program performance metrics – follow-up with teams to validate metrics

Maintain team rosters and team distribution lists on respective outlook accounts

Assist the Program Manager in preparing materials for key meetings including PPT presentations

Prepare Issue, Risk, Action Items slides

Prepare weekly Key Performance Slides on the Program

Own Digital Experience SharePoint Site – organization, structure and maintain

SAFe Agile Environment

SAP Ariba - South Africa Snr Project Coordinator 2017 to 2018

Assigned to Sasol account. Coordinated PMO team through project planning, management of daily stand-up meetings, administration of project financials, reporting of defect registers, and attending/recording meeting proceedings.

Job Responsibilities: -

Prepared and presented Working Committee presentation packs (outlining project plans, risks, status, issues, and defects) as well as Network Growth information. (RAID log)

Assisted team with go live execution for projects as needed.

Resolved and closed 181 of 195 defects in SAP Ariba deployment project - significantly improving quality and functionality

Managed project budgets up to $10M and improved accuracy of budget forecasts

Implemented interactive board-based scheduling and project management system that improved efficiency ~50%

Strengthened working relationships with clients by identifying and proactively responding to their concerns or needs

Deloitte & Touché - South Africa Project Manager 2016 to 2017

Oversaw eight staff and product budgets of $10M to manage IT infrastructure projects including building moves and system deployments.

Directed all phases of and acted as single point of contact regarding highly technical and complex projects for programs involving multiple work streams.

Interfaced with stakeholders and end users in areas affected to move projects from conception to final implementation.

Reviewed and allocated resources, defined project scope, developed detailed work plans for each project, managed resources,

Facilitated communication, led execution activities, and closed out projects with stakeholders.

Completed all projects within scope, time, and budget; sent 100% of all PMO notifications, financials, and minutes on time

Re-established previously dormant PMO department to standardize and improve overall project management activity

Created governance log and templates for PMO that better complied with business standards

Created and maintained GIS PMO portal that improved retention, searchability, and availability of project documentation

Setup monthly newsletter and update presentations to better share information and improve inter-team collaboration

Selected as member of Year End Function and Occupational Health and Safety teams

Standard Bank - South Africa SAP Support and Project Coordinator Jan - Dec 2015

Managed deployment projects and provided technical support or training to end users of SAP SD module during enterprise-wide go live. Established project plans, scheduled timelines - including meetings, analyzed monthly recoveries, tracked budgets, updated performance registers, approved timesheets, and assisted with closeout reports. Mapped SHE data and issued role assignments for go-live.

Oversaw implementation of accounts rules engine for PBB - in line with SAP core

Successfully managed Bank Analyzer and Vehicle and Asset Finance projects

Sasol - South Africa Project Manager Jan 2013 to Dec 2014

Managed project plans, risks, scope changes, deliverables, milestones, quality assurance, and up to 10 team members for five enterprise IT projects. Supported project execution through day-to-day administration including scheduling and minutes for meetings, maintaining project documents, assisting senior project managers, and reporting status to Program Manager each week. Led daily standup meetings with team members to review roadblocks, brainstorm solutions, and share project updates.

Successfully completed Mobility, SAP Fiori, SAP PtP, App Store, and Boardroom App deployment projects

Hired as senior project administrator and rapidly promoted to project management role based on outstanding performance

Early Career Experience

Mediro ICT (Exxaro) - South Africa Project Administrator 2012 to 2013

Gijima (Absa & Exxaro) - South Africa Program Administrator 2010 to 2012

JMR - South Africa Program Coordinator 2009

Intuate Group - South Africa Project Administrator 2007 to 2008

Musuku Benification Systems - South Africa Sales Administrator 2004 to 2006

Denel - South Africa Project Coordinator - Excelsa Division 1997 to 2004

Education & Training

Diploma Teacher - Potchefstroom College

PMI CAPM Training Course

ITIL Foundations Course

SAP Project Management Certificate

Harvard Manage Mentor Project Management Certificate

Agile Project Management Essentials

Certificate Prince 2 PMI Certification

CSM (Certified Scrum Master)

Completed ServiceNow Systems Administrator Training

Completed ServiceNow Business Process Consultant Training

ServiceNow – Systems Admin Course

Technical Skills

Microsoft Office, SharePoint, Dynamics NAV, SAP (MM, SD, Solution Manager), Visual Basic, Pastel, VSTS,

MS Projects, EPM, PPM, ServiceNow, Teams, DevOps, JIRA

Contact Details

Contact Details : Cell Phone :+1-260-***-**** Email: ad3tgn@r.postjobfree.com

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