MICHELLE CHAN

San Diego, CA 858-***-**** ad3tgm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 10 years of Healthcare Experience in various capacities

• Revenue cycle management

• EMR, data analysis, process improvement (SOP)

• Project management (Agile, Waterfall, Kanban, Lean Six Sigma and Scrum)

• Research & Development

• Development and implementation of new systems

• Operational Management, Talent Acquisition, Human Resources

• Front and back office clinical experience

EDUCATION AND CERTIFICATIONS

University of California San Diego- B.S. in Biochemistry and Cell Biology 2012 Minor in Human Psychology and Music Theory 2012

EPIC Cadence and Revenue Cycle 2019

Lean Six Sigma White Belt 2023

Google Project Management: Professional Certificate 2024 Google UX Design: Professional Certificate 2024

EXPERIENCE

MAR 2023 -

CURRENT

UC SAN DIEGO HEALTH – CLINIC OPERATIONS SUPERVISOR

• Identify opportunities for performance management, analyze financial data for key stakeholders, incorporate organizational best practices, recommend improvements to SOPs.

• Assist with updating departmental policies and procedures while upholding compliance and quality standards.

• Manage a robust Pulmonary and Sleep Clinic of MDs, NPs, RNs, MAs, and AAs. Within one-year, improved contribution margins by 229%, patient access by 12.1%, and NRC patient satisfaction scores by 8%. SEPT 2019 -

MAR 2023

UC SAN DIEGO HEALTH – REVENUE CYCLE SUPERVISOR

• Supervised unit operations and an authorization team of over 70 individuals across multiple service lines and specialties. Transitioned all staff to WFH within 2 weeks during the pandemic lockdown.

• Worked closely with the billing and coding teams to ensure CPT and ICD-10 accuracy.

• Maximized net cash collection rate, reduced days in accounts receivable, brought denials down to 0.31% in one year, and reviewed KPIs regularly.

• Developed workflows to minimize financial impact to the organization and promoted leadership engagement to build team morale.

MAY 2016 -

SEPT 2019

SD NEUROTRAUMA AND ASSC. – VARIOUS ROLES/INTERIM MANAGER

• Managed a private neurosurgery practice that saw over 50 patients daily, handled weekly trauma calls, multitasked both front and back office, hired and trained new contract employees.

• Scheduled and financially cleared inpatient/outpatient procedures, radiology, and exams. Coordinated care between providers, patients, caregivers, and health plans. OCT 2014 –

MAY 2016

S.M.I SURGERY CENTER – FRONT OFFICE MANAGER

• Directed front office operations including surgery scheduling, oversaw medical information and records, admitted and discharged patients, verified authorizations and collected copays due.

• Audited EMR and paper charts quarterly with attention to detail according to Joint Commission Standards.

• Prioritized customer service and excellent patient care while supporting over 30 surgeons, RNs, and admin staff.

SKILLS

• Problem Solving

• Strong data analytical skills

• Excellent communication skills

• Resourceful

• Teaching/Education