Charles Delgado

***** **** *** ****, ******** AZ 85323

Mobile: 602-***-**** or 520-***-****

Email: ad3tgc@r.postjobfree.com

Objective

A Navy Veteran seeking an industry leader where I may leverage 10+ years of exceptional technical experience and customer centric service skills along with my ongoing educational pursuits into a career path. Experience

Netfusion Systems and Application Specialist

Phoenix, AZ May 2017 – January 2024

• An MSP providing detailed and concise ITIL communication between clients and support staff via various ITSM client portals like ClientWise, Zendesk, N-Able with Cloud Commander and ServiceNow.

• Web Email, 365 and mobile email support to include Spam filtering like Barracuda, MX Logic, Postini and Netcore.

• Provided solutions for network systems (telecoms and messaging) to include software and application challenges.

• Utilized XME Tracking/Rationalization tools to manage application statuses and process flow of all applications.

• PowerShell configured legacy integration between Lync / Skype for Business applications to 365 Office tenants.

• Performed setup and management of monthly patching of Windows Servers and clients including virtual endpoints.

• Virtual hardware build outs include Linux Servers Ubuntu, CentOS, Embedded RTOS (OpenWRT/BuildRoot), Windows 2010 to 2022 Server, Nodes Windows 7 to Windows 11, OSX 10.7 to MacOs 14.

• Researched all application, client and server compatibility issues providing most cost-effective solutions.

• Used PowerShell, GDScript, Python and other vendor specific scripting for PID, SCADA and IoT controllers.

• Added Knowledgebase articles via the specific ITSM scripting and ITIL submission for review and approval.

• Azure and AD Connect along with AD FS configurations for SaaS SSO integrations like Office 365.

• Microsoft Intune for BYOD configurations and mission critical security mobile applications.

• Managed device provisioning via SCCM, Intune Autopilot, Quest KACE and Altiris.

• Administered finite settings to provide peak performance for wireless systems as well as providing security options to include access lists for hardware MAC binding and linking SSO/Radius security where required per SOW.

• Assisted in cage build outs and escorting hardware technicians for warrantied work in high security data centers. Dell SonicWall Senior Technical Support Agent

Tempe, AZ June 2011 – April 2017

• Provided enterprise level to node protocol and root cause analysis, as well as collaborated with other vendors to correct route and security issues with DMZ NAT/PAT and Trunking for VLANs, various tunneling, OSPF, BGP and other network configurations and hardware failures that included network virtualization challenges.

• Advanced Data Center Operations from cage build outs, to hardware HBA, Fiber Connects and Server build outs. Education/ Certifications

Estrella Community College Avondale, AZ

Linux and Networking Administration AAS May 2017

• SonicWall Network Security Advanced Administration

• Juniper Networks Certified Associate – Code: FTGS4BFS724EK1Z7

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