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Customer Service Team Member

Location:
Brooklyn, NY
Salary:
Negotiable
Posted:
February 21, 2024

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Resume:

ROCHELLE SALMON

Contact: 929-***-****

Email: ad3tg1@r.postjobfree.com

Email: ad3tg1@r.postjobfree.com

Highly motivated and have a passion for assisting person, I am currently engaging in and improving my soft skills daily in small acts of humanitarian effort in and every opportunity that I’m able to perform kindness daily. I have over ten years (10 years) in Customer service relations and Mentoring services. I am dedicated to high levels of customer service satisfaction and meeting aggressive organization goals. I am a team player, enthusiastic, I actively engage and learn new tasks quickly. I frequently build customer relationship and equipped to represent in a professional and friendly manner at any and all times in every opportunity.

Education

Female Emergency Management Institute Certificate in:

Basic Emergency Operation Center Function.

National Response Framework .

Introduction to Incident Command System.

Phlebotomy Certificate : Technical Institute of America, October 2022.

High School Diploma

Mandated Reporter / Child Abuse New York Certified. 2020

Business Management for Healthcare Certificate.

Surgical Patient Care Certificate.

Care for Patient with Diabetes Certificate.

April 2022- Present Eagles Auto Collision

Secretary Screen calls, dialogue with customers and prepare Auto Repairs Estimate Invoices, assisted customer customers with making Claims for relevant insurance companies and filling claims. Dialogue with claims adjusters for vehicle inspection for claims for repairs. Finding and negotiating parts and supplies at the best competitive prices. Ensured that parts and supplies that are delivered are correct and in good standing order before accepting and making payment by cash or cheque.

Implemented strategies that made working material more accessible to other staff members, slashed office supplies and parts cost thirty percent (30%) by sourcing the best price while maintaining and enhancing services. Managed operation while management was out of office, collect and made payments for supplies and services from customers and suppliers. Manage data filling and book keeping records daily, keep management updated on customer and supply requests, ensured that the reception area kept hospitable and welcoming to customers and for staff satisfaction. Replenished office and product supplies at all times. Correspond with customer internal and telephone dialogue daily for updates and inquiries.

2002-Present Ministry Volunteer time with food pantry and clothes distribution. Volunteer with feeding the homeless on weekends and make donations of basic amenities to various men and women rehabilitation centers / shelters . Assisted in sponsoring clothe s and food items and school supplies at Kindergarten schools back in Jamaica West Indies also.

Skills

Management and cost control strategies, Administrative abilities, database management decisions making, team lead/ team player, effective human relation, quality control, word processing, excellent coaching skills to person at every age level.

Referrals:

Paulette Thompson: 718-***-****

Junior 646-***-****

Orace Medley 347-***-****



Contact this candidate