Customer Service Project Management

RACHEL HINTZ

Pingree Grove, IL, ***** 847-***-**** *****@*****.***

PROFESSIONAL SUMMARY

A highly creative, goal-orientated professional with 20+ years of management and sales background experience. Demonstrated experience in managing, coordinating, and executing projects. Highly organized with ability to manage multiple projects and meet deadlines. A team player working effectively with vendors, resources, and senior management in accomplishing objectives. Outstanding communication, presentation, and training skills.

Solution-Orientated

CORE COMPETENCIES

Problem Solver

Excellent Customer Service

Project Management

PROFESSIONAL EXPERIENCE

Ashley Klemm Photography - Crystal Lake, IL

Assistant 2019- Present

Scheduled all clients and was the point of contact for all questions, and inquiries Met with clients to show images and sell products

Increased sales by $25,000 yearly

Westin Hotel - Itasca, IL

Convention Service Manager 2006 - 2007

Managed, coordinated, and executed large format conventions Worked with point of contact on timing, audio visual needs, menus, and dining times Handled onsite execution and coordination of room blocks Conducted pre-con and post-con meetings

RELEVANT PROJECTS

EDUCATION

1998 Northern Illinois University Business

Board Seat - Football, Wrestling, Lacrosse, Rugby - 2013-Present Held a board position planning the season to up to 350 athletes, fundraised up to $30,000 in a year, coordinated Little Scholars Program Team Mom - Various Sports - 2010 - Present

Great with Communication Effective Planning

Extremely Organized

2000 College of DuPage Business

2010 Art Institute of Pittsburgh Interior Design 1999 Edison Community College Business

Westin Hotel - Itasca, IL

Outlet Manager 2005-2006

Coordinated communications, rosters, parties, dinners, fundraisers, spiritwear, paperwork, travel, events, and volunteer hours Coach - Various Sports - 2010 - 2021

Coached youth basketball, youth soccer, flag football while managing the schedule, practice drills, game strategy, development, and communications with parents

Managed day to day operations for 4-Star restaurant, Starbucks coffee cart, room service for 403 rooms, mini bar for 403 rooms, and Atrium Bar

Handled labor forecasting and responsible for schedules for 100 employees Completed purchase orders to keep inventory levels Received Quarterly Associate Recognition Award twice Efficient Time Management

Wyndham International - Itasca, IL

Shula's Steak House - Itasca, IL

The Great Indoors - Schaumburg, IL

Aramark - Huntley, IL

Special Events/Brunch Coordinator 2001-2003

Assistant Manager 2001 - 2003

Assistant Manager 2005 - 2006

Design Center Concierge 2003 - 2005

Responsible for scheduling, supplies, labor management/productivity, special event planning, marketing, customer relations, and service training for 25 employees

Coordinated all theme nights including menu generation, marketing, scheduling, entertainment, marketing, decorating, and coordination of event

Promoted to oversee coordination and logistics of Wyndham NW Chicago Champagne Brunch Under Glass with a total annual revenue of 1.2M Responsible for 65 employees including an Executive Chef, Executive Sous Chef, and 4 Operational Supervisors Handled communications and coordination of weekly forecasting, staffing, set-up, decoration, and execution of weekly brunch for 275-3000 covers Assistant Manager for this Top 10, Zagat rated fine dining steak house on the edge of the prestigious Woodfield Shopping Center Exceeded productivity goals by 12%

Increased food average check from $18.39 to $23.88 during tenure Responsible for follow up on all special orders, customer relations, billing, vendor relations, manufacturer relations, tradesman marketing, service- related items, and delivery coordination

Scheduled and managed 10 staff members along with being the point person for all upper management While out of the work force from 2007-2019, I raised my family. I kept my work skills fresh by implementing them in day-to-day life with twins, a special needs child, and also by volunteering my time in the following roles:

Contact this candidate