***phyllis AVE,ALAN DMYTHERKO, MB R*A *G* 204-***-**** ad3tf1@r.postjobfree.com

CUSTOMER SERVICE & OPERATIONAL SUPPORT

Motivated Professional with over 30 years of experience providing operational and customer service support in diverse settings. Applies adept collaboration and communication skills to coordinate with a diverse team of professionals, ensuring completion of all organizational goals. Demonstrates strong communication and problem- solving skills to resolve customer issues while ensuring customer satisfaction. Blends a strong worth ethic with flexibility and adaptability to work well within collaborative environments. Core Competencies:

Interpersonal Skills

Teamwork & Collaboration

Client Service & Satisfaction

Multi-Tasking

Detail-Oriented

Organization & Prioritization

Problem Solving

Time Management

Oral & Written Communication

QUALIFICATIONS

Operational Support, Coordination & Collaboration

Demonstrated detail-oriented abilities to ensure the complete safety and functionality of workspace.

Identified safety concerns and coordinated repairs using problem-solving strengths to ensure perseverance of operational efficiencies.

Composed daily logs and reports for all operations and repairs onto company database using data entry skills.

Utilized communication and collaboration skills to work with up to 8 team members within a cross-functional, multidisciplinary environment to organize duties.

Applied coordination strengths to communicate any identified issues leveraging communication devices for follow up/review.

Performed as Health & Safety Committee member by organizing meetings once a month with participating members to identify and discuss resolutions for Health and Safety issues. Communication & Customer Service

Applied customer service skills to respond to client inquiries and concerns within a call centre environment.

Provided customers with resolutions involving telephone billing issues by employing problem-solving and conflict resolution strengths.

Identified customer needs and recommended products and services using communication skills.

Managed customer accounts and updated/modified active plans/perks using file management skills.

Performed follow-ups and collection calls to customers with overdue payments. P ROFESSIONAL E X P E R I ENCE

Rail Car Mechanic CP Rail

Frog Welder CP Rail

Welder CP Rail

Machine Operator CP Rail

General Labourer CP Rail

Multitasker MTS

EDUCATION

Secondary School Diploma Fulford Comprehensive High School Customer Service Course Patel Vocabulary