Financial Services It Governance

Michael Patrick Donnelly

Mobile: 651-***-**** ********.****@*******.***

LinkedIn Profile

SUMMARY

I drive results through Business-IT alignment and transformation.

As a Strategic IT Leader and Digital Transformer, I am primarily known as:

An Enthusiastic Mentor and Coach who grows people and organizational capability

A Motivating Consensus Builder who inspires teams to take action

An Accountable, Clear-Thinking Problem Solver who generates innovative, actionable solutions

SPECIALTY AREAS

Change Leadership

Strategic Planning and Innovation

Start-ups/Acquisitions/Integration

Platform Rationalization and Consolidation

LEAN Six Sigma and Agile Methodologies

System Design/Development/Integration

Portfolio, Program, and Project Leadership

IT Governance

e-Commerce/Digital Solutions

Enterprise Applications

Product Development/Product Management

P&L Management and Cost Reduction

Process Re-engineering

Customer, Third-Party, Vendor Management

EXPERIENCE

M & D Consulting Inc. Woodbury, MN

Principal Consultant/Owner 2/2023 – present

Consultant/Adviser to the Financial Services, Municipal, and Digital Products industries

Tactile Medical Minneapolis, MN

IT Director – PMO, Governance, Analysis, and Strategy 6/2019 – 1/2023

Responsible for PMO, IT governance, request intake/prioritization, process improvement, IT/business relationship management, IT strategic planning

Re-launched PMO and Portfolio Management – Built the PMO team, led construction/rollout of Project Delivery Framework SDLC for waterfall and Agile approaches, established Priority Project reporting and dashboards, created/drove business functional outreach and platform update reporting to promote IT transparency, also served as POC/IT relationship leader for the Field Sales function

Built/defined IT Governance, established official policies/procedures for change management, enterprise request intake, PPM, etc., led IT work with internal and external auditors, drove PI work for official Company accreditation

Major business solution implementations – Directly led or oversaw leaders for the following:

- Flexitouch Lower Extremity ComfortEase Launch – First major product improvement in four years (national rollout, 350 field sales reps, 10,000+ providers)

- CRM Pilot launch – First CRM in Company history (pilot Q4 2022; full rollout targeted for 1H 2023)

- NetSuite ERP launch – First external ERP in Company history (financials, manufacturing and commercial operations)

- Patient Trainer and Patient Support Portals

Established Process Improvement capability, built team and established methodology, mapped/improved 70+ processes across seven business areas, transitioned responsibility and team to business

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M & D Consulting Inc. Woodbury, MN

Principal Consultant/Owner 3/2017 – 6/2019

Consultant/Adviser to the Financial Services industry

Recruited to run loan servicing platform transformation for Cascade Financial (Phoenix, AZ)

- Converted entire book of loans to new servicing (LoanServ) and document management (Nautilus) platforms with no loss in servicing performance or investor reporting ($3.4B UPB, 5.5MM documents, 100+ total users, 38K customers)

- Led first ever servicing transfers to both the old system and the new system

- Drove improvements to the new servicing system and data warehouse/reporting platforms

- Stabilized, coached, and transitioned IT servicing team for long-term support and growth

Ditech Financial LLC (FKA Green Tree Financial) St. Paul, MN

VP Information Technology/Divisional CIO 10/2011 – 2/2017

Owned operational and project responsibilities for MSP/Black Knight Loan Servicing products, Servicing-side Originations, Bankruptcy, Loan Servicing Product Management, Customer-facing Technologies, and Divisional CIO for Recovery Collections business

Major business solution implementations -- Directly responsible for the following:

- Fannie Mae to MSP Loan Servicing platform – Largest IT program in Ditech’s history ($30MM+, 300+ team members, 40 workstreams, 18 months, $230B in UPB impacted, 1.3MM customers)

- MSP launch enabling Freddie Mac and government loan servicing

($70B UPB added, $10MM savings)

- Omnichannel customer website and IVR redesign and replatform (enhanced experience, 1-year ROI)

- Investor Portal improvements (established best-in-class functionality)

- Call Recording (video and audio) replatform (compliance requirement)

- Ditech New Loan and Co-Issue Boarding (23 new brokers, $60B UPB)

- Landmark Collections business start-up (additional charge-off Recovery company)

Drove re-launch of the ePMO and Portfolio Management – Built the ePMO team, oversaw portfolio of all projects, led construction/rollout of the Project Delivery Framework SDLC

Led IT work for the Business Process Outsourcing ($20MM+ savings), MetLife acquisition, EverBank acquisition, Marix division closure, Originations launch, BKFS contract negotiation ($150MM), and Cypress due diligence ($500MM) among other initiatives

EDUCATION

University of Minnesota, Carlson School of Management Minneapolis, MN

Master of Business Administration

Double concentration in Marketing and Information Technology – 3.6 GPA

University of Minnesota, Carlson School of Management Minneapolis, MN

Bachelor of Science

Double major in Business (Finance) and Political Science – With Distinction (3.7+ GPA)

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ADDITIONAL EXPERIENCE

GE Capital Retail Sales Finance (NKA Synchrony Bank)

- IT Director: Solution Delivery Leader -- Installment and Revolving Products & Canada 12/2008 –10/2011

- IT Director: Solution Delivery Leader -- Installment Products 7/2004 –12/2008

- IT Integration Leader 6/2003 –7/2004

Conseco Finance IT Program Leader 3/2002 – 6/2003

M & D Consulting Inc. Principal Consultant/Owner 7/1998 – 2/2002

Safenet Consulting Senior Consultant/Engagement Leader 3/1997 – 7/1998

CSC Consulting Program Manager/Senior Consultant 8/1994 – 3/1997

Procter & Gamble Product Supply Brand IT Leader – Fisher Nut Company 8/1992 – 7/1994

Hertogs, Fluegel, et al Law Firm IT Director 10/1991 – 8/1992

Andersen Consulting (NKA Accenture) Experienced Senior Consultant 8/1988 – 10/1991

OTHER

Professional

LEAN Six Sigma trained; Green Belt certified

Certified Agile Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)

GE Capital President’s Award

Completed training at GE’s Global Leadership Institute in Crotonville, NY

Member of Black Knight Financial Services Mortgage Technology Advisory Committee

Founding board member of the Twin Cities Strategic Sourcing Interest Group

PMI trained

Graduate of Andersen Consulting Consultant Training Program

Personal/Volunteer

Senate District Precinct Chair Coordinator and Precinct Chair

Youth coach for 12 years: traveling baseball, wrestling, football, softball

High School sports booster club board member, participant, and volunteer

Church and school volunteer

Personality Indicators

Myers Briggs: ENFJ (Protagonist)

Predictive Index: Promoter

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