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Customer Service General Manager

Location:
United States
Posted:
February 21, 2024

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Resume:

ANDREA EDUH

ad3ten@r.postjobfree.com - 305-***-****

SUMMARY

General Manager with 10 years experience, managing a high quality and fast pace restaurant. Trained staff to the highest standard of customer service that increased customer satisfaction. Increased in Sales through upselling techniques and achieves new levels of profitability and efficiency within the company.

Professional Experiences:

Boston Market Corporation: October 2013 - November 12, 2023 General Manager Manages overall restaurant operations, Including food cost, labor and profit

and loss. Hire and train over 25 staff

Members. Train staff to deliver high

customer service which increase

Sales.

Optimize inventory by forecasting food

and beverages consumption to

Determine ordering requirements.

Tastee Jamaica Limited: March 2000 - August 2013

Store Manager Manage overall operations of

Restaurant and Store.

-2-

T. Geddes Grant (Dist.) Ltd.: August 1994 - February 2000 Administrative Assistant Plan meeting and taking minutes, Prepared reports, run payroll, manage

The day to day running of the

business.

EDUCATION: University College of the Caribbean

Associate of Science in Business

Studies. 2006 - 2009

Institute of Management and

Production.

Diploma in Business Administration

1998

University of Technology

Merit Certificate in Supervisory

Management 1997 - 1998

University of Technology

Food and Hospitality - Merit Certificate

In Pastry Making 1994 - 1996

B & B Institute of Business

CPS Achieved 1992 - 1993

Fitz Henley Secretarial Institute

Transcript 1990 - 1992

St. Andrew Technical High School

Diploma 1982 - 1986

-3-

Certificate of Participation

Personal Development & Customer

Staff Relations 1989

Certificate in Computer Studies 1994

Certificate in one day Seminar 1992

The Role of Pension Fund

REFERENCES: Idania Roderiques

Area Director

Pincho

Tel. No. 305-***-****

Avis Murrary

Financial Director

Tastee Jamaica Limited

Tel. No. 876-***-****



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