Customer Service assistant manager

DINA TRIPP

**** **** ******, ********, **, *****, US 774-***-**** ***********@*****.***

A pleasant personality and a customer-focused background To drive improvements, focused on motivating employees and working with a variety of personality types. Recognized on a regular basis for outstanding performance and contributions to the [Industry] industry's success. Inventory management

Recruitment

First Aid/CPR

Problem resolution

Employee scheduling

Business operations

Customer service

Effective leader

Coaching and mentoring

Communications

Delegation

Team management

Conflict resolution

Supervision

Scheduling

Staff training/development

High School 1991

Wareham High School Wareham, MA

Phlebotomy, Human anatomy, CPR - Some college (No degree) Southcoast health training New Bedford, MA

Assistant restaurant leader December, 2020 to January, 2024 Burger King Fairhaven, MA

Was in charge of my employees of 7 or more

Worked opening and closing

Did ordering and inventory

Cash outs and deposits

Trained, coached, and mentored staff to ensure that the new programs was implemented smoothly. Organized leadership workshops to teach team members about productivity best practices. Developed a loyal customer base

Employees were delegated to daily tasks, which streamlined daily progress and efficiency. Phlebotomist September, 2007 to April, 2015

Stover medical Swansea, Massachusetts

Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection. Gathered tourniquets, needles, and blood collection devices to prepare work trays. Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples. Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines. Stocked the appropriate supplies in the phlebotomy cart or carrier. Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs. Ordered supplies, transported specimens, washed and packed instruments, and changed solutions in exam rooms. Obtained blood samples by performing 50+ venipunctures and finger sticks per day. Spoke with the patient in order to obtain information for lab records, as well as to alleviate fear or anxiety and maximize cooperation. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Restaurant Manager November, 2003 to January, 2007 Dunkin' Donuts Bridgewater, MA

Calculated inventory correctly and placed orders for the necessary supplies. Was in charge of overseeing front-of-house personnel to ensure adequate staffing and reduce overtime. Devised amusing team-building activities to encourage employees to upsell in order to meet revenue goals. Was able to recognize problem situations quickly and skillfully resolve incidents to the satisfaction of all parties involved. Evaluated the health, safety, and sanitation processes to identify and correct any violations as soon as possible. Used previous supply needs and forecasted business levels to estimate required supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Was in charge of payroll and timekeeping, as well as the completion of necessary paperwork for new hires and terminations. Helped to create a positive environment by going above and beyond to ensure that each customer received excellent food and service. Cut labor costs while keeping service and profit levels high. Handled cash and operated the cash register in a precise and consistent manner. Assistant Manager August, 2000 to October, 2003

Burger King Bridgewater, MA

Worked with the team to improve efficiency on various projects. Oversaw a team of 10+ employees and provided performance feedback. Worked with the team to improve efficiency on various projects. Am in charge of office administration and payroll. Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget. Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies. Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives. Assistant manager February, 1998 to January, 2000

McDonald's Wareham, MA

Was in charge of supervising and training 10+ employees in order to reduce process delays and increase productivity. Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers. Communication with customers

Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget. Planned and organized events to entertain customers, which resulted in increased sales during theme events. Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. ServSafe

First Aid/CPR Certified

CERTIFICATIONS

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