ELENA LUCERO
*************@*****.*** 702-***-**** Henderson, NV 89011
Summary
am ahardworking Warehouse Assodateclerk with hands-on experience in dock operations, material handling, and
documentation. Proicent in schedule and inventory maintenance, loss prevention and heavy’ equipment operation
Acaustomed to working le schedules, weekends and holiday.
Skills
« Shipping coordination Multitasking
« Package preparation © Organization
© Data management © Communication
Experience
GoTRG Las Vegas, NV Skills: Micrso Excel, Yau! Commaier, RTC Spends, Fedex Mamgonent,
Shipping Clerk Ps Worlship
‘on2019 0972021 ‘© Checked customer orders, bbeling and documentation pret shipment
to avoid delays
‘# Compared shipment contents with paperwork tosuppor inventory
accuracy and reards management
' Collaborated with carrer representatives to determine weceipt methods and
rake specl delivery arrangements.
‘© Contacte internal and extemal vendors and customers to obtain
information for inbound or outbound shipments
‘¢ Trackad inventory kvels handling aspects of shipping and receiving and
kept accurate records,
‘Amazon I Las Vegas, NV «* Detivered rush merchandise on tight schedules lo meet customer large.
Problem Solver ‘Sorted parcels according to delivery route.
22018 - 0872020 ‘© Operated and maintained forklift stair climbers and pallet jacks.
‘Packed and labeled merchandise to prepare for loading and shipment to
‘¢ Established and maintained good relations with customers, vendors and
transport companies,
Kohls Henderson, NV ‘# De-escalated problematic ustomer concerns, maintaining calm, friendly
‘Customer Service Associate Team Leader demeanor.
oons - 72018 ‘# Educated customers on special pricing opportunities and company.
offerings,
‘* Documented conversations with customers to track requests, preblems and
solutions
{Assisted customess in making payments an accounts and setting up
payment plans
{¢ Fielded customer complains and queries, fast-tracking them for problem
resolution,