A S H L E Y S I M S

NATIONAL CERTIFIED INSURANCE AND CODING SPECIALIST & CUSTOMER SERVICE PROFESSIONAL

** ********** ** *.*., Allenhurst, GA 31301 912-***-**** ad3tdb@r.postjobfree.com

P R O F E S S I O N A L P R O F I L E

Hardworking, professional team-player! Dependable, responsible, with rapid ability to process mass tasks at once

Capable of maintaining order and 100% accountability with computer data entry and phone call procedures

Flexible and adaptable, non-confrontational, quick-learning with sense of urgency while remaining calm in chaos

Pays attention to detail and customer focused; proficient in data entry (72 WPM) & Microsoft Office applications

Exceptional aptitude for precision & able to navigate fast-paced environment; consistently delivers high standards

E D U C A T I O N

Diploma, Medical Front Office and Billing; West Palm Beach, FL 2015

C E R T I F I C A T I O N S A N D K N O W L E D G E

Licensed reach truck driver

Licensed forklift driver

Records management

Insurance Verifications

Appointment Scheduling

Office Support Technology

Front Office Procedures

HIPAA/OSHA Compliance

Customer Service & Sales

Electronic Records Database

P R O F E S S I O N A L H I S T O R Y

Hugo Boss 2022-present

Warehouse Receiver

Receive merchandise shipment

Sort and stock merchandise using forklift and reach truck

Overnight Attendant 2020-2022

Enmarket

Provide customer service by greeting customers pleasantly

Count and verify starting cash and inventory

Following company procedures and policies

Match customer sales on pumps with pump numbers

Restock shelves, racks, coolers and food service programs

Account Specialist 2015-2020

Comcast

Answer customer inquiries on product and services

Prepare sales reports

Handling customer complaints or concerns

Sortin, organizing and recording data

Office Administrator 2013-2015

Sunergy Solar

Process inbound calls

Coordinating meetings and appointments for staff

Creating and responding to inbound and outbound emails

Managing multiple clerical tasks

Academic Specialist 2013-2013

Transcend Media

Process mass inbound/outbound calls; +800 calls per day to prospective students’ nation-wide

Assess goals and provide information on schools based on their interests and academic requirements

Input all data on student demographics into nationwide computer database

Update records, maintain ongoing activities and report status to administration and management

Customer Service and Sales Representative 2011-2013

Infinity Dish Network

Managed and processed extreme high volume inbound sales calls

Conducted mass appointment scheduling for cable and satellite installation services

Screened customers over phone for appropriate at-home setups and account organization

Performed computer data entry creating client records and updating demographics and product info

Collected payments over phone by charging accounts and recording balance statuses

Call Center Representative 2011

Auto Cricket

Performed +600 calls per day and updated client demographic data into electronic client database

Notified customers of insurance information updates and assured anticipation of quotes being sent

Ensured customers understood and complied with insurance policies, procedures and regulations

Customer Service Representative 2007-2011

Opici Wine

Front office representative and Director of First Impression; greeted clients and addressed needs

Processed sales/customer orders and filed/documented orders, reports and payment slips

Provided customer service and addressed customer complaints

Developed novel solutions to complex business to business problems

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