KIMBERLY GIBBS

• 202-***-****

• ad3td2@r.postjobfree.com

Highly motivated and conscientious professional with over seven years of service-oriented experience interested in a people oriented, customer service position. A life long learner with solid communication, engagement, and people skills who developed an interest in working with people from an early age. Unique appreciation and understanding of assessing customers’ needs and providing outstanding customer service. Highly trainable and organized, with strong phone skills and knowledge of Microsoft Word, PowerPoint, and some Excel. Demonstrated ability to work successfully with a variety of people and maintain a friendly and professional demeanor under stress. Ability to assess, plan, facilitate, and support customers. Excellent ability to establish rapport with customers. Strong oral and written skills. Outstanding problem solving skills. Abilities and skills include superb:

• INTERPERSONAL SKILLS

• COMMUNICATION SKILLS

• DATA ENTRY SKILLS

• HIGHLY TRAINABLE

PROFESSIONAL EXPERIENCE

Private Companion Care– Rockville, MD 2014-2015

Mental Health Companion

Working daily with an individual who is coping with serious and persistent mental illness and chronic pain, with the goal of gaining as much independence as possible. Assisting the client in meeting her full range of short and long term goals, objectives, and tasks. Participating in all aspects of client’s daily living including ADLs, meals, housework, errands, social outings and appointments. Prompting and supervising the self-administration of medications. Assuring that the health and safety of the client is tended to at all times and responding immediately to health and safety concerns as they emerge. Skills and accomplishments include:

• Successfully acquiring a deep understanding of the client’s needs and empowering the client to build on successes and navigate challenges common with significant mental illness.

• Acting as a social/emotional support for the client maintaining a belief in and respect for their hopes while remaining compassionate with their challenges and symptoms.

• Selected by the client to attend special family celebrations and outings.

• Selected by the client to be the designated driver for long distances due to outstanding driving abilities and the client’s chronic pain during transport.

Test America – Gaithersburg, MD 2015-present

Market Research Specialist

Conducting product testing on a variety of every day household products. Products included food, drink, cosmetic, and cleaning products. Duties include screening, interviewing, and recruiting potential product testers; supervising tests in order to assure accurate product testing and adhering to company procedural guidelines; documenting test trial results; conducting in-the-field product surveys. Accomplishments include:

• Establishing a rapport with customers that come in and personally request me to assist them, due to my strength in people skills and interaction with others.

• Successfully working as a team player in every aspect of the job given, to create a stable and well organized place of work for customers to test products.

• Developing a consistent work ethic that is solely focused on each task at hand precisely and to the “T” giving no room for error. Using methods to double check work that has been done and get second opinions etc.

• Time managing my attendance for said job making sure I am on time, sometimes even early to get a head start on possible work that needs to get done.

• Embracing several different roles, like I stated above I recruit, interview, screen and supervise all in one job description.

• Enhancing knowledge as I go along, and of course retain information. Pass along anything I may know to a co-worker or give my opinion if I feel it would help or assist in that area of task that we are dealing with so that we are all on the same page to be able to deliver a successful outcome.

PMC (Professional Maintenance Co.)– Frederick, MD 2012-2014

Cleaner/Secretary

Performed cleaning duties which included; office buildings, apartment buildings, houses, private owned companies etc.

I also developed over time experience with a clerical position that demanded me to do office work such as, scheduling, setting appointments, assigning employees to said work site to clean. Received hand on experience that I taught myself with Microsoft Word, PowerPoint & some Excel.

Accomplishments included:

• Moving up in the company from a cleaner to a secretary for the entire company in a matter of three months. Due to a abundance amount of over achieved work, and responsibility that was taken above and beyond by yours truly that was acknowledged by my previous supervisor.

• Always was a team player with any job I had. This job made the team player part fun because nobody really wants to clean, but when you are doing it with a group and everybody is on the same page the results will be so much more productive appose to a team of people that don’t know anything about being a team player I feel I had a lot to do with why that particular area ran so sufficient.

• Provided direct services while maintaining safety and confidentially, and provided detailed documentation for all employees such as payroll etc.

• Developed a rapport with my fellow co workers in reassuring them that they were great at what they did gave recognition for their work that was performed in order to have happy, ready to work employees. In order to have outstanding work done. I believe it is important to have a solid team of people that are active in developing positive outlooks on the job. Then ultimately the job will be done.

Contact this candidate