CHRISTOPHER ‘ALEX’ MORGAN

ad3tcy@r.postjobfree.com 213-***-**** linkedin.com/in/alexmorgan845 Santa Monica, CA Skills

● Client Relationship Management/Account Management

● Financial Reporting/Sales Forecast

● Project Planning and Strategic Scheduling

● Contract Review and Recommendations

● QA/Jira/Test Execution/Bug Tracking

● Mobile Device Management & Testing & Deployment

● SaaS Consulting & SDLC & Deployment

● Field/Web Sales Presentation/Demos

Experience

FYI Los Angeles, CA

Customer Success Account Manager

08/2023 – 10/2023

● Responsible for end-to-end experience: address and resolve Enterprise, VIPs, SMB customer’s issues to their satisfaction, continued use and increased adoption.

● Created a CS feedback loop plan to inform the business of the voice of our customer.

● Develop, repair, and maintain strong relationships with key Enterprise accounts, serving as their primary point of contact. On-site visits and tours

● Conduct regular business roadmap reviews w/ key accounts to assess their satisfaction levels, identify areas for improvement, and present solutions to address their needs. FYI Los Angeles, CA

Quality Assurance Analyst (CE)

08/2023 – 10/2023

● Conducted testing and debug software modules to ensure functionality and reliability.

● Developed test plans and test cases using the Software Development Life Cycle (SDLC).

● Executed test cases across 15+ domains achieving efficiency KPIs and deadlines.

● Tracked software errors on Jira and report to QA Lead and product manager.

● Cataloged extensive bug reports and remediation methods. Microsoft San Diego, CA

Senior Associate Education Account Manager

03/2022 – 02/2023

● Create excitement around Microsoft Products & Services while building, maintaining, and repairing relationships w/ various K-12 Districts, Private Schools, and Universities.

● Manage teams and resources while working and collaborating with solution engineers, and administrations to exceed the needs of our partners and clients.

● Created of pipeline of 80+ accounts w/ $200k+ quarterly goals and achieved 200% to quota Q1/Q2 FY23. Recognized as MSFT Cloud All-Star.

● Led Field/Web Sales Presentations highlighting current focuses to maximize KPI’s. Apple Santa Monica, CA

Business Expert B2B Account Manager

05/2017 – 02/2022

● Responsible for delivering Apple Solutions, hardware, software services.

● Hosted On-Site Briefings/ Demo Day Presentation & Trainings.

● Led payment processing campaign for local business to adopt Apple Pay.

● Oversaw growth of individual base to 150+ SMB accounts w/ 20% YOY growth. AT&T New York, NY

Client Solutions Specialist B2B Account

Manager

07/2015 – 04/2017

● Determined business development opportunities and implemented effective strategies for client acquisition and growth.

● Exceeded goals and KPI consistently w/ new account penetration and 15% YOY growth.

● Captured new market share by optimizing business strategies and launching products by actioning leads, achieving 50+ cold calls per day. T-Mobile USA West Nyack, NY

Sales Lead B2B Account Manager

03/2007 – 09/2014

● Oversaw ALL Sales while also responsible for liaising w/ SMB accounts and outreach.

● Worked diligently to meet and exceed performance goals, all while providing each business w/ services that catered to their needs.

● Supervised & Directed Sales team of 8-10 employees. Nominated for PEAK Achievement Award by peers. Quarterly Winner Circle Award Winner. Education

SUNY Rockland Community College Suffern, NY

Associate of Arts & Sciences in Business Administration (Incomplete) 2008

Don Bosco Preparatory High School Ramsey, NJ

General Studies High School Diploma

2006

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