CB Cameron Bain

Gallatin, TN ***** 615-***-**** ad3tcr@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert AS400 and Issuetrak user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Skilled [Job Title] with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Systematic IT professional

proficient in network, project, and

emergency management. Able to

install hardware, patch software

and configure internal systems.

Complex problem-solver with top

Notch planning and

communication strengths.

Results-driven IT Specialist

identifies and recommends

Network Administration

Email Account Set up

System Backup

Quality Assurance Controls

Change Management

Work Integrity

System Testing

Relationship Building

Issue Tracking

Technical Writing

improvements to organization

software, hardware, and business

systems.

Liaises with subject matter

experts to gather business

requirements and implement

platforms and processes to

address needs.

Educated in traditional and

progressive training techniques to

handle highly stressful situations

with poise.

Effective at configuring user

desktops, laptops, server and

connected devices to work within

company and security guidelines.

Successful at coordination file

systems, content filters and user

accounts.

Proficient in Microsoft Applications

including Office, Excel,

PowerPoint, Word, OneNote,

Outlook, Access, Publisher, and

Skype for Business.

Proficient with Active Directory.

Remote Support

Attention to Detail

Disaster Recovery

IT Security Management

Customer Service

Software Feature Demonstrations

Regulatory Compliance

Installation and Repair

Installation Management

VoIP Applications

Technical Analysis

Help Desk Support

Hardware and Software

Installation

Security Best Practices

Telephone Etiquette

Desktop and Laptop Installations

Peripheral Repair

Apple iOS

Hardware Troubleshooting

Computer Imaging

Software Licensing

PC Refurbishment

Operating System Testing

Software Applications

Technical Support

Computer Troubleshooting

Inventory Management

Hardware Installation

Technical Writing and

Documentation

Electronic Record Integrity

Software Installation

Hardware Configuration

System Upgrades

Printers and Peripherals

Installation

Network Operating Systems

Problem Replication

Preventive Maintenance

Valid Driver's License

User Training

Network Component Installations

Analytical Thinking

WORK HISTORY COMPUTER TECHNICIAN 09/2023 to CURRENT Fedex Supply Chain Lebanon, TN

Performed troubleshooting to correct computer hardware and software malfunctions.

Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Recommended new and replacement hardware and software purchases. Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Linked computers to network and peripheral equipment. Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.

Used diagnostic tools to identify hardware failures and replace non-functional components.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Recovered critical information from data back ups to restore functionality. Set up and maintained user accounts and client access. Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to promote better understanding for non-technical users.

Served as backup for staff members, responding to system failure and maintenance emergencies.

Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.

Implemented internal quality standards to secure electronic records integrity.

Executed technology implementation projects with minimal downtimes and business disruptions.

Set up PCs, projectors and microphones for use in video conferencing rooms.

Maintained office PCs, networks and mobile devices. Established, repaired and optimized networks by installing wiring, cabling and devices.

Managed system-wide operating system and software deployments as well as related software upgrade problems.

Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].

Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Configured systems according to prescribed software and hardware frameworks.

Monitored systems in operation and quickly troubleshot errors. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

Updated and replaced outdated drivers and software for computers and office machines.

Replaced defective components and parts on malfunctioning computers and office machines.

Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Assisted customers with technical support inquiries. Restored data on computers and office machines.

Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

Explained diagnostic findings to customers and outlined repair or service options.

Adhered to safety protocols and policies to reduce workplace hazards. Generated reports for customer service issues and repair records. Trained customer employees and managers on machine use and maintenance.

Efficiently troubleshot and repaired Dell equipment to cut company costs and maximize productivity.

Documented changes and actions in computer-based tracking system. Inspected and tested faulty circuit boards and microprocessors. Evaluated systems according to predetermined checklist and noted issues. Demonstrated increased knowledge of company products and equipment. Serviced Dell equipment for expedient repair and minimal downtime. Streamlined Dell repair processes to minimize day-to-day downtime and increase overall productivity.

Performed maintenance duties and safely handled chemicals and solutions.

Facilitated maintenance team training procedures to align with company standards.

Installed and maintained automated teller machines in retail stores. Developed detailed maintenance schedules for Dell equipment to maximize equipment lifetimes.

NON-FACULTY FOOTBALL COACH 09/2021 to CURRENT

SUMNER COUNTY SCHOOLS

Established strong team culture and values to promote teamwork, discipline and sportsmanship.

Instilled discipline and principles of good sportsmanship in players. Worked with offensive and defensive coaches to develop cohesive football program.

Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Prepared athletes for special competitions and tournaments. Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.

Promoted stretching, mobility work, and proper form to help athletes safely build strength.

Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.

Negotiated and resolved conflicts between players, parents and staff to restore order.

Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements. Developed and maintained network of professional resources to refer clients to.

Assisted in developing marketing materials to promote coaching services. Developed and delivered presentations to educate clients on topics related to coaching.

Researched latest industry trends and developments to keep abreast of best practices.

Assisted clients with developing strategies to manage stress and increase productivity.

Created and implemented innovative strategies to engage clients in coaching journey.

Encouraged clients to find creative solutions to problems and maintain motivation.

Analyzed client feedback to adjust coaching sessions accordingly. Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Assisted clients in setting and achieving personal and professional goals. Provided guidance to clients in overcoming challenges and identifying opportunities.

Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Utilized various coaching models and techniques to maximize client success.

Facilitated group coaching sessions and provided individual coaching support.

Developed and delivered effective and engaging coaching sessions to improve performance.

Trained athletes in proper use of equipment for safety and maximum results.

Developed relationships with clients to provide ongoing support and encouragement.

Offered constructive feedback to clients to help reach goals. Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Recruited athletes by attending games, meeting with families, and presenting scholarship offers.

Implemented exercise programs and training strategies to bolster individual and team performance.

Established clear benchmarks for performance and monitored individual and team progress.

Held special events to promote camaraderie among teammates, families, and community members.

Cultivated community and media relations through social media and other communication channels to support program.

HELP DESK ANALYST I 04/2022 to 09/2022

ITW STAMPTECH FASTENERS

Logged support tickets and closed when issues were resolved. Used ticketing systems to manage and process support actions and requests.

Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems. Provided Tier 1 IT support to non-technical internal users through desk side support services.

Documented support interactions for future reference. Provided basic end-user troubleshooting and desktop support. Installed and updated hardware, software and applications on Mac and PC devices.

Provided on-call support for critical issues related to [Software]. Installed, modified, and repaired software and hardware to resolve technical issues.

Resolved technical issues by troubleshooting.

Assisted with updating technical support best practices for use by team. Assisted in development of system security protocols. Developed and implemented preventive maintenance procedures. Tested new software and hardware prior to deployment. Maintained servers and systems to keep networks fully operational during peak periods.

Patched software and installed new versions to eliminate security problems and protect data.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Offered assistance in implementing and developing training programs. Removed malware, ransomware, and other threats from laptops and desktop systems.

Helped streamline repair processes and update procedures for support action consistency.

Generated reports to track performance and analyze trends. Configured and tested new software and hardware.

Installed, configured and maintained computer systems and network connections.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Monitored system performance to identify potential issues. Installed and configured operating systems and applications. Created user accounts and assigned permissions.

Configured hardware, devices, and software to set up work stations for employees.

Researched and identified solutions to technical problems. Diagnosed and troubleshot hardware, software and network issues. Responded to customer inquiries and provided technical assistance over phone and in person.

Provided customer support and technical support to [Number] customers daily.

Maximized use of hardware and software by training users and interpreting instructions.

Identified potential sales and cross-selling opportunities and informed supervisor.

Maintained and updated [Type] customer service database. Developed and tested new product offerings prior to release to assist development team in bug identification.

Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.

Responded promptly to incoming sales leads and requests for technical support.

Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve [Type] issue. Prepared references for users by writing clear operating instructions. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. Performed tests of functionality, security, and performance of different workstations and devices.

Trained and supported end-users with software, hardware, and network standards and use processes.

Compiled and accurately entered data for each customer encounter to record in system.

Evaluated system potential by testing compatibility of new programs with existing programs.

Activated accounts for clients interested in new services. Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Configured hardware and granted system permissions to new employees. Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software]. Identified and solved technical issues using variety of diagnostic tools and tactics.

Managed high levels of call flow and responded to [Type] technical support needs.

Researched product and issue resolution tactics to address customer concerns.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

BAKER 03/2023 to 07/2023

Publix Goodlettsville, TN

Produced consistently high-quality baked goods for customers. Operated and maintained bakery equipment, including ovens and mixers. Complied with health and safety codes to protect staff and customers. Collaborated with team members to complete tasks and maintain smooth running of bakery.

Packaged and labeled baked goods with accurate descriptions and ingredients.

Managed customer service operations, including taking orders and resolving complaints.

Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Trained and supervised new employees on bakery operations and procedures.

Created appealing displays to showcase products in bakery. Resolved customer concerns with positive approach and constructive strategies.

Cleaned and maintained kitchen equipment and oven. Assisted in planning and running promotional events and campaigns. Operated cash registers and processed payments accurately. Developed recipes for new products and improved existing recipes. Coordinated food deliveries to guarantee timely arrival of supplies. Analyzed customer preferences to design and create tailored products. Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Operated ovens and bakery equipment to prepare products according to recipes.

Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Cut and shaped dough for pies, rolls and other pastries. Determined baking times for various items.

Trained new employees on bakery methods and procedures. Processed customer orders and payment transactions. Prepared frostings and other toppings for cakes and pastries. Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Managed display cases to verify freshness and attractiveness of products. Replenished bakery items in display cases.

Replenished and rotated food items, following correct food cooling and storage procedures.

Decorated cakes, cupcakes and other pastries according to customer requests.

Monitored temperatures of ovens, proof boxes and other equipment. Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Prepared dough for variety of pastries, cakes and breads. Packaged finished products for sale.

Followed food safety standards when handling ingredients. KITCHEN STAFF, DISHWASHER, FOOD PREP, BUSSER, 11/2016 to 04/2022 HOST

O'CHARLEY'S RESTURANT

Maintained clean, trash-free workspaces to maximize productivity and safety.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sanitized dining ware and kitchen equipment according to health code standards.

Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Made food according to standard recipes with requested changes for customer satisfaction.

Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date. Learned other teammates' work tasks to train as backup. Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.

Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste. Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.

Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps. Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies. Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.

Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies. Managed time to juggle multiple tasks simultaneously with ease. Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Transported food items from storage areas to kitchen for prepping. Labeled and stored all food items correctly and checked expiration dates routinely.

Followed recipes and chef instructions to prepare food correctly. Unloaded food deliveries and stored items in proper locations for easy access.

Plated and presented food following chef requirements. Operated kitchen equipment in accordance with manufacturer instructions. Monitored food temperatures and quality throughout shifts. Monitored inventory deliveries to minimize product losses and prep for service.

Cleaned and maintained work areas, equipment and utensils. Followed food safety practices and sanitation guidelines. Maintained composure and work quality while under stress. Removed trash and cleaned kitchen garbage containers. Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Stocked and rotated food items according to expiration dates. Assisted in setting up and breaking down kitchen stations. Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Loaded dishes, glasses and tableware into dishwashing machines. Seasoned and cooked food according to recipes or personal judgment and experience.

Maintained high personal grooming standards and uniform presentation. Prepared sandwiches, salads and other specialty items according to customer specifications.

Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Lifted and carried heavy materials.

DISHWASHER 06/2018 to 01/2019

MOBY DICKY'S RESTAURANT

Followed supervisor instructions to complete tasks on time. Kept kitchen areas neat and clean by removing trash and organizing supplies.

Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands. Stepped into additional roles during busy times to boost coverage of important stations.

Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.

Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

Inspected dishwashing equipment and reported issues to supervisor. Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.

Stored dishes, utensils and kitchen equipment in proper locations. Sorted and rinsed dirty dishes, glasses and utensils prior to washing. Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs. Washed dishes and assisted in bussing tables.

Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Monitored dishwashing machines for proper functioning. Increased machine efficiency by scraping and pre-washing dishes. Gently moved glassware, crystal, and other delicate items to prevent breakage.

Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.

Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

EDUCATION A+ CERTIFIED CE

COMPTIA

No Degree Information Technology 04/2020

TENNESSEE COLLEGE OF APPLIED TECHNOLOGY - HARTSVILLE, TN, Hartsville, TN

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