Araceli Graniel

**** ***** ******, ****** ****; *31-5538; ad3tbz@r.postjobfree.com

Education

St. Catherine Academy, Belize City, Belize

September 1987 – May 1991

St John’s College, Sixth Form, Belize City, Belize

August 1991 – August 1993

Associate’s Degree in General Studies – St. John’s College

Certificate in Personal Finance – SJC Professional Studies

Work Experience

Scotia Bank Belize Ltd.

October 1997 – April 2010

Throughout my tenure at Scotiabank, I held positions ranging from Teller, Customer Service Clerk, Supervisor and then to Relationship Officer where I managed the financial portfolio for the bank’s high-value customers.

Due to hard-work, being customer focused and self-discipline, I was able to meet and exceed assigned sales goals.

Quality Analyst - Belize Telemedia Ltd.

September 2010 – March 2021

At Belize Telemedia Limited, my functions were mainly the below:

Streamlining and documenting processes for tasks within the Customer Service Division

Providing Training mainly to frontline staff for new or redesigned processes

Auditing staff to measure performance on customer service interactions.

Skills

Skills include:

Work commitment e.g. meeting/exceeding deadlines and completing work assigned according to standards

Soft-skills with priority focus on customer service excellence

Time management in ensuring that hours assigned for work are utilized to the fullest for maximum productivity.

Finding innovative ways to accomplish set tasks/goals based on approval e.g. report process shared took 1 hr. to complete, other options in system were explored and report time was reduced to 30 minutes.

References

Tamara Cole – Colleague at Belize Telemedia Belize City 501-***-****

Denise Walker Palacio – News Anchor at Plus TV, Belize 501-***-****.

Personal Goals The 2 previous employments held certainly gave me a wealth of knowledge in various skills such as: banking, customer service and opportunities to be a part of dynamic teams.