Nikil H. Patel

ad3tbr@r.postjobfree.com 732-***-**** www.linkedin.com/in/nikilhpatel

WORK EXPERIENCE

ProPharma Group, Remote November 2021 – February 2023 Client Account Manager

Primary client contact for ~$8.2M/yr. in contracted service offerings across 39 post-marketing and clinical MI/PV clients

Developed client contracts, negotiated service line changes, upsold additional services and managed SoW

Forecasted, tracked, and reported KPI metrics to primary stakeholders and senior leadership as outlined within the MSA/SOWs/WPs

Led regular touchpoints and business review meetings with clients, external vendors, operational teams and senior leadership to provide project plan updates and outline risks

Developed and maintained client Working Practices and other supporting project documents + monthly client invoicing WorldCare Clinical, Remote April 2020 – February 2021 Client Services Associate - Digital Marketing Consultant

Led all inside sales lead generation efforts involving adjudication committee and core lab imaging contracts

Quarterbacked internal lead generation best practices leading to a higher cadence of closing sales

Developed global digital outreach campaigns, including marketing collaterals and social media strategies, for clinical-stage biopharma companies

Developed LinkedIn social media marketing strategies, increasing brand recognition without allocating capital o 21% increase in social media following with a 4.6% average engagement rate (competitors ~3%) Huron Consulting Group, Charlotte, NC April 2018 – December 2018 Healthcare Consultant (Front End Revenue Cycle, Outpatient Surgery)

Implemented Financial Clearance policies across multi-facility healthcare systems o 44% increase in upfront collections for scheduled visits across all facilities o ~200% increase in certain higher revenue departments (Cardiovascular, Orthopedics, Oncology, Surgery)

Responsible for strategic front-end Epic integration and optimization capabilities outlined within RFPs

Facilitated communication between operational teams to executive management and stakeholders

Provided staff training strategies and patient-facing marketing materials for Auth./Cert. billing departments and Reg. units Duke Clinical Research Institute (DCRI), Durham, NC March 2017 – July 2017 Contracted Clinical Trials Associate II // Duke Box Committee Member

Managed the closing of long-term paper studies, including final QC before FDA and client submissions

Led the migration to a cloud-based data room, improving access for stakeholders and regulators

Tracked distribution, receipt, and status of study-related documents while maintaining investigator databases for CTCs Ashfield Pharmacovigilance, Durham, NC January 2016 – December 2016 Contracted Case Manager I - Case Manager II (Team Lead)

Supervised new team members with training, evaluation, and feedback as primary subject matter expert across a variety of clients and disease states to reduce the teams overall case processing times

Optimized operational procedures for case managers and facilitated communication with senior management

Utilized safety databases to generate case reports for adverse events, providing signal detection and trend analysis

Processed ICSR data (clinical trials, healthcare professions, pharmaceutical manufacturers, legal reports and published literature) for FDA/regulatory agency submission

Ultrasound Imaging Corporation, Edison, NJ September 2013 – December 2017 Client Services & Operations Director

Managed staff of medical technicians who provided in-office diagnostic services, increasing patient adherence

Developed custom strategies for specific patient populations by working with their preferred health care providers

Led execution of technicians and providers to increase efficiency and quality of care for patients EDUCATION

Northeastern University, Bouve College of Health Sciences Boston, MA B.S. in Pharmaceutical Sciences; with a concentration in Business Administration August 2014 Cornell University, College of Engineering Ithaca, NY Graduate Certificate in Project Management (PMP) Currently Enrolled ADDITIONAL INFORMATION

Accolades: Dean’s List (NEU), Man of Principle Scholarship, Ruth Cortelyou-Sincak Scholarship Volunteer Experience: Monmouth Junction Fire Department, Vraj Youth Camp, YMCA Youth Soccer Assistant Coach Software Experience: Argus, EPIC, Cerner, SalesForce (SalesCloud), GlobalData, InForm, TrackWise QMS, Yesware, Zymewire, Aspirations: SQL certification; Project sponsorship for Six Sigma certification

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