LAUREEN HAYDEN

Peoria, AZ ***** 920-***-**** ad3tbp@r.postjobfree.com

BUSINESS ANALYST / SCRUM MASTER

EMPHASIS: AGILE & SCRUM METHODOLOGY, PROJECT COORDINATION, JIRA/CONFLUENCE Business Analyst and Certified Scrum Master with 10+ years of experience in Healthcare Information Technology seeking a new opportunity. Extensive experience serving as a Scum Master and Product Owner for multiple teams and providing leadership to Business Analysts, Project Managers, and Software Developers. Well- developed skills gathering requirements, facilitating scrum ceremonies, and working with Product Owners to prioritize backlogs, resolve issues, and provide ongoing coaching. Background includes 13 years of experience developing and supporting the Epic Electronic Medical Records (EMR) application. Dedicated leader with excellent communication skills and a proven track record of success collaborating cross-departmentally to guarantee timely and budget-conscious project completions.

AREAS OF EXPERTISE

Healthcare Information Technology

IT Project Coordination

Employee Management & Training

Healthcare Software Applications

Scrum Ceremonies

Development, Testing, Support

Electronic Health Records (EHR)

Jira / Confluence

Requirements Gathering

EDUCATION & CERTIFICATIONS

FOX VALLEY TECHNICAL COLLEGE, Appleton, WI

Associate Degree in Business Management

Certified Scrum Master, Mountain Goat, 2024 Certified Scrum Product Owner, Mountain Goat, 2022 PROFESSIONAL EXPERIENCE

KNIGHT TRANSPORTATION, Phoenix, AZ December 2021 – September 2023 The fifth-largest trucking company in the U.S. providing multiple truckload services with more than 28,000 employees and $7.4B in annual sales revenue.

IT Leader, Scrum Master, Product Owner (June 2023 – September 2023)

• Managed a team comprised of 3 Business Analysts, 3 Project Managers, and 4 Software Developers within the Help Ticket Support Team.

• Delegated and prioritized tasks while ensuring optimal employee performance to meet productivity targets.

• Functioned as both a Scrum Master and Product Owner for 2 teams. Facilitated scrum ceremonies, collaborated with Product Owners to organize and prioritize backlogs, resolved impediments, and provided ongoing coaching.

• Led IT project management efforts for a driver tablet application upgrade and the implementation of a new Learning Management System.

• Coordinated cross-departmentally to guarantee timely and budget-conscious project completions.

• Oversaw the seamless onboarding process for new employees. Key Accomplishment

• Successfully led the upgrade of the driver tablet application Manhattan, enhancing user experience based on drivers' feedback and incorporating necessary functionalities for accuracy and efficiency.

• Implemented a new Learning Management System, transitioning from Tracorp to Tovuti, offering enhanced functionality for users and providing improved reporting and tracking capabilities for HR.

• Facilitated improved matching of drivers to optimal loads, resulting in reduced empty miles, increased equipment utilization, improved on-time services, and compliance with HOS regulations. Business Analyst, Scrum Master, Product Owner (December 2021 – June 2023)

• Served as Scrum Master and Product Owner for 2 teams, facilitating all scrum ceremonies, collaborating with Product Owners to create and prioritize backlogs, removing impediments, and coaching teams.

• Analyzed and documented the transition from current workflow to future state workflows. LAUREEN HAYDEN

Peoria, AZ 85383 920-***-**** ad3tbp@r.postjobfree.com

• Provided direct supervision to 4 Software Developers and served as Project Manager for the upgrade of driver tablet applications and the implementation of a new Learning Management System.

• Documented requirements for all project requests.

• Conducted stakeholder/business education sessions on new development/functionality.

• Orchestrated scrum ceremonies for the Operations and Help Ticket Support teams, conducting daily, weekly, and monthly meetings to discuss tasks, prioritize backlog, provide education, resolve impediments, and offer direction.

• Engaged stakeholders to document business requirements for project requests.

• Collaborated with stakeholders and end users to document current workflows, identify pain points, and highlight successful practices. Educated stakeholders and end users on future state functionality and workflows.

• Collaborated with Quality Analyst on new functionality, assisting with test scripts, test cases, and end-user training materials.

Key Accomplishments

• Redesigned the internal portal, adding announcements, educational resources, automated surveys, policy links, and event postings. Created a section for celebrating anniversaries, new hires, and birthdays, enhancing user experience.

• Collaborated with the Director of Operations to transition the department to Agile methodology, implementing Jira and Confluence training. Achieved a 99% participation rate in standardized workflows within one year.

• Led the NavTrac Upgrade project, automating yard management processes. Improved driver check-in/out, yard location searches, and automated photo capture for trucks/trailers.

• Implemented Udemy as the administrator, developing mandatory online courses for IT roles. Monitored and evaluated staff progress and course completion.

• Facilitated onboarding for 3 business analysts, providing training and managing portal updates. Collaborated with departments to integrate necessary information.

CANCER TREATMENT CENTERS OF AMERICA, Goodyear, AZ February 2019 – May 2021 A national, for-profit network of 5 comprehensive cancer care and research centers serving patients throughout the U.S. with 7,500 employees and $1.1B in annual revenue. Business Analyst

• Hired for the implementation of the new electronic health record, Allscripts.

• Conducted one-on-one meetings and interviews, and sent out questionnaires while shadowing staff to map out current workflows and identify inefficiencies, pain points, and successful practices.

• Documented current workflows for outpatient infusion center staff, covering imaging and pharmacy processes across multiple locations, including 3 in Arizona, 2 in Chicago, and 1 in Tulsa, Oklahoma.

• Engaged staff at all locations to discuss pain points, successes, and needs concerning the new EHR.

• Documented efficient future state workflows for Allscripts implementation.

• Created Visio workflow documents for each role and department, facilitating stakeholder meetings for review and approval.

• Assisted in creating test cases, user stories, test scripts, and training documentation, and conducted both in-class and on-location training sessions, providing go-live support.

• Supported Project Managers by updating project documents, attending meetings, and documenting project status updates and meeting notes.

Key Accomplishment

• Successfully developed and implemented new EHR systems, order sets, and documentation tools within specified timelines and scope.

• Developed and implemented new workflows that enhanced productivity and reduced documentation time.

• Created documentation tools, workflows, policies, and procedures for IT staff and new Business Analyst hires.

• Provided effective training and standardized workflows for all departments, ensuring consistency for current and future employees.

LAUREEN HAYDEN

Peoria, AZ 85383 920-***-**** ad3tbp@r.postjobfree.com HONORHEALTH, Phoenix, AZ October 2014 – August 2018 A local healthcare system with 6 hospitals, 70 primary, specialty care, and urgent care locations, a research institute, and a cancer care facility with 30,000 employees and $4.2B in annual revenue. Senior Application Analyst / Business Analyst

• Gathered requirements for building the Epic EMR system for all ambulatory and specialty clinics.

• Managed all projects under 100 hours, including software application design, configuration, testing, support, and troubleshooting.

• Acted as the primary contact and expert for the ambulatory application, analyzing requirements, policies and procedures, and training needs with minimal supervision.

• Implemented, built, maintained, and optimized the Epic system, focusing on ambulatory care, orders, and workflows.

• Developed clinical workflows, documentation, and ordering tools within the Epic system.

• Installed updates and modified applications based on clinic needs and prepared reports on the impact of changes on other programs.

• Engaged stakeholders throughout implementations, providing documentation on new functionality and conducting demos for stakeholder input and approval.

• Provided end-user support during go-lives and for new hires as needed.

• Organized cross-functional team meetings and facilitated project meetings with management and stakeholders.

• Participated in yearly on-call rotations and user group meetings at Epic's headquarters. Key Accomplishment

• Successfully designed and implemented Epic systems for various ambulatory and specialty clinics.

• Offered technical support and troubleshooting for existing Epic systems.

• Managed system upgrades and maintenance, guaranteeing optimal performance.

• Conducted system analysis and monitored performance, offering solutions for any encountered issues.

• Provided training and guidance to system users on the proper utilization of the software. HOSPITAL SISTERS HEALTH SYSTEM, DePere, WI 2010 – 2014 A healthcare system with locations in Wisconsin and Illinois with 14,000+ employees and $2.3B in annual revenue. Systems Analyst (2012 – 2014)

• Engaged daily in triaging and maintaining Epic application build.

• Actively participated in, built, and tested the ICD-10 implementation, including updating master files and testing application scripts. Attended ICD-10 status meetings and ran diagnoses utilities.

• Contributed to EMR optimization through communication with clinical staff and IT members, participating in integrated testing of Epic upgrades, and completing build for implementation.

• Analyzed and reviewed change requests, communicating with clinicians and key stakeholders to review issues and enhancements, and validate clinical content.

• Participated in aggressive testing of all builds before transitioning from a POC to a PRD environment.

• Assisted in troubleshooting issues related to order transmittal rules (LOR), destination maps (LOM), and Epic printing.

• Participated in on-call support.

Account Manager, Community Connect (2011 – 2012); Training Coordinator (2010 – 2011) COMPUTER SKILLS

Microsoft Project, Jira, Confluence, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Microsoft Visio, Microsoft Teams, Electronic Health Record Software

Contact this candidate