IDOWU ISAAC OLATUNDE

* **** *****, ******* ****, Port Harcourt, Rivers state

Tel: 090********,

Email: ad3tbh@r.postjobfree.com, ad3tbh@r.postjobfree.com

I am writing to apply for the supervisor position advertised. As required, I enclosed my curriculum vitae, my certification other relevant documents.

The role is very appealing to me, and I believe that my strong experience and education makes me a highly competitive candidate for this position. My key strength that will support my success in this position include:

Very good communication skills

Hospitality Management

Proficient in Toast and Light speed POS Systems

Customer Service

Attention to Detail and Anticipating Guests' Needs

Strong Organizational Skills

Multilingual Communication Skills

Knowledge of Local Area

Health and Safety Trained

Computer literate

Ability to work under minimum or no supervision

Blogging

Website creation and management

With my experience in this field, I have comprehensive understanding of the full working cycle of the position and what is needed of me to do what’s right in this my relevant field. I also have experience at the working position please my resume for additional information on my experience

I can be reached anytime via email at ad3tbh@r.postjobfree.com or by cell phone on 090********.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity

Sincerely

Idowu Isaac Olatunde

IDOWU ISAAC OLATUNDE

4 Nnah Close, Elijiji Woji, Port Harcourt, Rivers state

Tel: 090********, 090********

Email: ad3tbh@r.postjobfree.com, ad3tbh@r.postjobfree.com

PROFILE

Experienced hospitality professional with expertise in front desk reception. Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences.

PERSONAL SUMMARY

An ambitious, highly motivated energetic, with business development skills. Identifying, developing and managing new positions.

PERSONAL DATA

Sex: Male

Marital Status: Married

State Of Origin: Ondo State

Local Government Area: Ido-Ani

Date of Birth: 29th July 1991

Nationality: Nigerian

Religion: Christianity

INSTITUTIONS ATTENDED WITH DATES

NEC COMPUTER INSTITUTE, RUMOLA PORT HARCOURT. 2020

CERTIFICATE IN WEBSITE DEVELOPMENT

FEDERAL POLYTECHNIC, EDE 2019

OSUN STATE.

HND COMPUTER ENGINEERING

IGBAJO POLYTECHNIC, IGBAJO 2013

OSUN STATE.

OND COMPUTER ENGINEERING

AJAYI CROWTHER MEMORIAL SENIOR GRAMMER SCHOOL, BARIGA 2007

LAGOS STATE.

SSCE CERTIFICATE

ST. LUKES JUNIOR GRAMMER SCHOOL, BARIGA 2000

LAGOS STATE.

JSCE CERTIFICATE.

LANGUAGE SPOKEN

English and Yoruba

CAPABILITIES/ SKILLS

Very good communication skills

Hospitality Management

Proficient in Toast and Light speed POS Systems

Customer Service

Attention to Detail and Anticipating Guests' Needs

Strong Organizational Skills

Multilingual Communication Skills

Knowledge of Local Area

Health and Safety Trained

Computer literate

Ability to work under minimum or no supervision

Blogging

Website creation and management

WORKING EXPERIENCE

H-Reserve Suite and Lounge GRA Phase II Port Harcourt July 2023

Position: Assistant Manager

Job description:

Assisted the manager in performing daily operations in the reception area,

Worked well independently as well as collaboratively.

Negotiating supplier contracts,

Taking inventory and reordering supplies,

Managing budgets, and setting goals.

Hiring and training staff to provide excellent service to patrons.

Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.

Setting and enforcing quality and safety controls.

Ensuring licenses are updated and in line with current legislation.

Working with diverse personalities both on the staff and patrons.

Planning and taking part in promotional events.

Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.

Maintaining a fun, safe atmosphere for patrons

H-Reserve Suite and Lounge GRA Phase II Port Harcourt December 2022

Position: General Supervisor

Job description:

Made arrangements for transportation, reservations,

Gather, summaries, and provide information to guests about the property and the surrounding area amenities.

Answered all calls and handle requests, questions, or concerns, take reservations and assist staff with job functions.

Contact appropriate persons to resolve calls, requests, or problems.

Manages food and beverage inventory and ordering relative to anticipated business volume for optimal freshness and minimal waste and performs monthly inventory for computing food and beverage cost of goods sold

Follow all company policies and procedures.

Maintain confidentiality of proprietary information and protected company assets.

Ability to communicate written and verbally in a professional manner

Responsible for ensuring high guest satisfaction via the delivery of memorable experiences

Knowledge of proper cleaning techniques, use and requirements or equipment.

Confidently recommends wine selection to match menu times and guest preferences

H-Reserve Suite and Lounge GRA Phase II Port Harcourt May 2022

Position: Reception Supervisor

Job description.

Answering incoming telephone calls from prospective and existing guests

Assisting guests with hotel reservations

Assigning rooms and suites to guests

Processing credit card transactions for lodging, room service and other hotel costs

Transferring phone calls to guest rooms

Providing guests with wake-up phone calls

Assisting with guest requests and complaints

Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

H-Reserve Suite and Lounge GRA Phase II Port Harcourt

Position: Barista/Bartender

Job description:

Customer Service

Being Flexible

Making Recommendations

Making & Serving Drinks

Knowing the Classics

Creating Signature Cocktails

Filling Drink Orders

Keeping the Bar Area Clean

Managing Inventory

FF Platforms Integrated Services Nigeria Limited, Wuse II Abuja 2016 - 2018

Position: Supervisor/IT Manager/Driver

Job description:

Supervising the general working environment.

Making sure that operational activities are not disturbed during the working hours.

Giving clients assurance of delivery of a jobs been done and making sure they are delivered promptly.

Managing the company social platforms and updating latest jobs been carried out.

Making sure the environment is clean and looks nice

Recruiting of staffs for both essential and procurement activities

Creating job schedules for staffs and timetable for students on learning programs

Getting latest fashion styles and making sure the clothes are made to the customers specification

Friendship hotel and suites 2014 - 2015

Oguns gas bus stop.

Position: Assistant Manager

Job Descriptions:

Leadership: handling general complaints, last-minute schedule changes, kitchen mess-ups and inventory problems.

Recruiting and training: responsible for recruiting and interviewing quality people to bring good improvement to the company, making sure these new employees transition as smoothly as possibly into their jobs and also help employees who are having difficulty picking up new skills.

Being friendly and outgoing: assisting customers when they have questions, concerns or complaints. Putting on a happy face and addressing issues in a professional manner.

Staying attentive: been attentive to employees by motivating them to succeed and improve also keep staff in high spirits and be as helpful as possible to customers and clients.

Leksokky Hotel and Suites. 2013 – 2014

Beside MRS Filling Station, Ogba Malu Ijoko. Ogun State

Position: Maintenance Personnel

Job Descriptions:

Maintain and repair electrical, plumbing, ventilation and other building systems.

Responsible for evaluating problematic systems or facilities

Determining what installation or repair services need to be performed.

Performing initial evaluations of building systems and distributing work assignments.

Developing and implementing maintenance procedures and maintaining personnel records.

Leksokky Hotel and Suites. 2012 - 2013

Beside MRS Filling Station, Ogba Malu Ijoko Ogun State

Position: Assistant It Personnel.

Job Descriptions:

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Directs technological research by studying organization goals, strategies, practices, and user projects.

Completes projects by coordinating resources and timetables with user departments and data center.

Verifies application results by conducting system audits of technologies implemented.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Leksokky Hotel and Suites. 2012

Beside MRS Filling Station, AgboMalu ijoko, Ogun State

Position: Bar man

Job Descriptions:

Clean glasses, utensils, and bar equipment.

Serve wine, and bottled or draft beer.

Take beverage orders from serving staff or directly from patrons.

Jimag Hotel and Suites. 2011

Kola Sosanya, Ijoko. Ogun State

Position: Bar Man.

Leksokky Hotel and Suites. 2010

Beside Mrs Filling Station, Agbo Malu ijoko.

Position: Driver

A.O Hotel and Leisure’s. 2008

Tope Bus-Stop, Sango Otta.

Position: House Keeper.

Job Descriptions:

Enters and prepares the room for cleaning.

Makes bed.

Dusts the room and furniture.

Replenishes guestroom and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuums and racks the carpet.

Checks and secures the rooms.

Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests e.g. iron and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bed room/floor corridor.

Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

INTEREST

Playing snooker, Soccer, meeting people, travelling, fashion designing

REFREES

Mrs. Esther Abosede

School proprietress

070********

Contact this candidate