WORK EXPERIENCE

Program Analyst **** – June ***3

Panasonic Automotive Systems of America / Peachtree City, GA

Supported the Program Management department in all customer-related activities.

Developed methods, procedures, and timing for implementation of new product launches in communication with various customers.

Tracked activities related to prototype deliveries, part procurement, tooling payment, design and change documentation to ensure the successful execution of projects daily.

Engineering Coordinator 2016 – Dec 2017

Panasonic Automotive Systems of America / Peachtree City, GA

Worked cross functionally with Engineering Team Leads, Project Managers, and PASA Engineering

Identified opportunities to aid in efficient job tasking.

Supported Ford infotainment unit production lines.

Facilitated effective and efficient communication and project information between departments such as Sales, Engineering, Project Management

Project Services Coordinator 2009 – 2015

Quintiles Labs Inc. / Marietta, GA

Served as frontline communication to external and internal customers.

Provided quality support to Project Managers and related team members.

Preformed procedures and tasks associated with the day-to-day maintenance of clinical trial projects from inception until closeout phases.

Ensured site compliance with customized protocol standard operating procedures, policies and FDA practices.

Implemented revisions and coordinated distribution of project operations manual for each project.t

Trained and mentored new personnel.

Built strong cross functional relationships, bridging the gaps across departments, to support key clients.

Contract Engineering Coordinator 2007 – 2009

Georgia Power Company / Atlanta, GA

Provided contract analysis and revenue processing knowledge to corporate manager.

Coordinated and recommended contract approvals for payment processing

Maintained confidential files and sensitive company revenue information.

Managed contract inventory and revenue forecasting with vendor partners

Provided database management and project management, making recommendations to improve efficiency.

Delta Air Logistics Manager 2005 – 2007

Delta Air Lines /Atlanta, GA

Served as the Human Resource expert on department related issues.

Ensured the transfer of skills in Human Resource processes to front line and key management personnel.

Provided high-level customer service and increased company revenue by tracing domestic air cargo shipments.

Consulted and advised management on organizational effectiveness principles, employee relations issues and employee benefits, products and services.

Human Resources Specialist, Employee Service Center 2003 – 2005

Delta Air Lines /Atlanta, GA

Served as the Human Resource Representative and Family & Medical Leave of Absence (FMLA) subject matter expert according to the Federal FMLA Act of 1993

Coordinated recruitment and training of new employees.

Provided leadership and guidance on Delta’s policies, procedures, compliance and human resource practices.

Provided internal consultation on employee benefits, including short and long-term disability, retirement plan management, and flexible spending accounts.

Supervisor, Atlanta Crown Room Clubs 2000 – 2003

Delta Air Lines /Atlanta, GA

Provided leadership and support to Delta’s Crown Room Club (currently Delta Sky Club) Atlanta employees.

Coordinated staff recruitment and drove process improvements.

Performed local candidate screening, conducted initial assessments and employee reviews for all direct reports.

Managed annual club budgets, inventory and operating expenses more than $2M plus.

Provided leadership development planning and mentoring to over 150 direct reports.

Recruited and cross-trained new agents to become skilled in all club positions, ensuring maximum customer satisfaction experience.

Human Resource Analyst, Corporate Field Sales 1998 – 2000

Delta Air Lines /Atlanta, GA

Provided analytical support to the Regional Manager of Field Sales Planning and Implementation

Managed position analysis and classification for North American Field Sales team

Provided monthly analysis of headcount and salary performance.

Maintained personnel database for six hundred plus employees.

Researched industry trends and made recommendations to enhance Human Resource programs and processes.

Updated and maintained regional job manual.

Customer Sales & Service Agent, Atlanta Reservations 1990 – 1998

Delta Air Lines /Atlanta, GA

Sold discounted travel service to business travelers and group conventions.

Analyzed customers’ needs and strategically implemented beneficial solutions, ensuring customer satisfaction.

Ensured cost effective customer service and client retention.

Facilitated meetings, team-building activities, presentations, and training seminars for new agents and peers.

Sales Account Executive 1988 – 1990

Hallmark Cards Inc. / West Palm Beach, FL

Established, developed, and maintained Hallmark company business relationships within geographic areas.

Conducted sales calls and increased territory volume in the West Palm Beach, FL market for thirty plus accounts, while generating annual sales volume more than $1.5M

Advised independent store owners on marketing strategies, financial statements and profit potential.

Evaluated customers’ business needs and performance to make change recommendations.

Assisted customers with construction planning and remodeling of various independent and corporate Hallmark store locations.

Prospected and obtained new corporate businesses, consistently exceeding yearly goals.

Trained Independent Store Managers and Sales Associates on selling techniques, product knowledge, services and procedures resulting in an 8% net growth in territory sales volume yearly.

Received Regional Sales Awards based on market development and high-volume sales multiple years.

Area Account Executive 1982 – 1988

Coca Cola USA / Washington, D.C.

Implemented sales strategies that generated additional premium revenue and growth in sales for existing and new chain accounts in Roanoke, VA and surrounding areas.

Developed and managed budget more than $1M

Maintained a thorough knowledge of Coca Cola brands, products, policies and procedures.

Researched and resolved Sales related issues.

Represented Coca Cola Fountain sales at Sales promotion activities.

Developed and executed strategic business development plans including marketing and point of sale advertising plans for identified account chains.

Expanded the Coca-Cola Brand by successfully building customer rapport and effectively collaborating with Marketing and Promotions teams.

Managed new mentoring and recognition program for Territory Sales Representatives

Customer Sales & Service Agent, Atlanta Reservations 1981 – 1982

Delta Air Lines /Atlanta, GA

Served as front office coordinator of sub-urban area’s new cable television company.

Entered new store locations as an acting Assistant Manager

Managed all areas of retail cable operation—warehouse, sales, and call center operations.

Trained and recruited new personnel.

Generated, analyzed, and distributed reports pertaining to assigned responsibilities.

VOLUNTEER & COMMUNITY ACTIVISM

EDUCATION

Results-driven, detail-oriented coordinator offering exceptional leadership, management, and organizational skills that drive growth. Sales and Human Resource Professional with +35 years of relevant communication, technology, relationship-building, and consulting experience who is easily adaptive to change in the work environment. Proven highly effective team-building skills, working cross functionally to determine and measure success metrics.

Personal Data

Address

Atlanta, Georgia

Phone

404-***-****

E-mail

ad3tb8@r.postjobfree.com

Key Skills

Leadership

Process Analysis and Improvement

Budget Management

Written and Verbal Communication

Change Management

Collaboration

Strategy Development

Time Management

Relationship-building

Sales Presentation

Customer Satisfaction and Experience

Cross Functional Team Management

Problem Solving

Critical Thinking

Technical Skills

Microsoft Office Suite

Data Management

Project Management

VANESSA B. PERKINS

Atlanta Community Food Bank – Volunteer for over 15 years

The Westminster Schools – New Student Admissions & Parent Volunteer, 2006 - 2014

Youth Hope Builders Academy – Mentor & Parent Consultant, 2011 – 2015

Carrie Steele Pitts Home for Children in Need – Fundraising Facilitator & Peer Group Coordinator, 2006-2014

Northwestern University – Evanston, Illinois

Bachelor of Science, Communications

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