Personal Assistant Data Entry
Resume:
Curriculum Vitae
Ntokozo Sharon Molefe
No.** Blue water crescent,
Sea glen Gardens, Sea view 4094
083-***-**** (Mobile)
e-mail: ad3tb3@r.postjobfree.com
PERSONAL DETAILS
DATE OF BIRTH 13 October 1974
GENDER Female
MARITAL STATUS Married
DRIVERS LICENCE Code 08 (EB)
LANGUAGES Zulu and English (Speak, read and write) EXPERIENCE Fourteen years banking experience.
Ten years Admin officer/ Receptionist/Personal Assistant experience.
Stable, professional, pro-active, result orientated, patient, honest and flexible.
SKILLS AND COMPETENCIES
• Good communication and presentation skills (verbal and written)
• Skilled in problem solving, Time management, Conflict management, and Decision making based on laid- down policies and procedures.
• Numerical skills, analytical ability, negotiation and leadership skills.
• Computer literate
• Planning, organizing and supporting skills.
• Stress management.
• Work well in teams as well as individually.
• Customer Service skills: Query handling, complaint resolution and conflict handling.
• Risk, Compliance and Credit Management skills
CURRENT EMPLOYMENT
EMPLOYER: DT NURSING INSTITUTE, Umbilo, DURBAN
PERIOD: February 2023- to date
ADMINISTRATIVE OFFICER/RECEPTIONIST/PERSONAL ASSISTANT
• Screen calls, take messages and prioritize emails, responding on behalf of head of collage as appropriate
• Maintain office equipment and supplies.
• Perform general administrative duties, including file management, data entry.
• Ensure accurate record keeping
• Maintain confidentiality of information both sensitive and private and exercise discretion in handling all matters.
• Act as a point of contact between the executives and the internal/external stakeholders, clients and colleagues.
• Organize and coordinate business and personal events including meetings and social gatherings.
• Compile and prepare documents.
• Assist with personal tasks, arrange travel itinerary including flights, accommodation and transport.
• Manage executive’s calendar and diary by scheduling and coordinating appointments and meetings.
• Manage multiple tasks ensuring deadlines are met and work is completed efficiently.
• Registration of students with South African Nursing Council on commencement of training, preparing individual files.
• Complete exam application forms and make sure they are signed by all students that are due for exam.
• Handle student queries.
• Termination and restoration of learners.
• Human Resource and Finance ad hoc duties
PREVIOUS EMPLOYMENT
EMPLOYER: Human Science Research Council
PERIOD: June 2022 – September 2022
SUPERVISOR DATA CAPTURER
• Doing the sixth South African National HIV Prevalence, incident, behavior and communication survey 2021/2022
• Responsible for the general quality of the work done by my team
• Ensure successful community entry in surveyed areas by working with neighhood watch, community forums, police stations, estate managers, body corporate. Ward councilor, farm owners and managers Visit the local health facility and explain the purpose of the study and the requirements of team
• Ensure that teams have adequate and correct data collection instruments
• Submit tracking sheets regarding completed interview to the HSRC assistant provincial coordinator
• Conduct quality control for blood samples collected (i.e. Check barcodes against specimen and tracking sheets, quality DBS specimens)
• Submission of specimen data and tracking sheets to courier for transportation to the laboratory on time as per the SOP for blood samples
• Manage advance claims relating to fuel purchased for rented vehicle and toll road fees
• Attend to all quality assurance issues raised during data collection, coming from the laboratory as well as quality assurance issues by the data management committee
• Ensure that assets, stock and cars issued by HSRC are well managed
• Ensure that the study code of conduct is adhered to
• Conduct debriefing sections with team
• Report to the assistant provincial coordinator regarding overall field work and team activities EMPLOYER: DT NURSING INSTITUTE, Umbilo,DURBAN
PERIOD: November 2013 – November 2019
ADMINISTRATIVE OFFICER/RECEPTIONIST/PERSONAL ASSISTANT
• Screen calls, take messages and prioritize emails, responding on behalf of the head master of collage as appropriate.
• Maintain office equipment and supplies.
• Perform general administrative duties, including file management, data entry.
• Ensure accurate record keeping
• Maintain confidentiality of information both sensitive and private and exercise discretion in handling all matters.
• Act as a point of contact between the executives and the internal/external stakeholders, clients and colleagues.
• Organize and coordinate business and personal events including meetings and social gatherings.
• Compile and prepare documents.
• Assist with personal tasks, arrange travel itinerary including flights, accommodation and transport.
• Manage executives calendar and diary by scheduling and coordinating appointments and meetings.
• Manage multiple tasks ensuring deadlines are met and work is completed efficiently.
• Registration of students with South African Nursing Council on commencement of training, preparing individual files.
• Complete exam application forms and make sure they are signed by all students that are due for exam.
• Handling of student queries.
• Termination and restoration of learners.
• Human Resource and Finance ad hoc duties
EMPLOYER: STANDARD BANK, Prospecton Branch, DURBAN PERIOD: October 2008 – December 2012
SERVICE CONSULTANT
• Attend to Master card and ATM queries and duties.
• Issue cards and Personal Identification Codes (PIN) to customers
• Attend to Linking/De-linking of accounts for customers.
• Order replacement credit cards from card division and advise customers of period pertaining to the delivery of these cards.
• Increase/Decrease credit limits on Master cards as requested by customers.
• Load transactional limits and beneficiaries to cards for Electronic account Payments..
• Process stop payment and stop order instructions and complete debit order dispute forms for customers.
• Assist customers with self service banking by demonstrating to them and also assist customers with internet, telephone and cell phone banking
• Process the transferring, amending and closing of accounts.
• Attend to administration of investment accounts( i.e. possible leads, notice withdrawal, early repayments, unit trusts, re-investments, interest rate queries, matured investments etc
• Refer customers home loan queries, funeral queries/amendment of information and vehicle and asset finance queries to the relevant departments.
• Notify customers when their welcome pack is available for collection and on arrival of customer issue pack following procedure.
• Ensure proper record keeping in terms of the Financial Advisory and Intermediate Services (FAIS) and the Financial Intelligence Centre Act requirements.
• Deal with all walk in customers, fraud claims and queries.
• Identify opportunities for new sales or migration of existing customers.
• Action branch queries. About bank accounts, insurance and Investments.
• Assist customers with funeral plan claim, credit life claim and all other claims for insurances issued by the bank.
• Attend to all other queries regarding customers request for additional services or advice,
• Attend to pricing queries on accounts, attend to conversion of pricing options, overdraft queries, signing authority arrangements, requests for statements and
• File completed queries documentation and forward to record storage. EMPLOYER STANDARD BANK, Isipingo Service Centre, DURBAN PERIOD: September 2007 – 2008
SALES SUPPORT OFFICER
• Supporting the customer consultants by assisting with the opening of accounts as and when the need arises.
• Ensures that routine compliance according to laid down procedures and controls are followed in order to minimize risk of loss.
• Obtain mandates for accounts when required and hand to person requesting.
• File documents accurately, File Credit Card and Debit Card applications.
• Follow up on applications out of service level agreement for card and home loan products.
• Action reports as allocated according to laid down procedures.
• Participate in sales and complete the sales and lead generation tracking form on a daily basis.
• Support Team Leader Service Centre with managing Enquiries and Tellers departments as and when required.
• Treasury custodian(responsible for cash holding in safe and making sure that a set limit is kept at all times,
• Ensure that office equipment like faxes and photocopiers are in good order. EMPLOYER: STANDARD BANK, Umlazi Auto E, DURBAN
PERIOD: October 2005 – September 2007
ACTING TEAM LEADER AUTO E CENTRE (January 2007 to September 2007)
• Control the smooth running of the centre
• Responsible for inspiring, motivating leading and managing the team.
• Develops and maintains an open communication channel.
• Monitor and manage the performance and development of staff
• Ordering and receipt of stationery for centre.
• Staff management in terms of leave and allocation of working hours for temp staff.
• Reporting of out of order ATM’s and any other operational problems.
• Liaise with branch manager daily with regards to work done for the day i.e. Sales, problems experienced both technical and operational.
• Assist with the clearing of the centres suspense account.
• Authorize limits on master cards and atm cards.
• Authorize and remove block indicators on cards.
• Maintain a high level of integrity and ethical standards in the centre SALES CONSULTANT (May 2006 to December 2006)
• Opening of new accounts (bank accounts, investment accounts and loan applications) as requested by customers based on their needs.
• Provide information on products offered by the bank to assist customers to make an informed decision.
• Visit close by offices, schools, etc. in search of possible new business, complete manual applications for interested people and forward the applications to an assigned department to capture the applications.
• Complete paper work for new business accounts and forward to business banker based in the main branch.
• Any Ad-hoc duties related to new business.
• Ensures that targets and budgets are met daily, weekly and monthly TEMP Umlazi branch (October 2005 to May 2006)
• Fill in as sales consultant on busy days and lunch times.
• Do Filing, assist customers at ATM’s.
• Check that files are in order, change file folders if old and damaged.
• Provide reception function by receiving walk in customers and directing them to the correct department
• Ensure that all customers in the waiting area are attended to and they are recorded in the register.
• Record appointments for sales consultants.
• Take telephonic messages and deliver to appropriate staff.
• Ensure the reception area is in a neat and professional state at all times.
• Ensure that customer complaints are brought to the attention of the relevant manager/senior officer immediately. Acknowledge receipt of documents, mail and hand to applicable department.
• Order stationery for sales department on a weekly basis.
• Ensure that pamphlets and campaign charts are up to date and available in the entire banking hall, also make sure that deposit slips and other banking documents are readily available to customers.
• Do any Ad-hoc duties as and when required by the management team. EMPLOYER: Lexis Nexus Butterworth Publishers, DURBAN PERIOD: February 2004 – October 2004
JUNIOR FINANCE OFFICER
• Making sure the general ledger account is in order daily
• Drafting correspondence / letters for finance manager and receiving mail.
• In charge of cell phone contracts for the office i.e. cancellations or takeovers, upgrades and repairs.
• Licensing of fleet cars and ordering of petrol cards.
• Bank account reconciliation, Petty cash reconciliation
• Ad-hoc duties allocated by finance manager and bookkeeper
• Processing of payments to creditors and in-house payments
• Matching of orders with invoices and filing for future queries.
• Take stationery orders and order according to requirements but making sure that monthly budget is not exceeded.
EMPLOYER: Standard Bank, Home Loans Division, DURBAN PERIOD: May 1994 – March 2003
Worked in various departments within the division:
• Correspondence Department – Receive incoming mail and handing it to relevant people and departments, Prepare and stamp outgoing mail, Do filing (control movement of files), answering telephones and taking messages, control the franking machine, Do other duties as assigned by manager.
• Securities Department – Opening of new files on receipt of title deeds and bond documents from the attorneys once the home loan was registered, labeling of files, liaise with attorneys with regards to outstanding documents or return of documents on sales that were cancelled.
• Cancellation Department –Cancellation of bonds on properties that have been sold or paid up, calculation of cancellation figures or refunds and forward the information to attorneys, forwarding documents to attorneys and closing file.
• Customer Service Department – Deal with telephone and over the counter queries from existing home loan owners, adjust interest charges and process refunds on closed accounts, do monthly and daily reports.
• New Loans Department – On receipt of new applications from branches, estate agents and bond originators check that applicants qualify by checking their income against their expenses if their credit bureau is clear and there is sufficient surplus, vat and forward applications to credit department to approve and grant applications on return from credit forward to registrations department to proceed with registration process.
EDUCATION
Vukuzakhe High School, Umlazi, DURBAN 1988 – 1992
National Senior Certificate (Std 10 / Matric)
University of South Africa, DURBAN
Certificate in Customer Relationship Management, NQF 6 2011 DT Nursing Institute
HIV and AIDS Counselling 2018
Kgopotso Computer Training
Occupationa Health Promotion Officer 2022
University of South Africa, DURBAN
Higher Certificate in Economic and Management Sciences (in progress) Kgopotso Training
Occupational Health and Safety (in progress)
REFERENCES
Mrs M.D. Mofokeng - Principal/Director
DT NURSING INSTITUTE
Mrs Nozipho Phungula- Manager
STANDARD BANK OF SOUTH AFRICA
Ms Gugu Shezi- Supervisor
STANDARD BANK OF SOUTH AFRICA
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