PROFESSIONAL SUMMARY

Over ten years in experience in dynamic results-oriented Audio Visual and Information Technology, with extensive experience in financial services technology. Proven track record in delivering results and comprehensive solutions, cost reduction, managing turn-around issues and leading global teams to success. Strong analytical and problem-solving capabilities augmenting in-depth understanding of business and technical functions.

CORE COMPETENCIES

Equipment Troubleshooting

Parts Replacement

Breakdown Troubleshooting

Equipment Testing & Support

Maintenance Scheduling

Networking Protocols

Desktop Troubleshooting

Maintenance Management

Planning & Scheduling

Equipment Fault Diagnosis

Component/ Equipment Testing

Critical Decision Making

Equipment Installation & Assembly

Hardware/ Software Installation, Testing and Support

Time Management

TECHNICAL PROFICIENCY

TCP/ IP Configuration DHCP Configuration Ghost, Anti-Virus, MS Exchange Video Encoder/ Decoder HP Laser Jet Printers Hubs, NIC Cards, Sound/ Video Cards LAN Video Matrix Switch Wireless Video Systems MS Office Suite

EMPLOYMENT HISTORY

Tech Ops Manager – Senior AV Tech One Diversified Kenilworth, NJ Aug 2017 – Sep 2023

Perform AV System Integration and Rollouts.

Collaborate with project management team, systems engineers and CAD team to assess AV requirements for various ongoing projects. Upgrade Media Players, Transmitter/Receiver, Configured Cradlepoint, Iboot and Netgear Switch.

Understand system schematics, floor plans and construction documents to execute efficient and affective AV solutions.

Oversee the integration of AV technologies, including Shure, Crestron toolbox, Extron PCS/ Global Configurator, Cisco Codec, Zoom, Dante, Teams, etc., into our in-house AV infrastructure.

Work closely with internal tech teams to identify AV needs and SOW for upcoming projects and events.

Manage project timelines, resources, and budgets effectively.

Conduct regular inspections and maintenance to ensure AV systems are functioning optimally.

Escalate issues as needed and maintained communication with the technical teams.

Troubleshoot and resolve technical issues promptly to minimize disruptions during critical events.

Stay up to date with the latest AV technologies and industry best practices.

Provide training and support to internal staff to facilitate effective and independent use of AV equipment.

Collaborate with IT and network teams to ensure the secure integration of AV systems into the company's network infrastructure.

Proven experience in designing, integrating, and supporting AV systems.

Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.

Strong technical knowledge of AV technologies and their practical application

Mocked up video wall demo for client review. Video wall operation and support.

Perform onsite survey on various rooms for measurements and elevation of screen install.

Experience supporting AV production systems including color calibrations.

Equipment Support: Offer solid experience providing technical equipment assistance and resolution with skills at modifying equipment parts and prototypes including maintenance/servicing of a wide range of equipment. Skilled at designing, developing, and testing equipment/system modules in accordance to set requirements.

Equipment Maintenance/ Operation: Proficient on the technical/ mechanical aspects of equipment/ system maintenance and operation including modification of existing equipment. Possess strong ability to incorporate efficient methods of maintaining new equipment.

Creative Problem-Solver: Proven ability to troubleshoot and develop creative, innovative solutions to mechanical challenges. Identify problems/needs and initiate logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.

Shareholder Relations Manager AST Fund Solutions, Lyndhurst, NJ June 2010 – March 2016

Leading Funds Solutions offering a suite of mutual fund services for open-end and closed-end funds.

End-to-End Mutual Fund Proxy Management, including mutual fund proxy solicitation, corporate governance consulting, proxy mail, tabulation and solicitation, strategic advisory services for closed-end funds.

Implementation of systems for staffing, scheduling, and training.

Corporate governance solutions.

CEFInsight.com Pre-Escheat services for mutual funds.

Share ID Deploy resources to optimize individual and team performance.

Plan, manage, and evaluate call center work flow, including coordinate work activities to achieve expected volume to meet operational requirements, recognize and recommend operational improvements, day-to-day application of organization policies and procedures, monitor and coach staff according to established monitoring standards, and participate in hiring decisions.

IT Consultant/Desktop Support Technician Designer Church Suits, Union NJ 2008 – 2010

§Supported site users on Windows XP/Vista platform, diagnosing and resolving login and network connectivity issues.

§Maintained all hardware for department, including refreshing of memory and hard drives when needed, as well as troubleshooting any hardware problems.

§Performed new user configurations, ranging from adding new user to domain, mapping drives, installing software, configuring software and manipulating system settings to maximize computer usage.

§Deployed all remote users throughout company, setting up all hardware such as Dell laptops/docking stations, HP printers, and Xerox fax machines.

§Re-imaged Windows XP laptops and PCs using Ghost Utilities for deployment. Performed application and workstation rollouts as well as application testing.

§Installed and configured network/local printers and other peripherals; and installed hard drives, memory, network interface cards (NICs), CPU upgrades, etc.

Shareholder Relations Manager Georgeson Shareholder, Carlstadt, NJ 2000 – 2008

Foremost provider of strategic shareholder consulting services to corporations and shareholder groups working to influence corporate strategy.

Specialized in project management, out-sourcing/off-shoring, business analysis, securities processing, reference data platforms, global team management, product implementation, systems integration, change management, and vendor management.

Team Leadership, responsible for Network Server Infrastructure including project management and planning, technology development, team management, vendor and supplier management, and maintenance and support functions.

EDUCATION BACKGROUND

Diploma in Technical Support; A+ Certified, Microsoft Certified Solutions Expert (MCSE)

P.C. Tech Learning Center, Jersey City, NJ

Bachelor of Science Computer Science

St Peters College, NJ

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