HELSA WILLIAMS

**** ********* ***** *****, ** ***04

520-***-****

ad3t9q@r.postjobfree.com

Accomplished and successful business/operations professional with team first mindset, diplomatic project leadership, inclusive team building with a compassionate heart for others. Actively pursuing contributing role in community centered service organization to lend my talents for creating harmony, focus and effective time management.

Possess deep understanding of organizational

development, effective, long-term business vision, strategic problem resolution, cultural diversity and inclusion, as well as business and operations

leadership.

Insightful and analytical with ability to develop

performance metrics and recommend efficiencies

with highly dedicated and cohesive mindset.

Expertise in fostering and retaining client and

employee relations that promotes loyalty, business growth and service excellence to maximize

productivity and profitability.

TECHNOLOGY: MS Office Suite, POS Systems,

Excel, type 70 wpm

10/2019 to 09/2023

SELF-EMPLOYED

Tubac,Az/Blackfoot, Id, AZ

Business Owner/Trainer

Developed business from ground up and prepared records and operations for smooth handover to new owners. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Kept up-to-date on regulatory changes affecting business operations. Managed operations budgeting, accounts payable and accounts receivable and payroll. 03/2017 to 09/2019

BROOKDALE SENIOR LIVING SOLUTIONS

Poulsbo, WA

BUSINESS OFFICE MANAGER

Charged with providing business office leadership, coordination, and support for the community Oversee HR, payroll, billing, and daily business department operations Schedule housekeeping staff and monitor business and financial resources that ensure business/fiscal responsibility, transparency, sustainability, and productivity. Liaised with leadership to oversee and execute financial, budget and contractual matters. Performed human resources functions by conducting new hire orientation and administering benefits. 01/2015 to 01/2017

HOME INSTEAD SENIOR CARE

Bremerton, WA

CLIENT CARE COORDINATOR/CAREGIVER

Utilized strong operational efficiencies with focus on coordination daily business operations for this home care business

Managed new and current client relationships focused on ongoing communications with clients, family members and staff.

Connected clients to relevant service plans by analyzing needs in comparison to available programs. Visited potential clients at home to identify specific needs and determine required care levels. Hosted and attended community outreach events to educate new clients and extend corporate brand. Coordinated services for clients based on individual needs by matching clients with caregivers. 06/2013 to 12/2014

HANDY CLEANING SERVICE

San Diego, CA

HOUSEKEEPER

SUMMARY

SKILLS

EXPERIENCE

As a vetted professional housekeeper, I gained valuable insight into the San Diego area, marketing for my employer and building customer base.

Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space. Established and enforced procedures and work standards, promoting team performance and safety. 08/2013 to 03/2014

LITTLE BIT THERAPEUTIC RIDING CENTER

Redmond, WA

PATH INTL. INSTRUCTOR INTERN

Managed a team of up to six volunteers during an intensive 6-month program Conducted weekly equine therapy lessons that built strength to children and adults with a wide range of disabilities.

Employed variety of teaching styles to respond to needs of diverse learners. Established objectives for lessons, modules and projects. 01/2004 to 06/2013

TONG PROPERTY MANAGEMENT

Seattle, WA

Senior Real Estate Manager

Managed daily business administration and operations for onsite remodeling construction projects on rental properties including budgeting and project coordination Collaborated with a number of county/state agencies to obtain proper permitting requirements. Used project management processes to develop and maintain pipeline of projects, track progress against milestones and communicate progress to stakeholders. Drafted leasing agreements, managed internal sign-off process and coordinated deals with brokers. Researched locations, submarket demographics and other relevant data to inform location selection. Managed day-to-day activities involving tenants, subcontractors and property management. 08/2000 to 01/2004

WINDERMERE REAL ESTATE

Eastsound, WA

Property Administrator/Realtor

Oversaw the long-term and vacation rental program as a licensed Realtor. Highly successful in building the program inventory 300% within eight months. Completed lease applications and verifications, notifying prospects of results. Built relationships with service vendors and submitted associated billing statements. Responded to tenant maintenance requests according to agreed conditions for building functionality. 10/1997 to 04/2000

MOUNTAIN GLEN/CREEKSIDE RETIREMENT COMMUNITY

Burlington, WA

Facility Manager

Managed daily business administration and operations for onsite construction projects on rental properties including budgeting and project coordination

Inspected equipment, facility grounds, external building structure and systems on regular basis. Scheduled and monitored on-site inspections of facility. Managed and directed facility staff of 65 by handling assignment delegation and timely completion. Enforced compliance with OSHA regulations and company policies. Directed maintenance and operations of facility systems to minimize service interruptions. Planned, administered and controlled budgets for equipment and supplies. Prepared and reviewed operational reports and schedules to drive accuracy and efficiency. Collaborated with a number of county/state agencies to obtain proper permitting requirements. Managed and directed facility staff by handling assignment delegation and timely completion. Held oversight of equipment maintenance, repairs and installations scheduling and work performed. Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations. BUSINESS/ENVIRONMENTAL STUDIES

Shoreline Community College, Seattle, WA

BUSINESS/COMMUNICATIONS

Pacific Lutheran University, Tacoma, WA

EDUCATION AND TRAINING

Kitsap County Long-Term Care Alliance Conference Board 2016-17 Idaho Falls Food Basket volunteer 2023-24

Idaho CrimeStoppers Board of Directors 2023-24

Nursing Assistant Certification #HM60644219 Washington State 2017-19 NSCA Certified Personal Trainer

PATH International Therapeutic Riding Instructor/Intern, 2009, 2014 Licensed Realtor, Washington, Idaho, Arizona

Hospice Volunteer 2004-2018

References available upon request.

ACTIVITIES AND HONORS

CERTIFICATIONS

REFERENCES

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