Patrick Gillen

+1-316-***-****

ad3t9j@r.postjobfree.com

Wichita, KS

Summary

Customer service specialist along with two years of security supervisor experience and one month of experience as a residential counselor. Regularly managed customer and client complaints and emergencies to satisfy the customer and keep the site safe. Experienced in taking Incident reports, event reports, and activity reports. Reports including who, what, when, where, and why. Also reported on daily routine patrol and surveillance. Work experience

Residential Counselor

Youth Horizons - Valley Center, KS

December 2023 to January 2024

As a residential counselor of a group home that included regularly combative clients, my responsibilities included keeping the welfare of all residents safe, providing transportation and food to them, regularly deescalating the clients, providing them with the correct medication, and teaching the clients. I was certified in PEM training from the Boys Town model and SCM training for the job qualifications

Security Supervisor

Allied Universal - Wichita, KS

February 2023 to December 2023

Monitored security CCTV footage constantly through 1900-0700 shifts, and used the cameras at entrances to give visitors access after visitation hours had ended. Regularly performed maintenance and worked on systems such as System Administrator and Alarm Monitoring to fix the lock mechanics on doors. On-call for emergencies such as destruction to property, clients being attacked, theft, transports in rotor, and fixed wings. My former position includes management experience as well with being the lieutenant on shift. Customer service for the client and customer was also a very large part of my position as being a supervisor meant I regularly handled client and customer concerns and complaints with politeness and quick response times. Security supervisors and officers regularly performed safety escorts and patrols to ensure the client and patients’ health and safety. Assistant General Manager

Jimmy John’s - Wichita, KS

February 2019 to November 2022

Specialized in customer service, made sure the quality of the product given to the customer was perfect, and found solutions and satisfactory deals for disgruntled customers. Managed the kitchen and all orders being made then routed for delivery drivers to ensure quick delivery times so to appease the customer.

Walmart Online Grocery Pickup

Walmart - Pittsburg, KS

January 2021 to November 2021

Prepared customer orders in a quick time effective way while also specializing in the customer service department handling returns, product complaints, or questions about the store or item. Laborer

Woodchuck Firewood - Valley Center, KS

November 2016 to August 2018

Split firewood on a heavy machinery wood splitter and organized a lumberyard by different types of products. Sold firewood to customers in large quantities and assisted businesses by delivering and stocking product. Customer service in the position included selling customers firewood at fair prices, delivering the product quickly, and helping the client lift and stock the heavy product.

Education

WSU Tech Private Security License Certified in Information Security WSU Tech - Wichita, KS

August 2023 to September 2023

Skills

Security

Information security

Law enforcement

Kitchen Management Experience

Information Security

System Administration

Delivery driver experience

Driving

Surveillance

CCTV

Customer service

Certifications and licenses

Driver's License

January 2022 to November 2027

Guard Card

February 2023 to February 2024

WSU certified and WPD issued Basic Security Permit Plus Taser

Contact this candidate