Patty Green

Mansfield, OH ***** 419-***-**** ad3t9i@r.postjobfree.com

Summary

15+ yrs experience with customer service. Positive attitude and sensitive to customer needs, empathetic and patient. Self-motivated and goal oriented. Skills

● Verbal and Written Communication

● Collaborative Team Player

● Really good sense of humor

● Interpersonal Skills

● De-escalation Techniques

● Courteous with Strong Service Mindset

● Upbeat and Positive Personality

● Call Documentation

● CRM Software

● Calm and Professional Under Pressure

● Efficient and Detail-Oriented

EXPERIENCE

December 2020 – March 2023

Remote Tech Support Contractor, Cleveland Clinic

Averaged 93% adherence and 90% wrap time.

● Provided real-time support to users of MyChart healthcare web based program

● Proficient with MyChart, Epic and MyPractice ServiceNow programs.

● Maintained records, logs and lifecycle documentation of work requests where expectations always exceeded

August 2020 – December 2020

Customer Care, School Specialty

Exceeded Benchmarks every month

● Identified and resolved problems quickly

● Responded to customer inquiries and followed through to completion, accurately

● Diffused difficult customer situations in a professional manner. October 2019 – July 2020

Customer Care, Medica

Benchmarks exceed monthly

● Documented customer correspondence in CRM to track requests, problems and solutions

● Assisted customers with making payments or establishing payment plans to bring accounts current

● Received payments for Insurance Premiums often assisting with payment planning and resolving premium payments

Extended Skills

● POS Systems and Ordering Platforms

● Superb Verbal and Written Communication

● Creative Problem Solving

● Building Customer Trust and Loyalty

● Teamwork and Collaboration

● Microsoft Office Suite

● Remote Office Availability

● Call Volume and Quality Metrics

● Patient and Empathetic

Memberships and Affiliations

NC State College Technical Advisory Committee

Ashland Festival Organizing Committee

National Women's Association

Ashland Information Technology Committee

Leadership Ashland Alumni

United Way Financial Distribution Committee

EDUCATION

Briarcliffe College, Lynbrook, NY — Associates

1992 -1994 Business Administration.

North Central State College, Mansfield, Ohio — Credits Only 1998 - 1999 Computer Programming

REFERENCES

Mayor Stewart 419 City of Ashland Previous– Employer Chris Freund 419 Apostolic Christian Church Rest Home– Previous Customer Carrie Stehle 419 Lexington Concrete– Current Customer/Sister

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