EMPLOYMENT HISTORY

APR **** - JUN ****

Furniture/Bedding Operations Supervisor, Macys Supply Chain, Houston, TX

• Manage, coach, develop and provide leadership for colleagues daily

• Monitor and reviewing departmental supply expenses and budget

• Assisting in developing strategies to minimize returns/exchanges

• Maintain a safe working environment for colleague and promoting smart work practices in accordance with company policy

• Ensuring the department meets or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan

• Assisting in developing and maintaining procedures and metrics that assures the highest levels of customer satisfaction and service

• Cycle Count and process the batching of tags

Implement innovative strategies to optimize warehouse space and increase efficiency in furniture and bedding operations. Implement new efficiency strategies in furniture and bedding operations to streamline processes and reduce costs, ultimately improving overall supply chain performance at Macys. MAY 2017 - APR 2021

Transportation Supervisor, Macys Supply Chain, Houston, TX

• Following standard operating procedure (SOP) for handling all merchandise

• Monitors transportation budget for the purpose of ensuring that allocations are accurate, and funds are maximized

• Dispatching building appointments team management

• Customer service answering incoming calls input customer information

• Supporting daily operations scheduling and monitoring requests Implementing continuous improvement initiatives in transportation operations to optimize efficiency and reduce costs, while ensuring quality and reliability in supply chain management. Implementing new technologies and tools to improve efficiency in transportation operations, such as GPS tracking systems for real-time monitoring of shipments and route optimization software. This will help streamline processes, reduce costs, and enhance overall supply chain performance for Macy's. Developing and maintaining key performance indicators (KPIs) for transportation operations to track and improve overall efficiency, quality, and cost-effectiveness, providing valuable insights for strategic decision-making and process enhancement.

AUG 2016 - MAY 2017

Store Delivery Supervisor, Macys Supply Chain, Houston, TX

• Exhibit professional behavior while coping well with ambiguity and change

• Drive results and approaching obstacles proactively

• Track production metrics and utilizing data to develop strategies for continuous improvement and reporting to management

• Mentor, provide training and development to optimize performance, create organizational depth and individual growth; and recognize top performance, coach and provide progressive discipline for poor performance

• Perform other duties with flexibility as assigned, rotate to other shifts/departments and working extended hours and holidays as needed.

Implement a job rotation program for Store Delivery Supervisors within the department to enhance their skills, increase their knowledge of both Inbound and Outbound operations, and foster a culture of continuous learning and adaptability in the supply chain process at Macys Supply Chain.

2501 Westridge St 174, Houston TX,

United States, 77054

ad3t9g@r.postjobfree.com

832-***-****

LAKAIDRA DIXON

CUSTOMER CARE SPECIALIST

PROFESSIONAL SUMMARY

Customer Care Specialist/Data Entry Clerk with 15+ years of experience, excels in leveraging extensive administrative leadership and problem-solving skills to enhance operational efficiency and customer satisfaction. Proficient in transportation management systems, Microsoft Access, and Outlook, this professional effectively streamlines processes and improves service delivery. Committed to driving success in customer care initiatives through strong organizational and time management skills.

EMPLOYMENT HISTORY

FEB 2006 - AUG 2016

Customer Care Specialist, Macys Supply Chain, Houston, TX

• Maintain customer accounts and record account information

• Oversee customer financial accounts and process adjustments

• Time Management and prioritization meeting deadlines

• Creative Problem- Solving, Strong Listening, and Communication Skills paying attention to detail

• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.

• Entered customer information into the database for tracking purposes.

• Created detailed documentation of all customer interactions and transactions.

• Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.

• Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.

• De-escalated customer issues with proven conflict mediation and problem-solving abilities.

• Maintained high satisfaction score by consistently resolving first-call issues.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Exceeded company productivity standards on consistent basis.

• Audited customer account information to identify issues and develop solutions.

• Assisted customers with inquiries about products and services via phone, email, and chat.

• Adhered to company policies when handling confidential customer information.

• Provided product demonstrations to customers who had difficulty understanding how to use the product or service. Utilize customer feedback and data analysis to identify trends and opportunities for process improvement, leading to enhanced customer satisfaction and loyalty.

Identify opportunities for process improvement and suggest innovative solutions to streamline customer care operations, leading to enhanced customer satisfaction and efficiency in handling inquiries and complaints. Call Center Experience 8 years

Data Entry and Order Processing resolving and generated reports from database updated existing with new data. Retrieved data from various sources and entered into the database. Maintained confidentiality of sensitive data and followed procedures. Improved performance by multitasking answering phone calls. Handling data entry items with care being detailed. Updated and alphabetized records for 150+ customers and employees 6 days a week Collaborated with the manager to improve the data system resulting in a 25% increase. Consolidated spreadsheets and reporting. Compiled statistical information for monthly reports and records. Supported additional functions. Contributed to the development of products that better meet customer needs and preferences, ultimately driving customer satisfaction, loyalty, and business growth.

EDUCATION

AUG 1995 - AUG 1997

Some College in Business Administration, Texas Southern University, Houston, TX SKILLS

Knowledgeable Administrative and Leadership Clerical experience Active Listening Problem Solving

Leadership Microsoft office package-Excel, Power Point Negotiation Skills Team oriented

Flexible Self-motivated

Problem-Solving Skills Customer support

Organizational skills Communication skills

Time management Analysis skills

Data Entry Customer Relationship Management

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