NICOLAS

MORGAN

GOVERNMENT OPERATIONS

CONSULTANT

CONTACT

512-***-****

ad3t8v@r.postjobfree.com

Danvers, MA 01923

SKILLS

• Data operations, analysis

and organization

• Auditing financial and contract

documents

• Providing excellent client service

• Use of financial and file systems

such as Salesforce, Microsoft Office

Suites, SharePoint, SalesPro, XP2,

Host, and similar programs

• Use of state based financial

programs and databases such as the

Florida Accounting Information

Resource, DEP OCULUS, and FIN

• Clear communicator practiced in

negotiation, and problem resolution

• Experienced in developing teams

and individuals

• Reporting and Analysis

CAREER OBJECTIVE

Motivated by professionalism with a commitment to top-tier performance. Strong leadership and developmental skills in addition to a commitment to client satisfaction. Ensure quality dedication through compliance with regulatory guidelines and training initiatives. The ability to build productive relationships and resolve complex issues. Innovate, improve and anticipate approaches to existing or future programs. EXPERIENCE

June 2022 – January 2024

Government Operations Consultant III

Florida Department of Environmental Protection

• Create and audit grant contracts for the Resilient Florida Program

• Review financial information and disbursement for payment requests

• Meet with grantees to resolve contract, fiscal, or application issues

• Develop tracking reports for the program and grant expenditures

• Create Standard Operating Procedures for program actions in multiple job rolls

• Assist in the analysis of grant and contract monitoring by preparing and reconciling weekly reports

• Use database and spreadsheet software to complete fiscal reconciliations

• Review programs, services, forms, reports to confer with management and users to identify issues

• Conduct in-person and virtual meeting with multiple parties

• Prepare and compile data for legislative budget requests and long-range program plans for planning and funding request documents

• Training current and new team members

December 2021 – April 2022

Assistant Financial Center Manager

Envision Credit Union

• Project Management

• Operational Efficiency

• Regulations Knowledge

• Contractual Compliance

• Payroll Operations

• Client Relationships

• Complex Problem Resolution

• Regulations Knowledge

• Provide exceptional member service to all internal, external and potential credit union members; sets standard for financial center staff while ensuring that exceptional and consistent member service levels are achieved and maintained

• Manage and execute all operational tasks for the branch

• Complete all annual and monthly financial center audits to identify and address any discrepancies

• Coordinate with Senior Manager and AVP/Financial Center Manager to maintain standards for safety, efficiency, and service

• Responsible for meeting production goals set for the Branch, individual goals for the customer service team, and attaining new business

• Act as primary resource to enact exceptions to existing policy and procedure appropriately in exceptional situations

October 2011 – August 2021

Client Solutions Leader and

Branch Operation Manager

Hancock Whitney Bank

• Supervised the personnel and daily operations at four financial centers

• Developed and implemented strategies to increase financial center sales production

• Conducted training for all job families within the branch from technical to client relations fields

• Established and reviewed daily operations to maintain efficiency and compliance with federal regulations

• Created schedules for all personnel in the branch, the market-wide float pool, and Saturday associates

• Responsible for leading customer service relations, guaranteeing a top-tier experience, and resolving any issues

• Identified and assisted customers with financial transactions, account maintenance, account openings, lending needs, and developing relationships

• Provide team leadership to set standards and personal production goals for all associates in the financial center and conducted coaching to allow them to achieve them

• Act as an ambassador to newly acquired banks to review, train, and update the location with operational procedures to be in line with the Hancock Whitney standard

• Regularly acted as a hurricane relief associate, helping out in areas and financial centers severely impacted by weather conditions

• Provide certified public notary services

September 2007 - August 2011

Manager

Mesa Ranch Steakhouse

• Oversaw closing of the restaurant, including appropriate paperwork, fiscal reconciliation, paying employees, checking that safety and security requirements have been met, and assisting servers with any unforeseen problems

• Working with a team to organize large events

• Training new and current employees on appropriate restaurant service standards.

June 2008 - December 2008

Lab Technician

University of Texas, Austin

• Assist in the creation of content for the University's online database programs such as E-Skeletons, E-Lucy, and E-Fossil

• Responsible for creating a complete digital record of the bone structures of a Gibbons specimen, Symphalangus syndactylus

• Organize photograph, and digitally enhance archaic hominid specimens from the University's and Smithsonian's collections

• Research and write educational material to be used to assist teachers of K-12 classrooms

EDUCATION

August 2003 – May 2009

Bachelor of Arts in Biology, Dual Degree Certification in Anthropology University of Texas, TX

CERTIFICATIONS

• Florida Certified Contract Manager

COMMUNITY OUTREACH

• United Way

• Relay for Life

• National Alliance on Mental Illness

• Hurricane relief efforts for Irma and Michael

PROFESSIONAL REFERENCES

Ashley Larson

Department of Environmental Protection

Budget Administrator

Office: 850-***-****

Cell: 850-***-****

ad3t8v@r.postjobfree.com

Christina Ramazzotto

Department of Environmental Protection

Governmental Operations Consultant III

Office: 850-***-****

ad3t8v@r.postjobfree.com

CHARACTER REFERENCES

Trevor Campbell

Close personal friend of several years

Cell: 850-***-****

ad3t8v@r.postjobfree.com

Ray Geyer

Close personal friend of several years

Cell: 850-***-****

ad3t8v@r.postjobfree.com

Contact this candidate