Rosalinda Ojeda

San Antonio, TX *****

ad3t8k@r.postjobfree.com

+1-210-***-****

Work Experience

Customer Service Representative

Centene Management Company LLC - St. Louis, MO

August 2020 to July 2023

Customer Service to make sure all customers are happy with there Medicare plans Deliver sales task,reading scripts thay describe the product or services to the customer making sure they have everything they need to know about there plan an well as answering and questions or concerns Going over there bills an contacting the vendors to see what they are requiring to get the member bills paid

Explain to the vendors of the products an services as well as going over the prices so at the end of the day the member is happy an satisfied

Porter

SWBC PROFESSIONAL EMPLOYER SERVICES - San Antonio, TX November 2019 to August 2020

Cleaning offices,as well as ordering the necessary supplies needed to obtain a clean an sanitized work places for the employees.

Also overseeing my helpers work are doing there work properly Customer Service Representative

Conn's Home Plus - San Antonio, TX

October 2015 to June 2019

Record information about financial status of the customers as well as the collection status . Locate an notify the customers of there delinquent account try to help them out in getting there accounts up to date as well as offering payout to close there accounts without them having sent to a collection agency we would use mail, telephone calls, to get intouch with the customers MMC/XEROX LLC - San Antonio, TX

April 2011 to August 2013

Assisted customer by phone with cancelling and replacing food stamp cards. Provided balance information and replaced any charges that were not made by customer. Also made sure their demographic information was verified to send out their new card. Machine Operator

JOHN B SANFILIPPO & SON INC - San Antonio, TX

August 2008 to March 2011

Set up, operate, or tend machines that cut or slice materials to program machine Review work orders, specifications, or job samples to determine components, settings, and adjustments for cutting and slicing machines.

Examine, measure, and weigh materials or products to verify conformance to specifications, using measuring devices, such as rulers, or scales.

Press buttons, pull levers, or depress pedals to start and operate cutting and slicing machines. Start machines to verify setups, and make any necessary adjustments. Machine Operator

Focus Direct LLC - San Antonio, TX

August 2007 to June 2008

Distribute production schedules or work orders to departments. Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

Requisition and maintain inventories of materials or supplies necessary to meet production demands. Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

Sr. Health Information Representative

University Health System - San Antonio, TX

November 2001 to December 2006

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities. Education

GED

Healy Murphy High School - San Antonio, TX

August 1983 to May 1987

Skills

• Strong work ethic have a positive attitude I am able to multitask also a team player .Good customer experience, computer skills, Microsoft office, ten key by touch Accounting Software

(Peachtree, QuickBooks, etc.) Database Software (Oracle, Access, etc.) Data Entry Terminal (PDT, Mainframe Terminal, etc.) Desktop Publishing Software (InDesign, etc.) Email Software (Outlook, Thunderbird, etc.) Internet Browser (Internet Explorer, Firefox, etc.) Word Processing Software (Word, WordPerfect, etc.)

• Office Management

• Microsoft Dynamics GP

• Communication skills

• Supervising experience

• Microsoft Dynamics GP

Certifications and Licenses

TABC Certified

Rosalinda C Ojeda

September 2018 to March 2024

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