Darrin L. Brooks

Canton, MI ***** • Email: ad3t7h@r.postjobfree.com LinkedIn: www.linkedin.com/in/darrin-l-brooks-8b7a4a12

Executive Summary:

• Seasoned/proven professional Training specialist in technology trainer for overall organizational with focus performance driven. Effective and efficient in training lager scale groups in any industries such as healthcare, technology, automotive and entertainment/hospitality given any scenario and/or environment. Operations focus in implementation demonstrating innovative policies and procedures that enhance across the overall training experience. Out-of-the-box thinker recognized for training methods and development of high-level relationships in having a successful outcome.

CORE COMPETENICES

• Human Resources • Program Management • Benefits Administration

• Policies/Procedures • Project Management • Strategic Planning

• Business Development • Change Management • Training/Development/Train the Trainer

Education:

University of Phoenix – Southfield

Bachelor of Arts, Information Technology E-Commerce

Professional Experience:

IT Project/Program Manager

Leica Biosystems

January 2021 – Present

Managed all globe aspects of assigned programs throughout project lifecycles and ensure completion within the defined scope, quality, time, and cost constraints. Ensures accurate allocations of resources throughout the program. Directly and indirectly lead multi-disciplinary teams, composed of various levels of personnel internal and external, vendors, and clients/customers relationship services.

• Developed and improved end to end vendor life-cycle management processes

• Managed regular senior level collaborative meetings between vendor and business, ensure there are metrics across all KPIs to ensure performance management

• Performed cost managed purchase order management tasks

• Managed IT system implementations system maintenance activities

• Managed the development and monitoring of key performance indicators intended to measure Program Operations effectiveness; this includes the construction of dashboards and reports that are necessary to surface required information

• Tracked and reported on program milestones and provided status reports to project sponsors leadership and stakeholders. Reviewed deliverables prepared by team before submitting to clients. Ensured that all projects (releases) are proceeding according to timelines, meeting targets and expectations. Reviewing status reports prepared by project personnel and modify schedule and/or project plan as required. Evaluate metrics and key performance indicators from programs. Identify and coordinate any effects on dependent projects.

• Evaluated and oversee ongoing vendor activities. Approve invoices for payment. Provide advice and counsel to the vendor decision-making, contract development processes, or issues. Collaborated with vendors on escalated issues that have impact on project plan and go-live dates.

• Lead in identifying elements of risk in a project. Analyze and prioritize and consolidate project risks and assess its potential impact to the client and/or vendor. Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance from SMEs. Maintained issues list, proactively escalating issues to project and departmental leadership to mitigate risk. Recommend and take action to direct analysis and solution of problems. Ensure identified problems are well followed-up and thoroughly managed to avoid reoccurrence with lessons learned log.

• Budget management costs associated with a project/program including physical, financial and human capital costs. Integrate cost baselines from multiple projects (releases) into overall program cost budget. Refined project/program cost estimates and confirm funding sources. Monitored the actual cost of project/program versus the budget continuously throughout lifecycle of the project/program. Defines and evaluate factors that may potentially cause cost changes. Conduct in-depth root cause analysis of project/program budget throughout lifecycle.

• Weekly/Bi-Weekly team report out of progress of the overall project status and discuss obstacles and risks that need to be addressed. Providing leadership advice, guidance, encouragement and constructive feedback to move forward. Ensured accuracy of work, information, ideas, and technology flow freely across cross-functional teams. Establishing measurable individual and team objectives that are aligned with business and organizational goals.

IT Vendor Program Manager / Trainer

Trinity Healthcare

October 2019 – October 2020 (COVID-19)

• Serving as a subject matter expert and providing consultation to HR System Office and Regional Health Ministries (RHMs) lead vendor requirements, directing solution design, configuration, testing, and projects rollout.

• Lead collaborator of multiple teams, including IT, Integration, Interfacing, Supply Chain and Trinity Health Information

• Managed preparation, application and hardware configuration and database requirements and setup processes Managed and supported the local IT Manager, Engineering Manager, Network Supervisor and Facility Manager to purchase and install appropriate hardware/software and infrastructure to support product sequencing for all customers.

• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.

• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

• Lead and establishes objectives and methodologies for monitoring of the vendor service level agreements (SLAs). Analyzes and evaluates vendor performance and response. Issues performance reports on a timely basis to vendor and Trinity Health leadership. Conducts review meetings with vendor(s) to discuss expectations and deliverables.

• Manages continuous improvement activity by delivering solutions based on findings from vendor trend reporting, SLA analysis, benchmark and performance management.

• Served as a consultative resources and manages all related requests for proposals (RFP's).

• Coordinates vendor activities for acquisitions and divestitures.

IT Project Manager / IT Implementation Specialist / Trainer

Omnicell

March 2017 – October 2019

Primarily responsible being product expert and direct involvement with the implementation of the customer purchased Omnicell solutions.

• Managed customer, deployment and technical teams to execute all activities as outlined in the project plan

• Subject matter using PM methodologies for daily operations with engagement of logistics, Purchase Orders, invoicing and material inventory for Omnicell solutions

• Providing clinical workflow analysis and consulting based on Omnicell solutions which includes clinicians and individual departments (Nursing, Pharmacy, OR, MM, etc.) with government regulated VA hospital implementations across the US with very heavy implementation at the VA hospitals in Detroit, Ann Arbor and Pontiac Michigan

• Managed preparation, application and hardware configuration and database requirements and setup processes Managed and supported the local IT Manager, Engineering Manager, Network Supervisor and Facility Manager to purchase and install appropriate hardware/software and infrastructure to support product sequencing for all customers.

• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.

• Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

• Providing best practice advice and input for customer process discussions/consulting

• Managed procedural changes needed for the technology change

• Coordinated content management and document management in MS SharePoint and JIRA

• Created and implemented Systems Release and Change Management

• Responsible for integrated application testing; provide feedback to analyst on required changes

• Nurse preceptor training

• Managed and provided customer implementation support as needed

• Successfully managed tasks to ensure timely go live and customer satisfaction

• Managed and lead all go live support activity as per the project scope

IT Project Manager / IT Delivery Lead

Blue Care Network / ICONMA (Contract)

February 2016 – February 2017

• Managed and supported diverse delivery teams, located in multiple locations using Agile/SCRUM Methodology to deliver global projects.

• Managed change management processes across all infrastructure systems and applications

• Managed resource needs, developed detailed plans, and analyzed status reports

• Worked with all stakeholders, including business users, technical staff and suppliers, to deliver on required commitments

• Managed and demonstrated the ability to recognize and proactively resolve issues.

• Provided IT leadership with an accurate assessment of project status and progress.

• Defined and managed project estimates and forecasts and was responsible for overall project budget adherence

• Delivered on initiating, planning, executing, controlling, and closing complex application and system implementation projects, using a formal project management methodology.

• Managed large size projects and multiple projects of moderate size concurrently.

• Developed and managed detailed plans and schedules in Microsoft Project.

• Managed and monitored project metrics for significant deviations in quality, cost, or schedule.

IT Shop Floor Analyst /IT Project Manager

Faureica / Alten Technology USA (Contract)

June 2015 – January 2016

• Managed day-to-day responsibilities, such as analyzing, implementing and supporting current and future Manufacturing Execution Systems (MES) and Sequencing solutions at Faurecia North America facilities, as well as integration activities between these systems and Faurecia's ERP systems to ensure that all relevant transactions were captured.

• Managed and ensured error-proofing data collection in the operation systems.

• Traveled to support product launch activities as required.

• Managed and supported the local IT Manager, Engineering Manager, Network Supervisor and Facility Manager to purchase and install appropriate hardware/software and infrastructure to support product sequencing for all customers.

• Analyzed and made recommendations for new software/hardware purchases

• Trained facility staff with business analysis and data management processing before implementation.

• Supported and developed continuous improvement and enforced system policies and procedures

Sr. IT Program Manager

Delphi Automotive Systems / Kyyba (Contract)

October 2013 – October 2014

Primary focus on managing global deployment of Supply Chain Systems to support Delphi global operation, with a primary focus on facilities logistic infrastructure LAN/WAN, Transportation Management Systems, application integration and implementation along with IP domain integration and .NET Framework, supporting Design and Development of Enterprise web/internet based Applications of Oracle OAE 4.1 Apex implementation for applications and infrastructure change management processes with Salesforce/Intranet/Delphi.com internal systems. Day to day activity to ensure that solutions designed and developed by IT are implemented in a timely and cost effective manner.

Managing all program suppliers to deliver on time using PCI methodology, on budget, according to defined quality criteria and according to the Delphi Project Delivery Process

• Successfully managed the deployment budget of a global ERP system of $10M-$30M

• Successfully managed ITSM implementation phases for existing IT infrastructure, processes, and services

• Directly accountable for the successful deployment of E2E life cycle programs execution (planning and forecasting, quality, cost, milestones, customer satisfaction)

• Operated as primary point-of-contact with vendors for day-to-day interactions on solution delivery to PCI standards in a Global B2B and C2B relationship model.

• Worked in close collaboration with business team leadership and supplier leadership to ensure success of the program

• Participated in Statement of Work (SOW), RFP and contract agreement creation either independently and/or with team input along with response, tracking financials and reporting status

• Assessed and verified solution designs for cost, timing and milestone commitments

• Ensured compliance and utilization of project management process

• Owned resolution of project issues, worked with IT Executives, Enterprise Architecture, Business Project Leads, and Supply/Vendor Management teams, as necessary, using Agile/SCRUM Methodology to deliver global projects.

• Coordinated and/or supported system retirements associated with solution implementation

• Created and implemented Systems Release and Change Management and procedures of application software

• Integrated Release and Change Management procedures with various project work streams related to the development of a new system, along with Operational procedures after the system implementation with business analysis and data management processing before implementation.

• Ensured that each release has the appropriate supporting documents for each assigned release

• Created release schedule and team support for the life and duration of the release

• Ensured compliance with release management and change management practices

• Provided progress PPT reports to Senior Management

• Managed program budget to ensure that program completed on or below budget

• Coordinated content management and document management in MS SharePoint.

• Applied PMI methodologies to manage, execute and complete projects

Sr. IT Sourcing / Program Manager

General Electric, Power & Water

October 2010 – October 2013

• Managed multiple, complex projects from E2E life cycles and deliverables simultaneously with experience managing cross-organization remote and virtual teams

• Successfully managed the deployment of a global ERP system SAP MM/WM leading data conversion and release management to successful project completion

• Successfully managed ITSM implementation phases for existing IT infrastructure, processes, and services

• Participated in requirement gathering and definition, providing estimates, system design, build, integration, test and deployment using scope, schedule, prioritization decisions, cost, risk, and quality management

• Participated in Statement of Work (SOW), RFP and contract agreement creation either independently and/or with team input along with response, tracking financials and reporting status

• Worked independently or in a collaborative environment with cross-functional teams

• Created and implemented Systems Release and Change Management Salesforce/Intranet/GE.com internal systems and procedures of application software with business analysis and data management processing before implementation.

• Integrated Release and Change Management procedures with various project work streams related to the development of a new system along with Operational procedures after the system implementation

• Ensured that each release has the appropriate supporting documents for each assigned release

• Created release schedule and team support for the life and duration of the release

• Acted as key interface to the customer team providing day-to-day logistics support and managed high level quality performance activities for on-time delivery

• Successfully managed the deployment budget of a global ERP system of $40M

• Participated in developing, assembling and presenting the business unit's quarterly and annual status/progress updates to divisional and corporate leadership

• Prioritized using PM methodologies for daily operations with buyers, engagement of logistics, Purchase Orders, invoicing and material inventory

• Provided administrative support and coordination as required for SAP and other interfacing enhancements and was the technical owner for overall cutover activities.

Sr. IT Program Manager - Supply Chain – Overall Roush Enterprise

Roush Manufacturing – RPP & NASCAR Divisions

October 2005 – October 2008

• Worked with affiliate companies and business stakeholders with regard to distribution of third-party software and manufacturing products. Defined business data collection processes and requirements.

• Successfully managed the deployment of a global ERP system SAP MM/WM, PeopleSoft 2.5 and Oracle OAE APEX application leading data conversion and release management to successful project completion

• Managed NET Framework implementation for applications and infrastructure change management process.

• Involved with development, testing and implementation of features for Infotainment System in Roush Mustangs.

• Managed the release process and scheduling component deployment on the update servers.

• Prioritized using PM methodologies for daily operations with buyers, engagement of logistics, Purchase Orders, invoicing and material inventory.

• Operated as primary point-of-contact with vendors for day-to-day interactions on solution delivery to PCI standards in a Global B2B and C2B relationship model.

• Lead network optimization projects utilizing the Lavasoft supply chain software.

• Recommended opportunities for supply chain cost reduction for local country through accurate modeling and optimization of the BBI network.

• Created and implemented Systems Release and Change Management Salesforce/Intranet/ROUSH.com internal systems and procedures of application software with business analysis and data management processing before implementation.

• Managed and supported ITSM implementation phases for existing IT infrastructure, processes, and service

• Developed implementation plans in coordination with local country to achieve agreed upon supply chain savings.

• Analyzed various supply chain scenarios to prepare a cost/benefit analysis of proposed change.

• Provided recommendations to senior leaders on potential modification to the BBI supply chain.

• Developed methodology to track savings generated through supply chain network changes.

• Developed and maintained relationships with key supply chain stakeholders.

• Supported modeling needs inside and outside of supply chain organization.

• Drove step-changes in supply chain model performance and functionality.

• Coordinated content management and document management in MS SharePoint.

• Developed and maintained relationships with key supply chain stakeholders

Certificates and Licenses:

• PMI® - Project Management - PMP Certification Program, PMI (Pending)

• BA® - Business Analysis - BA Certification Program, MPROi, MI – October 2009

• Six Sigma Green Belt Certification – General Electric – Van Buren, MI – July 2013

• SAP®/SRM/SCM/MM/WM/CRM//PP/FICO - SAP Certification Program, MPROi, MI – July 2010

• Omnicell Trainer® - Train the Trainer Certification Program – January 2018

• Internal Quality System Auditing - Eastern Michigan University, MI – March 2002

Skills & Expertise:

• Project Management Methodologies / Business Intelligence / Cost Management / Purchasing / Procurement / Leadership / Vendor & Customer Management / Trainer

• Omnicell Trainer® - Train the Trainer Certification Program

• SAP expertise: SRM/SCM/MM/WM/CRM/FICO

Microsoft Office Proficiency: Word, PowerPoint, Excel, Project, Jira, Visio, SharePoint, ITMS Outlook, Lotus Notes, WebEx and Lync

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