Customer Service Social Media

RD

RAMILA DAVLATBEKOVA

********@****.*** 330-***-**** Kent, OH 44240

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

• Returns and Exchanges

• Product Management

• Pricing Processing Payments

• Product Merchandising

• Reliable and Responsible

• Cash Register Operation

• Cash Handling

• Speech Clarity

• Decision-Making

• Detail-Oriented

• Relationship Building

• Customer Needs Assessment

• Customer Service

• Goal-Driven

Experience

Acme Fresh Market Kent, OH

05/2023 - 08/2023

Sales Assistant Team Member

• Speech Clarity

• Decision-Making

• Detail-Oriented

• Relationship Building

• Honest and Dependable

• Friendly and Helpful

• Creative Thinking

• Social media management

• Proficiency in Excel

• Safety and Cleanliness Standards

• Engaging With Diverse Customers

• Proficiency Microsoft Word

• Adaptable and Flexible

• Excellent WriYen and Verbal Communication

Tasks

• Completed cash, check and credit card

payments.

• Monitored cash drawers in multiple

checkout stations to verify adequate cash

supply.

• Accepted and completed cash, check and

credit card payments.

• Answered customers' questions about

available products, prices and features.

• Engaged customers in friendly,

professional dialogue to determine needs.

Kohls Department Store Stow, OH

12/2021 - 12/2022

Sales Associate

Education and Training

Kent State University Kent, OH

Some College (in the process of earning a degree) in Business Analytics, minor in International Business Extracurriculars & Student Organizations

• International Student Council

• The National Society of Leadership and Success

• The Society of Global Cultures

• Students for Justice in Palestine

Languages

English: Russian:

Full Professional Native/ Bilingual

Spanish: Persian:

• Built and maintained relationships with peers and upper management to drive team success.

• Monitored stock levels to facilitate restocking and replenishment of shelves.

Tasks

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Worked with fellow sales team members to achieve group targets. Answered product questions with up- to-date knowledge of sales and promotions.

• Developed trusting relationships with customers by making personal connections.

• Assessed customer needs to provide assistance and information on product features.

• Maintained knowledge of current promotions,

exchange guidelines, payment policies and security practices.

• Sold various products by explaining unique features and educating customers on proper application or

usage.

• Used technology resources to assist customers in locating and selecting items.

• Trained new team members in cash register operation, stock procedures and customer services.

• Adhered to company initiatives and achieved

established goals.

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