Customer Service Property Manager
Resume:
CR
Coral Roe
Professional Summary
Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Work History
Cactus Petes Resort Casino - Property Manager
Jackpot, NV
11/2017 - Current
Cactus Petes Resort Casino - Casino Main Banker
Jackpot, NV
08/2015 - 11/2017
Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
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Follow up on delinquent tenants and coordinated collection procedures.
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Complete final move-out walk-throughs with tenants to identify required repairs.
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Maintain original leases and renewal documents in digital and hardcopy format for property management office.
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Verify income, assets and expenses and completed file tracking sheet for each applicant.
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Evaluate and recommended changes in rental pricing strategies to remain competitive in market.
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Handle disciplinary actions, performance appraisals and terminations of company staff.
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● Trained and motivated leasing staff during bi-monthly trainings.
● Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions.
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● Executed wire transfers, stop payments and account transfers.
● Worked flexible hours; night, weekend, and holiday shifts.
● Maintained energy and enthusiasm in fast-paced environment.
● Offered friendly and efficient service to customers, handled challenging ***************@*****.***
Jackpot, NV 89825
Skills
● Building Customer Trust and Loyalty
● Issue and Complaint Resolution
● Understanding Customer Needs
● Responding to Difficult Customers
● Call Documentation
● Customer Retention Strategies
● Upbeat and Positive Personality
● Customer Account Management
● Web Browser Software
● Microsoft Outlook
● Microsoft Office
● Microsoft Excel
● Microsoft Access
● Complaints Investigation
Education
Holtville High School
Holtville, CA
High School Diploma
Imperial Valley College
Imperial, CA
Certified Nursing Assistant: Nursing
Assistance
US Army
Fort Jackson, SC
Light Wheel Vehicle Mechanic: Mechanics
Wyndham Vacation Resorts, Inc - Remote Quality Assurance Team Lead Las Vegas Nevada, NV
11/2005 - 08/2015
Citibank - Call Center Customer Service Specialist Las Vegas, NV
09/1999 - 11/2005
US Army - Light Wheel Vehicle Mechanic
FT Hood, Texas
situations with ease.
● Quickly and accurately counted drawers at start and end of each shift. Paid winnings and collected losing bets as established by rules and procedures of each specific game.
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● Performed check cashing for customers based on company policies. Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
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Responded to team support questions quickly to maintain call center efficiency and hold times.
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Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
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Handled advanced issues with calm, knowledgeable and professional approach.
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Generated reports detailing metrics such as call times and satisfaction ratings.
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● Oversaw team of 12 agents focused on escalated calls. Resolved concerns with products or services to help with retention and drive sales.
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Answered average of 60 calls, emails, faxes, and texts per day, addressing customer inquiries, solving problems and providing product information.
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Resolved customer complaints and addressed emergency requests and needs.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
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Answered up to 100 incoming calls in busy, fast-paced global call center.
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Researched issues through identification of similar past problems and recommended most appropriate solution.
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● Answered constant flow of customer calls with minimal wait times. 09/1995 - 11/1999
● Test drove vehicles to determine problems and test repairs.
● Changed vehicle oil and replaced filter.
● Assessed vehicle maintenance status and completed needed service. Read and followed technical documentation to complete accurate repairs.
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Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
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Completed full vehicle inspections to check for leaks, damage or other issues of concern.
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Ordered repair parts quickly to prevent delays in projects and repair work.
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Maintained accurate records of time and materials required to perform repairs and service.
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● Managed inventory through computerized inventory control system.
● Secured and protected military property, assets and personnel.
● Operated and maintained armored vehicles.
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