Tamara Long

General Manager

Fountain, CO *****

ad3t6w@r.postjobfree.com

719-***-****

To obtain a position with a strong company that will offer opportunity to grow my career, while utilizing my strong team building skills to enhance Guest and Associate Satisfaction. Work Experience

Call Center Representative

Streamline Brands - Colorado Springs, CO

February 2022 to Present

Answer incoming calls, prove information in regard to year round swim instruction at our nationwide swim schools. Enroll students, assist with class changes, process credit card payments, and handle customer inquiries, feedback, and complaints.

Call Center Representative

Progressive - Colorado Springs, CO

September 2019 to May 2021

Handled inbound calls, customer accounts, answered client inquiries, took payments, processed changes for Automobile Insurance.

General Manager

HYATT HOUSE - Colorado Springs, CO

April 2017 to August 2018

Oversee all daily operations of hotel, manage expenses, balance cash/credit deposits, maintain guest satisfaction, handle accounts payable and receivable, manage payroll, and control hours/labor costs, review and analyze P&L statement.

General Manager

Fairfield Inn & Suites - Monument, CO

2012 to 2015

• Responsible for all operations of 85 room Marriott hotel.

• Responsible to ownership and management company for financial & quality results.

• Increased revenue by 35% in 3.5 years

• Received Silver Award for GSS 2012 & 2013.

• Increased LNR business by 15% due to GM involvement in sales. Task Force General Manager

Stonebridge Companies - Denver, CO

2009 to 2012

• Traveled within 9 states and 40 hotels providing task force General Manager support, training, and serving as General Manager during any time period where there was no permanent GM attached to the property.

• Served on GM Steering committee to help create onboarding process for new GM's in order to mitigate turnover and GM attrition.

• Was named Revenue Manager GM of the year 2010 due to knowledge and utilization of RM systems for Marriott and Hilton products.

General Manager

Hilton Garden Inn North - Colorado Springs, CO

2008 to 2009

• Recruited, hired and managed team, oversaw Sales, Engineering, Front Office and Food and Beverage

• Oversaw all operations of hotel

• Increased SALT scores from 47% in May of 2008 to 80% in Dec of 2008

• Coordinated renovation of hotel in first quarter of 2009 General Manager

Hilton Garden Inn North - Colorado Springs, CO

2007 to 2008

• Completed all preopening orders and installations for new hotel.

• Recruited, hired and trained entire team

• Successfully ramped up hotel to 100% indices on STR report in 7 months.

• Achieved System average for SALT scores in 6 months. General Manager

Homewood Suites - Hilton, CO

2002 to 2007

• Achieved Award winning status 4 out of 5 years

• Responsible for all daily operations, budgeting and forecasting

• Responsible for all personnel supervision, progressive discipline

• Responsible for financial statement reconciliation General Manager

Homewood Suites by Hilton - Salt Lake City, UT

2000 to 2002

• Managed inventory and revenues during 2002 Winter Olympics for 100% with $229.00 ADR.

• Guided Team from #47 in brand to #3 in 18 months, based on balanced scorecard

• Supported sales effort and increased ESSOC by 12% and Revpar by 10%. Front Office Manager/ Director of Sales

Residence Inn by Marriott - Colorado Springs, CO

1997 to 2000

• Successfully opened / ramped up 3 hotels

• Prospected/found and managed corporate accounts, attended EDGE sales training Education

Associate

Skills

• P&L

• Accounting (10+ years)

• Guest Service (10+ years)

• Labor controll/management (10+ years)

• Revenue Management

• Sales Support

• Expense Management

• Budgeting

• Typing

• Sales

• Live chat

• Cash handling

• Windows

• Telemarketing

• Customer service

• Accounts receivable

• Guest services

• Account management

• Leadership

• Accounts payable

• Payroll

• Accounting

• Office management

• Team management

• Forecasting

• Budgeting

• Profit & loss

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