Information Technology Customer Service

Dana Smith

Rochester, NY 585-***-**** *********@*****.***

Profile: Highly motivated Information Technology professional offering experience with installation, customization of software applications, investigation of computer parts, reassembly, and ensuring efficiency. Looking to utilize my maintenance skills including repairing, troubleshooting, removal, retrofit, prevention, and customer services.

Education

BRYANT & STRATTON COLLEGE, ROCHESTER, NY

ASSOCIATE OF APPLIED SCIENCE IN INFORMATION TECHNOLOGY, DEGREE EARNED: OCTOBER 2023

BRYANT & STRATTON COLLEGE, ROCHESTER, NY

INFORMATION TECHNOLOGY DIPLOMA, EARNED: JUNE 2022

Skills & Abilities

Microsoft: Word, Excel, PowerPoint, Access

Network Infrastructure

Troubleshooting

Computer Operation and Repairs

Network Security

Professional Business Communication

Customer Service

Typing

Detail Orientation

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Experience

Kitchen Preparer May 2023 – Present

Fiorella Italian Restaurant

Adhere to all safety and sanitation protocols by keeping workstations clean, organized, and stocked

Demonstrate great attention to detail by operating kitchen utensils and equipment used for weighing, measuring, mixing, washing, and cutting

Exhibit excellent time management by preparing and portioning food for customers, employees, and special functions in a timely manner

Retrieve and organize all items necessary for preparation for several areas

Life Insurance Agent August 2022 – May 2023

National Income Life Insurance Co.

Sold a variety of insurance products to businesses and individuals while building rapport

Explained different coverage options to customers based on their income and submitted policies for review

Frequently answered questions and concerns for potential policy holders promptly

Completed a 40-hour state life insurance course and passed the NYS Life Insurance Agent exam

Server February 2019 – Present

Rochester Caters

Served customer requests to the highest standards by recording and serving food and drink items

Maintained full product knowledge of menu items and specials

Made suggestions to customers based on their preferences

Customer Service Representative November 2016 – February 2018

Allstate Insurance and Dial America

Handled several calls per day in a high-volume environment

Resolved customer complaints and questions, ensuring calls were handled in a professional manner

Participated in company training to increase understanding of caller inquiries

Sold home/auto insurance policies to qualified customers, provided superior customer service to policyholders

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