Front Desk Customer Service lo

SILVIA GARCIA

Montecito Heights, California ***** H: 818-***-**** ************@*****.***

SUMMARY

Self-sufficient in front desk, successful at checking in and out, scheduling appointments, monitoring daily logs and tasks. Hardworking and responsible with fluency in Spanish and English

SKILLS

Fluent in Spanish and English Fast Learner

Team player Organizer

Call routing Customer assistance and interaction

Office supplies ordering Collections

Appointment confirmation

EXPERIENCE

04/26/2021 – Current – Medical Transcriber

Hernia Center of Southern California

-Transcribe medical reports

-Create referrals for surgeries, and components

-Make follow up calls with patients

-Shadow MD with doctor visits

-Register and check out patients

-COVID-19 Testing

03/23/20 to 04/12/21 Referral Coordinator

Proactive Work Health – Los Angeles, California

-Processed the Referrals individually per patient to the adjuster

-Called the insurance and retrieve the claim information such as claim number, adjuster’s information and UR department

-Uploaded the authorization to our system for billing information

-Scheduled internally or externally with the specialty requested (Ortho, Ophthalmologist, Hand specialist, Surgery specialist ect.)

-Notified the clinic when the claim was denied.

-Followed up on referrals to make sure that the patient was scheduled accordingly

07/2016 to 09/2019 Medical Biller

Proactive Work Health Los Angeles, California

-Reconciled codes against services rendered.

-Analyzed patients' encounter forms diagnosis codes to validate accuracy,

completeness and specificity.

-Reviewed medical records to meet insurance company requirements.

-Interpreted medical terminology and pharmacological information to

translate information into coding system.

-Expertly assigned charges and payments for medical procedures.

-Applied HIPAA Privacy and Security Regulations while handling patient

information.

-Performed with precision by entering data accurately and researching to

resolve questions.

-Matched medical records and attached all medical records ect. and

accurately mailed out.

01/2014 to 07/2016 Referral Coordinator

Proactive Work Health Los Angeles, California

-Verified documents and associated records to catch and resolve

discrepancies.

-Scheduled patients according to availability, urgency and insurance

authorization guidelines.

-Managed patient referrals daily through multi-line telephone system.

-Developed productive working relationships with numerous insurance

company representatives.

-Commended for timeliness and accuracy in all documentation, from initial

contact to account closeout.

-Selected by supervisor to train new hires on departmental processes and

software.

-Gathered community resources and coordinated referrals to obtain

services.

-Documented services and collected required data for evaluation.

-Guided clients in development of skills and strategies for dealing with

individual problems.

Prepared all required treatment records and reports.

10/2009 to 06/2016 Front Desk Receptionist

Proactive Work Health Los Angeles, CA

-Welcomed patrons to front desk and engaged in friendly conversations

while conducting check-in process.

-Provided needed documentation depending on the reason the patient

was in the clinic for example drug test, New injury, follow up, physical ect.

-Assisted with various tasks, including checking in and checking out. helped

the patient with either where to go for their physical therapy if needed or

the referral coordinator that will be reaching out to the to help with further

treatment.

-Answered phones, responded to patients inquiries and transferred calls to

appropriate staff members.

-Assisted with administrative tasks, including filing, answering phones and

helping with the STAT needs.

-Solved minor customer issues and escalated major problems immediately

to my Manager/Supervisor.

-Signed for packages, recorded all deliveries and distributed to intercompany

personnel.

-Coordinated front desk operations and diligently helped all in-person

visitors and callers with knowledgeable assistance.

-Transmitted information or documents to customers, using computer, mail

or facsimile machine.

-Handled payment processing duties and provided customers with receipts

and proper bills and change.

EDUCATION AND TRAINING

Some College (No Degree): Medical Assistant/EKG Specialist

Associated Technical College Los Angeles, CA

Contact this candidate