Cassie Jeffcoat, SHRM-CP

*** *. ********

Strafford, Missouri, 65757

573-***-****

ad3t69@r.postjobfree.com

WORK EXPERIENCE

PREMIER TRUCK GROUP / PENSKE AUTOMOTIVE GROUP - Springfield, MO

Area Human Resources Manager, Jul 2021 – April 2023

Address employee relations issues for the Springfield, Joplin, Neosho, Columbia, Olathe and Kansas City dealerships.

Created pay structure for annual pay increases

Responsible for recruiting for all positions in the assigned areas, including: Diesel Technicians, Parts Delivery Drivers, Office Staff and Sales.

Ensure timely completion of online training for all employees

Conduct orientation and complete onboarding processes for all new hires

Facilitated changes with the company acquisition including but not limited to: system applications, payroll, policies, procedures and benefits

Facilitate Employee Engagement Surveys throughout the year

Coordinate and conduct open enrollment meetings every year

COVID Champion for the OpCo

Responsible for OpCo Safety; Accidents, Injuries, Worker’s Compensation

Work with General Manager on Succession Planning

Work with General Manager on Leadership Development

REINHART FOODSERVICE / PERFORMANCE FOOD GROUP - Springfield, MO

Human Resources Manager, Aug 2019 – Jul 2021

Address employee relations issues for the Springfield OpCo

Implemented new quarterly Leadership Training Program

Responsible for recruiting Class A Drivers, Class B Drivers, Warehouse, Sales and Executive Leadership Team Members

Ensure timely completion of online training for all employees

Conduct orientation and complete onboarding processes for all new hires

Facilitated changes with the company acquisition including but not limited to: system applications, payroll, policies, procedures and benefits

Assist Transportation Manager with DOT Compliance

Created work instructions and trained HR management team at the 26 OpCos on new Kronos and ADP systems required for the company’s acquisition

Facilitate Employee Engagement Surveys throughout the year

Coordinate and conduct open enrollment meetings every year

COVID Champion for the OpCo

Responsible for OpCo safety; Accidents, Injuries, Worker’s Compensation

Work with Division President on Succession Planning

Work with Division President on Leadership Development; 9 box

NORTHSTAR BATTERY - Springfield, MO

Human Resources Generalist, Jul 2012 – Aug 2019

Address employee relations issues for two plants in Springfield; 600+ employee production facilities

Implement new quarterly Supervisor Training Program

Manager of two direct reports; Recruiter and HR Assistant

Recruiting approximately 20-30 candidates per week

Created Recruiting and Retention Committee

Key HR role in implementing LEAN Manufacturing

Reduced turnover by 50%

Corporate Social Responsibility (CSR) Task Force

Implemented new pay structure (pay bands)

Write policies regarding safety and health of our associates

Implementation of a new Wellness Program

Conduct orientation training for 35+ new hires per month

Participate in accident investigations; identify root cause and solutions

Familiarity with many OSHA regulations including 29 CFR 1910

Hire employees and process hiring-related paperwork; 35+ new hires per month

Public Speaking, coordinate volunteer activities throughout the community, coordinate employee relations activities

Conduct exit interviews and ensure that necessary employment termination paperwork is completed

EEO Reporting

Confer with management to develop or implement personnel policies or procedures

Contact job applicants to inform them of the status of their applications

Develop and implement recruiting strategies to meet current or anticipated staffing needs; coordinated ribbon-cutting ceremony for the new “Mobile Career Van” thru the Missouri Career Center held at our facility

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities

Interpret and explain human resources policies, procedures, laws, standards, or regulations

Interview job applicants

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA)

Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate

Advise management on organizing, preparing and implementing recruiting and retention programs

Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs

Schedule and administer drug and/or alcohol screening

MHC KENWORTH – Columbia, MO

Branch Office Specialist, Dec 2009 – May 2011

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Managed Inventory Control

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses

CINTAS CORPORATION – Columbia, MO

Customer Service Manager / Office Lead, Jul 2004 – Dec 2009

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, managed direct reports

EDUCATION

University of Central Missouri, Warrensburg, MO

Completed coursework towards Psychology

Missouri State University, Springfield, MO

Took PHR/SPHR course to obtain Human Resource certification

Working toward HR Management Degree

Have served on the Workforce Development Committee for the Springfield Area Human Resources Association

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