NETRA PARMAR

**** ******’s lane L*M *L*, Mississauga, ON

Email id: ad3t5n@r.postjobfree.com Contact no: +1-437-***-**** Professional Summary

"Dynamic graduate with a strong customer service foundation, excelling in communication and proactive problem-solving. Proven efficiency in handling inquiries, resolving issues, and ensuring customer satisfaction. Skilled in maintaining a positive, empathetic demeanor and building strong client relationships. Collaborative team player with a high level of independence. Eager to leverage communication prowess and efficiency to enhance team success and elevate the customer experience in a service-oriented role." EDUCATION

Graduate certificate of Project Management

Algoma University 09/2023 Present

Bachelors of Commerce

Mumbai University 07/2016-04/2019

PROFESSIONAL EXPERIENCE

Sales associate - Currently

Nike retail store, Mississauga, ON

Customer Service Excellence: Excelled in providing valuable product advice, ensuring a positive customer experience.

Engaging Interactions: Contributed to a welcoming in-store environment through friendly interactions.

Product Knowledge: Maintained a deep understanding of the product inventory for effective customer assistance.

Team Collaboration: Collaborated with the team to enhance overall customer satisfaction and store ambiance.

Proactive Issue Resolution: Demonstrated a proactive approach in addressing customer inquiries, emphasizing a commitment to prompt issue resolution. Customer Representative

Accenture 07/2021 - 06/2023 Mumbai, India

Excelled in inbound call handling at Accenture for 2+ years, delivering exceptional customer service and resolving queries swiftly.

Achieved and surpassed sales targets consistently by employing persuasive techniques and upselling during inbound calls.

Recognized for meeting performance metrics consistently, highlighting dedication and proficiency in a fast- paced call center setting.

Leveraged strong communication and active listening skills to foster customer report, leading to heightened satisfaction and retention rates.

KEY SKILLS

Advanced knowledge of MS office suite and google suite

Interpersonal skills

Creativity skills

Communication skills