Pharmacy Technician Customer Service
Resume:
Amanda Carter
La Porte, IN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Certified Pharmacy Technician (CPhT)/MRT
Franciscan Alliance Health Care - Michigan City, IN April 2022 to Present
Interview patients regarding their home medications throughout the hospital that are admitted for care. Registrar
Porter County Health Department - Portage, IN
August 2020 to March 2022
Check patients in for COVID vaccination, review information from registration or register patient including health insurance information. Check patients out after vaccination and make second appointment if necessary.
Certified Pharmacy Technician (CPhT)
CVS Health - Michigan City, IN
May 2021 to September 2021
Assist pharmacist in all aspects of prescription fulfillment. Inventory control. Assistant Manager
LeCreuset - Michigan City, IN
August 2018 to May 2019
Merchandising, staff oversight and development, open/close functions, vault and register balance, performance reporting to corporate, loss prevention, receiving and inventory. Sales Associate
Gymboree Corporation - Michigan City, IN
October 2016 to November 2018
Customer service and up sale of merchandise. Maintaining the sales floor. Balance of cash registers and vault. Floor sets.
Recruiter
Michigan City, IN
April 2015 to May 2018
Responsible for acquiring talent for the production floor. Created my own advertisements and did recruiting at local public offices after presentations about the company. Responsible for all new hire paperwork and issuing pay cards. Also responsible for several reports to the human resource manager and Vice President.
Senior Certified Pharmacy Technician
Walgreens Boots Alliance - Michigan City, IN
December 2010 to June 2015
Responsible for customer service to
Patients including over the counter products. Assist pharmacist in every step of processing prescription including intake, typing, filling and ultimately selling to patient. Responsible for inventory and upkeep of a section of the pharmacy. Various duties as delighted by pharmacist on duty. Administrator
Apex Systems - Gary, IN
June 2020
Administrator at the Gary Health Department (contracted) for COVID-19 testing. Register all patients for testing including completing lab paperwork. Also do nightly inventory of test kits. Education
AAS in Paralegal Studies
Ivy Tech
May 1999 to August 2001
Associates
Skills
• Talent Acquisition
• Human Resource
• Interview
• Upselling
• Human Resources Management
• Pharmacy Technician Experience
• Office Management
• Employee Orientation
• Management
• Assistant Manager Experience
• Recruiting
• Merchandising
• Loss Prevention
• Employee Evaluation
• Typing
• Interviewing
• Management Experience
• Retail Sales
• Customer Service
• Supervising experience
• Cash handling
• Banking
• HIPAA
• Medical terminology
• Insurance Verification
Certifications and Licenses
Pharmacy Technician Certification
PTCB Certification
Assessments
Written Communication — Highly Proficient
May 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Highly Proficient
Customer Focus & Orientation Skills — Highly Proficient May 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Dental Receptionist Skills — Proficient
June 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Cashier Skills — Expert
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Veterinary Receptionist Skills — Highly Proficient July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Verbal communication — Highly Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate