Customer Service Technician
Resume:
JEREMY COLE GIBBS
Perry, GA *****
*** – 230– 1851
ad3t5b@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Accomplished multiskilled working professional offering over seven years of experience derived through service in varying capacities. Effectively executes in a leadership role, when needed. Adept in conducting formal briefings and presentations; conveyed company policies and procedures to groups of up to 10 coworkers. Helped with teams of up to 5 direct report personnel and served as liaison providing technical guidance for executive leadership. Extensive knowledge in telecommunication. Also knowledgeable in other fields such as cybersecurity, safety, network distinction, electrical work, welding, and fiber optics. Currently seeking a position at Robins Air Force Base.
Critical Thinking
Attention to detail
Conflict Resolution
Customer Service
Team Leadership
Scheduling
Verbal & Written Communication
Microsoft Office Suite
Results-driven
PROFESSIONAL EXPERIENCE
Kinetic by Windstream – GA 2018 – Present
Customer Service Technician
Full time customer service technician
Duties including station installer, residential/commercial business communications for internet, telephone and video, trains and test equipment to provide services of multiple technologies and network designs,
Knowledgeable of buried and aerial plant location
Service/repair technician
Company sales for new customers station installer promoted to customer service technician based on experience and knowledge of job title
Trained on installation/repair of telecom plant services, business systems, telecom color code, pole/ladder climbing, ordering/organizing warehouse inventory, public relations and communications, fiber optic trained
Mike Cook Electric Company, LLC – GA 2016 – 2018
Electrician
Full time electrician— duties including industrial electrician, residential builds and repairs, wireman, maintenance electrician, project supervisor
Promoted to project supervisor in consideration of the timely manner to retain knowledge and skills
Trained on bending EMT conduit, PVC pipe, rigid conduit, electrical outlets (welding and cutting torch experience), installation of industrial light poles, irrigation motors and pivots
Accomplishments including obtaining a hot work certification, scissor lift, petty boom lift, and fork
EDUCATION / TRAINING
Wiregrass Georgia Technical College
2 Year Certificate in Telecommunications
Electrical Apprenticeship 2016-2018
Intermediate Proficiency with Microsoft Word, Microsoft PowerPoint, Microsoft Excel
SPECIAL SKILLS
Safety Certified
Network Analyst
Pole climbing certified
Cyber security safety
Diistinguishing colors in color coded cable
Reading/understanding layout of outside plant blue prints
Fiber optic certified
Welding
EQUIPMENT EXPERIENCE
EMT conduit
PVC pipe
Rigid Conduit
Electrical Outlets (welding and cutting torch experience)
Installation of industrial light poles
Irrigation motors and pivots
Scissor lift
Petty boom lift,
Ladder
Distuniging different wires
REFERENCES
Justin Braddy
Kinetic by Windstream
Lead Supervisor
ad3t5b@r.postjobfree.com
co-worker
Mike Cook
Mike Cook Electric Company
CEO/Master Electrician
ad3t5b@r.postjobfree.com
2016-2018 supervisor
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