Erica Rauber Rocky Hill, NJ ***** ad3t50@r.postjobfree.com 609-***-****

Customer Service Representative Procurement & Planning Specialist

10+ years’ experience serving commercial and private sector customers and clients in manufacturing, hospitality and retail settings Diligent, process driven team member and team leader who provides high quality service within rigorous budgetary constraints and timelines Eager to produce results that improve a company’s bottom line.

Skills Summary

SAP, EDI, MRP, CRM

Microsoft Dynamics AX

Microsoft Office Suite

ERP Systems

SharePoint & Teams

POS Order Entry

Data Entry

Zendesk

Supply Chain

Inventory Management & Ordering

Shipping, Receiving

Forecasting

Procurement

Purchasing

Production Planning

Project Management

Customer Service

Help Desk Services

Communications: Verbal & Written

Team Leadership

Staff Management & Scheduling

Employee Onboarding & Training

HACPP Standards

OSHA Standards

Experience

Accounting Clerk II, Aumentum, Dayton, NJ October 2023 to Present

•Responsible for the East Coast region

•Invoicing and purchasing

•Meet deadlines to make sure all invoices are paid in a timely manner.

Direct to Consumer Team Representative, H2Brand Group, Cranbury, NJ, April 2022 to July 2022

•Reduced monetary refunds by 25% during six month project for this leading consumer products company

•Responded to 30+ incoming calls per day; troubleshoot and resolve technical and product warranty issues for 1,000s of electronics products

•Provided customer care including resolved concerns and complaints, assisted with stock on inventory, processed warranty orders for replacement parts & processed refunds for discontinued merchandise.

•Utilized ERP system to track shipments from China to the US

Customer Service Supervisor, Wawa, Rocky Hill, NJ, January 2019 to April 2022

•Supervised 3rd shift store operations including 10 staff associates, managed schedules and delegated duties

•Counted and reconciled opening registers to ensure POS accuracy upon daily shift start-up

•Ensured the store was stocked, cleaned and prepared for the AM shift

•Handled inventory, received, reconciled and stocked shipments, and assisted with inventory ordering

•Followed rigorous HACPP sanitation and OSHA safety standards and ensured store associates complied

•Trained new associates, managed performance and handled special projects given by senior management

Customer Service Representative, Takara Belmont USA, Inc., Somerset, NJ, 2016 to 2017

•Handled procurement for the Mid-West sales region and Sales team for a world leader in Salon and Spa Design, Salon Equipment Manufacturing and Dental Equipment Manufacturing

•Distributed orders that were sent in by EDI, worked with Production and Sales teams to meet customers’ needs and timelines, and assisted accounting department with Accounts Payable

•Processed $100,000s/month in purchase orders

Customer Service Representative, Hamamatsu Corporation, Bridgewater, NJ, 2013 to 2016

•Served as a Planner for the West Coast team, and assisted 5 Sales Engineers with their customers, regions & commercial due diligence compliance for this world re-known producer and distributor of photonics technology

•Processed orders, managed inventory via ERP systems & communicated with corporate headquarters in Japan

•Worked after hours 3-days a week as Planner to communicate customer needs with international manufacturer

•On-boarded new employees on processes and procedures and managed special projects as needed

Education

Associate's Degree in Culinary Arts & Business Management, Le Cordon Bleu, Miami, FL

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