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Customer Service Quality Assurance

Location:
St. Louis, MO
Posted:
February 22, 2024

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Resume:

Key Areas of Expertise:

Medical Language Written Communication Customer Service Principles Phlebotomy

Math Principles Oral Communication Office Skills - Microsoft Office Firearms/Weapons Training

Education

St Louis Community College (Florissant Valley), St Louis, Mo

General Studies – Taking prerequisite courses for the nursing program

Math (pre and intermediate algebra) Communications

Anatomy & Physiology Fundamentals of Chemistry

St Louis School of Phlebotomy, St. Louis, MO

Phlebotomist- I have acquire 24 hours of classroom and laboratory skills in this accelerated course

Knowledge of infection control and safety Knowledge of anatomy for vein selection criteria

Proficiency in venipuncture technique Importance of specimen collection and specimen integrity

Knowledge of collection equipment Importance of specimen transportation and processing

Knowledge of quality assurance and control in phlebotomy

Vatterott College, Fairview Heights, IL

Medical Assistant –I will have acquired 330 hours of practical work experience at an externship

Human Anatomy & Physiology Medical Terminology

Medical disorders Office Emergencies

Law & Ethnics Vital Signs

EKG’s Phlebotomy

Injection Coding and billing

St Louis Community College (Florissant Valley), St Louis, Mo

Patient Care Tech Program-Caring for patient in a hospital setting

Vital taking Glucose monitoring

Patient charting in Epic Patient daily care

Work Experience

Depaul Hospital / St Louis, MO 10/2023 – Present

Perform administrative and/or clinical tasks to support the work of physicians and other health professionals

Measure patients' vital signs, administering medications and injections, recording information in medical recordkeeping systems

Prepare and handling medical instruments and supplies

Collect and prepare specimens of bodily fluids and tissues for laboratory testing

Mercy GoHealth Urgent Care / St Louis, MO 11/2022 – 12/2023

Perform administrative and/or clinical tasks to support the work of physicians and other health professionals

Measure patients' vital signs, administering medications and injections, recording information in medical recordkeeping systems

Prepare and handling medical instruments and supplies

Collect and prepare specimens of bodily fluids and tissues for laboratory testing

St Louis General Hospital-24/7 Urgent Care / St Louis, MO 02/2021 – 08/2023

Perform administrative and/or clinical tasks to support the work of physicians and other health professionals

Measure patients' vital signs, administering medications and injections, recording information in medical recordkeeping systems

Prepare and handling medical instruments and supplies

Collect and prepare specimens of bodily fluids and tissues for laboratory testing

Allied Universal Security / St Louis, MO 02/2019 – 06/2021

Oversee the safety of personal/business property and enforce company safety standards

Screen visitors and monitor imaging equipment that detects weapons or simply surveils the property

Escorting visitors and contractors to their destination within the facility as directed by protocols

Monitoring the premises and reporting any damage to facilities that might present a safety risk



Contact this candidate