Zelvonte Harden

Augusta, GA *****

ad3t2e@r.postjobfree.com

+1-762-***-****

Authorized to work in the US for any employer

Work Experience

Resolution Specialist/ Customer Service Rep

Insource Performance Solutions - Augusta, GA

February 2022 to December 2023

• Remote- Facilities maintenance.

• Take 80-100 inbound calls to schedule appointments at various stores nationwide and coordinate with appropriate staff members.

• Coordinates administrative duties, assisting and advising staff with existing policy and procedure for various occurrences.

• Ensure all consults are resolved within specific priority timeframe and encounters are resolved daily by consulting with Technicians, Contractors, and Store Staff.

• Work with many different systems to assist with managing consults, recall reminders, view alerts, and encounters for assigned technicians and contractors.

• Monitor the status on progress of work and make adjustments in accordance with established priorities. Obtain assistance from their supervisors as needed for major issues or problems that arise.

• Participate in team meetings to manage and collaborate on new procedures, communicate team success in performance goals and report progress to the supervisor, and set priorities and deadlines. Business Owner

Ghostjd LLC - United States

March 2020 to March 2022

• Manage daily operations, Admin, bookkeeping

• Manage sales, marketing and customers’ service

• Manage quality and quantity, price, packaging, display, stock, distribution Front Desk Agent/ Night Auditor

Home2 Suites by Hilton - Augusta, GA

January 2019 to March 2020

• Preparation of daily reports and distribution as directed

• Completion of third shift Night Audit checklist

• Balancing of daily postings and revenue

• Monitor entire facility utilization.

Hotel Front Desk Clerk

Hilton Garden Inn - Augusta, GA

February 2016 to August 2018

• Recruited and trained new members of the guest service team.

• Processed reservations throughout the day

• Reviewed account information and charges with guests during check-out

• Monitor entire facility utilization.

Guest Service Associate

White House Black Market - Atlanta, GA

April 2014 to January 2016

• Answered product questions with up-to-date knowledge of sales and store promotions

• Provided ongoing guest service, including giving fashion advice

• Built long-term customer relationships and advised customers on purchases and promotions. Education

Diploma

T.W. Josey High School

May 2012

High school diploma or GED

Skills

• Bookkeeping

• Accounting

• Front Desk

• Night Audit

• Guest Services

• Management

• QuickBooks

• Microsoft Outlook

• Financial Report Writing

• Administrative Experience

• Accounts Payable

• Office Management

• Cash Handling

• Auditing

• Merchandising

• Microsoft Excel

• Sales

• Personal Assistant Experience

• Upselling

• Microsoft Office

• Interviewing

• Microsoft Powerpoint

• Marketing

• Accounts Receivable

• Windows

• Customer service

• Upselling

• Sales

• Conflict management

• Cold calling

• Cash handling

• Accounting

• Windows

• Typing

• Marketing

• Outside sales

• Cash register

• Guest services

• Financial auditing

• Front desk

• Driving

• Personal assistant experience

• Office management

• Restaurant experience

• Hotel experience

• Help desk

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