Jean Louis-Jacques

Brooklyn, NY *****

ad3t2a@r.postjobfree.com

+1-347-***-****

To obtain employment in a challenging position with a growing company to further utilize and expand my skills in a fast paced environment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

IT Support

T.A.J.'s Services - Brooklyn, NY

2016 to Present

Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate

● Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects.

● Implemented company-wide use of Microsoft Office 2010, Windows 7, and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment.

● Recovered lost and corrupt Microsoft Office documents saved both locally and remotely.

● Installed both Canon copiers and Hewlett Packard printers including postscript drivers totalling over 50 devices.

● Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.

● Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied

● Took anywhere between 20-60 calls on a day to day basis

● Build and maintain website

● Manage multiple social media platforms

Advanced Technology and Communication, New York, NY 2010-2015 Maintenance

Volunteer of American - Brooklyn, NY

February 2022 to February 2024

• Perform cleaning activities such as dusting, mopping etc.

• Perform minor fixes such as repairing broken locks, fillinggaps on walls etc.

• Check control panels and electricalwiring to identify issues Installappliances and equipment

• Do garden/yard upkeep by mowing the lawn, collectingtrash etc.

• Conduct maintenance tasks such as replacing light bulbs

• Inspect and troubleshoot equipment and systems (e.g.ventilation)

• Check functionality of safety systems (e.g. fire alarm)

• Collaborate with workers and other professionals duringrenovations

• Report to a facilities or maintenance manager for issues Maintenance

Safe Horizon - Brooklyn, NY

August 2021 to February 2022

• Perform cleaning activities such as dusting, mopping etc.

• Perform minor fixes such as repairing broken locks, fillinggaps on walls etc.

• Check control panels and electricalwiring to identify issues Installappliances and equipment

• Do garden/yard upkeep by mowing the lawn, collectingtrash etc.

• Conduct maintenance tasks such as replacing light bulbs

• Inspect and troubleshoot equipment and systems (e.g.ventilation)

• Check functionality of safety systems (e.g. fire alarm)

• Collaborate with workers and other professionals duringrenovations

• Report to a facilities or maintenance manager for issues Maintenance

New York cleaning crop - Brooklyn, NY

March 2020 to August 2021

• Perform cleaning activities such as dusting, mopping etc.

• Perform minor fixes such as repairing broken locks, fillinggaps on walls etc.

• Check control panels and electricalwiring to identify issues Installappliances and equipment

• Do garden/yard upkeep by mowing the lawn, collectingtrash etc.

• Conduct maintenance tasks such as replacing light bulbs

• Inspect and troubleshoot equipment and systems (e.g.ventilation)

• Check functionality of safety systems (e.g. fire alarm)

• Collaborate with workers and other professionals duringrenovations

• Report to a facilities or maintenance manager for issues Customer Service Agent

Global Contact Services - Queens, NY

2020 to 2021

• Travel planning and Travel Services

• Booking client trips and canceling trips

• Working on the Avaya system

• Working with Citrix system

• Answering incoming calls

• Data Entry

• Calling clients for reminders

• Using the trip log to log information

Customer Service

The Home Depot - Brooklyn, NY

2019 to 2020

Provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions

● Stocking, organizing, and cleaning duties at the request of the management team

● Work closely with Home Depot managers to deliver satisfaction to every customer entering the store IT Help Desk Support

Globe Institute of Technology - New York, NY

2011 to 2015

Provide technical and troubleshooting assistance related computer hardware and software, mobile devices and other tech tools and products

● Translate technical knowledge into actionable direction

● Research problems and come up a solution

● Proactively communicates status reports and issues to manager and customers over the phone Customer Service Representative

Staples - New York, NY

2008 to 2011

Inventory Specialist

Advanced Auto Parts - Marietta, GA

2007 to 2008

Receives and logs product delivery, unloading, stocking and checking quality of merchandise

● Verify, review, and approve invoices

● Process inventory including receiving, transfers, discrepancies, defective merchandise and returns

● Assist in the coordination and completion of all periodic physical inventory counts

● Updates management, buyers and suppliers on key inventory issues on a regular and asneeded basis Security Guard

Advanced Auto Parts - Atlanta, GA

2007 to 2008

Demonstrated the ability to handle and resolve conflicts in an effective manner

● Able to work rotating shifts

● Long term interest in patrolling assigned areas

● Very vigilant to suspicious individuals and things

● Experience of working in a fast paced environment

● Properly prepared and filed required incident reports Education

Associate Degree in Computer Technology

ACE Institute of Technology - New York, NY

2012

Course of Study

University of Phoenix - Jersey City, NJ

Skills

• Knowledge of Microsoft Office,

• Inter-Network Devices Windows XP, Windows 7, Windows

• Network Concepts 10

• Computer Network Security

• A+

• Excellent troubleshooting skills

• N+

• Excellent Customer Service Skills

• CCNA

• Excellent verbal and written

• Networking Skills communication

• Teamviewer

• Excellent in internet research

• Knowledge of Kali Linux

• Highly organized

• Data Entry

• Good Time management skills

• Knowledge of Mac OS X

• Self-driven/Self-taught

• Excellent in resolving conflicts

• Excellent in Multitasking

• Fast Learner

• Outstanding Team Collaboration

• Typing

• CRM software

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Customer service

• Live chat

• Customer support

• Supervising experience

• Construction painting

Certifications and Licenses

Driver's License

Contact this candidate